Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.3/5 1,159 reviews

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1 West Quay Road, SO15 1RA SOUTHAMPTON, United Kingdom

Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Telephone
Fax +44 23 8022 2158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,159 reviews

TripAdvisor Rating  3.8/5  2,547 reviews

An awful experience with terrible customer service

TripAdvisor rating 1.0/5

Jamie B TripAdvisor review

I had booked for Friday 30th January for 2 nights and arrived at around 4pm. Whilst I have staved there before with each time with an ever worsening service, I will not return. My last stay was blighted by a very rude and discourteous member of staff. I was offered a free upgrade in response to my complaint for this visit but the attitude of the staff was worse than before. There were 2 female members of staff, one Indian and one Polish, at reception who talked down to me and point blank refused to listen to anything I said. The room i had been allocated had no holder for the shower head. I asked politely for another room with a proper shower but I was met with rudeness and an aggressive tone, and the suggestion that I was the aggressor which is totally wrong. All of this made me very upset as they were making me out to be a liar and an inconvenience to them by daring to ask for an appropriate level of customer service. With the intervention of my father I managed to get them to agree to cancel but no apology was made and I made a last minute booking at Voco. The superb treatment I was given there only served to highlight what an awful service I had been given at Novotel.

Customer review rating 5.0/5

Mick S. Business - Confirmed reviews ALL

A warm welcome, clean room, attentive reception, breakfast and bar staff - a credit to the Novotel and example to other hotels in the area.

Dear Guest, Thankyou so much for your kind review, Its always a pleasure to have you stay at The Novotel Southampton, and we look forward to your return visit . We are happy that you feel welcome at the hotel, and that our staff are attentive to you Kindest regards Catherine Swinfield Reception team leader Novotel Southampton

Customer review rating 5.0/5

Patricia D. Business - Confirmed reviews ALL

Good clean rooms Room service good

Dear Guest, Thank you so much for your 10/10 rating! We’re delighted to hear that you felt welcome at reception and that you enjoyed our clean rooms and room service. Your kind feedback truly motivates our team. We look forward to welcoming you back again soon! Best wishes, Kateryna

Customer review rating 4.5/5

Steve G. Solo - Confirmed reviews ALL

Checked in midday, nice and easy, had a coffee in the lovely bar area, then unpacked. Lovely clean room, with large, comfortable bed, had a great nights sleep.

Dear Guest, Thank you for your kind review! We’re so pleased you enjoyed the friendly service, clean room, comfy bed, and our central location. Glad you had a great night’s sleep and an easy check-in—hope to welcome you back again soon! Best wishes, Kateryna Novotel Southampton

Customer review rating 3.5/5

Yi-en L. Solo - Confirmed reviews ALL

Staff were really nice, the toilet was broken but quickly fixed, however the light was dim and I found out later in the day that I got bitten by bugs all over my neck and chest, not sure if it was in the hotel though. Curtains are dirty, the exhaust fan of the barhroom was really loud and high pitched.

Dear Yi-En L., Thank you for taking the time to share your feedback and for your kind words about our staff. We’re glad we were able to address the toilet issue promptly. We have since investigated the room you stayed in thoroughly and found no signs of bed bugs or other infestations. That said, we understand how concerning your experience must have been and appreciate you bringing it to our attention. Your comments regarding the lighting, curtains, and bathroom exhaust fan have also been noted and shared with our teams for review and improvement. We truly value guest feedback as it helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Sincerely, Angie

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Other web-users rate our hotel

  • 798 reviews 9.4/10 Location
  • 1,193 reviews 5.9/10 Room
  • 1,015 reviews 8.5/10 Service
  • 16 reviews 5.6/10 WiFi
  • 641 reviews 5.2/10 Comfort
  • 415 reviews 7.2/10 Breakfast
  • 407 reviews 6.6/10 Cleanliness
  • 284 reviews 5.3/10 Food

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