Novotel Rayong Rim Pae Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,009 reviews

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Description

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

Our accommodation(s)

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Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng
21190 RAYONG
Thailand

GPS:12.631469, 101.542163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,009 reviews

TripAdvisor Rating  4.0/5  1,014 reviews

Certificate of excellence 2024

Total Relaxation. Want to stay longer!

TripAdvisor rating 5.0/5

Anonymous Q TripAdvisor review

We loved it. What an amazing place to rest and relax. It was very hard to pack up and leave. Please note that if you don't have a vehicle, it's isolated. Once you are here you spend all your time here. They have everything you need for an amazing holiday if you are looking to unwind. We made use of the pools, the jacuzzi and ocean for swimming. There was badminton and table tennis, with equipment. We also paid for the following activities: private movie viewing, snooker table, indoor spa services, beachside massage. We enjoyed every aspect of it. We preferred the Thai food to the western food. Breakfast was amazing! A lot of salads, vegetables, along with the usuals, such as egg station, hot pancakes, noodle station, coffee machines. The absolute best thing here - the warm smiles and very accommodating staff. Oh, we also used the hotel taxi for a return trip to the Rayong Botantical Gardens where we hired bikes and cycled through the wetlands. The taxi was 500 bht and the bicycles were 50 bht each, so it was overall a very affordable and fun activity. Other than that, we never left the place and didn't want to.

Communication and Issue Handling

Customer review rating 2.5/5

Rattagarn V. Families - Confirmed reviews ALL

We found 2 concerns. 1. Cleanliness - one pair of slippers seems to be the reuse one and feel sticky when put on. - seems having dust mite on bed. 2. Communication - call the operator for TV technical issue for 3 times. I found out that she followed the technician accordingly, but the technician didn't communicate properly. I have no idea what he fixed and no message to inform us and TV still having the issue.

Customer review rating 2.5/5

Jacqueline H. Couples - Confirmed reviews ALL

The room was very nice in general but because it is in an old building the noise of the pipe was very disturbing throughout the night.

Dear Alice Jacqueline H., Thank you for sharing your experience at the Novotel Rayong Rim Pae Resort. I regret that we did not meet your expectations and sincerely apologize for the inconvenience. At Novotel, our goal is to provide exceptional service to every guest. Your feedback is crucial in helping us achieve this. Please be assured that we are taking the necessary steps to resolve the issue and prevent it from happening again. We value your feedback and hope you will give us another chance to serve you better in the near future. Sincerely, Olga Gergenkop General Manager

Staffs

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The bellboys and the fronts staff are friendly, but not so impressed with staffs at the restaurant.

Good stay but the pillows are too thick and they did not fit our sleep.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

There should be a limitation of loud activities in the hotel vicinities otherwise it is a good place.

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Other web-users rate our hotel

  • 357 reviews 8.4/10 Location
  • 687 reviews 7/10 Room
  • 625 reviews 7.9/10 Service
  • 24 reviews 2/10 WiFi
  • 406 reviews 8.8/10 Beach
  • 341 reviews 7.8/10 Cleanliness
  • 337 reviews 7.7/10 Breakfast
  • 304 reviews 5/10 Comfort

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