Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,619 reviews

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1 West Quay Road, SO15 1RA SOUTHAMPTON, United Kingdom

Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Telephone
Fax +44 23 8022 2158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE PORTSIDE TABLE

Discover a culinary gem nestled within Novotel. The Portside Table is a haven for food enthusiasts. Immerse yourself in a world of delectable flavors, where skilled chefs craft culinary masterpieces with passion and creativity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,619 reviews

TripAdvisor Rating  4.0/5  2,478 reviews

Lovely…if you like sleeping in a sauna!!

TripAdvisor rating 3.0/5

Connector63477987136 TripAdvisor review

This feels like a hotel that is well overdue a refurb. The main issue is a lack of air conditioning in the rooms. This is compounded as the windows barely open, and although the hotel provide fans after a family of 4 have been in the room asleep for a couple of hours this just moves hot air around. Although some of the hard product was good (having a Nespresso machine was a plus and the bed was comfy), this was all in vain given I had 2 nights of poor sleep. It’s worth saying the staff are superb, and when I raised the above at check out they seemed fully aware of the issues. Apparently ownership of the property has recently changed which could present the opportunity for some money to be invested to bring the hard product into the 21st century, but at the moment unless it was the only option in town we would look elsewhere next time we stay in the area.

Noisy & Disappointing Stay

TripAdvisor rating 2.0/5

Nicky S TripAdvisor review

The only good thing about our stay was the size of the room for the three of us. On arrival there was just one reception member dealing with check-ins. After around 10 minutes it was our turn. We noticed there was an engagement party booked into the function room to the left of reception and given that my family members had stayed there two weeks previous and been kept awake by the loud music until after midnight I checked that our room was away from the function room - only to be advised that family rooms were on the 1st floor above the reception area. Decided to leave it and see how we went on. After going out locally and doing some shopping and then going for a bite to eat we went back to the hotel for a drink. Politest word I can use without swearing was “chaos”. Sat in the hotel bar with our drinks, but there were up to 10-12 kids from the engagement party running round the reception and bar and lobby areas, completely unsupervised, kicking and throwing tennis-ball sized balls at each other. No consideration whatsoever for the guests sat down in the seating areas trying to relax and the volume of music also made it difficult conversation-wise. They were blindly running about and knocking into guests coming in thru the hotel doors - and not even apologising for doing so! Kids continued throwing and kicking the balls around the public areas - the second time it hit my 80 year old mum she told the child if it happened again she’d not be giving it back to them. No parents were supervising these kids and the Hotel staff never did anything either - it wouldn’t have been too much trouble for them to get someone from the party to come and have a word with the unruly kids and ask them to go back into the event. Also worth noting that when ordering drinks at the bar, the staff looked like they were doing you a favour! Whilst waiting to be served along with two other guests, a member of hotel staff came out of the room at the back of the bar back bar area at one point and the staff member came out looking like she really didn’t want to be there, looked at myself and the two other customers then proceeded to start rearranging a couple of items at the end of the bar, walked out into the seating area then walked back into the room at the back of the bar without serving anyone!! One of the other ladies actually looked at me and we questioned the lack of enthusiasm and friendliness from that staff member who never came back out to serve!! After putting up with the noise and interruptions in the bar / lobby area we went back to our room - music could be heard from the private event but there wasn’t antique would do about it unfortunately. In all honesty, probably one of the worst hotels I’ve stayed in, with staff who could do with a lesson in polite customer service - and if you’ve got kids with you and are looking to book a “family room” then I’d strongly recommend contacting the hotel before you book to make sure there are no private parties happening as it may be advisable to book a couple of rooms at the back of the hotel away from the function rooms! If I venture to Southampton again then I would definitely look at booking a different hotel.

Lovely

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The restaurant staff are really friendly and kind couldn't do enough for you, very polite. Rooms very basic and could do with updating.

Dear rachel d., Thank you for sharing your feedback with us. We’re delighted to hear that you found our restaurant staff to be friendly, kind, and attentive. Providing excellent service is a top priority for us, and your kind words mean a lot to the team. We also appreciate your honest feedback regarding the rooms. We’re sorry to hear that the accommodations did not meet your expectations. Your comments about the room decor and comfort have been noted, and we’ll be discussing them with our team as we continuously look for ways to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Sincerely, Novotel Southampton

Well located, good food

Customer review rating 4.0/5

Jennifer N. Families - Confirmed reviews ALL

Good No air conditioning

Dear Jennifer N., Thank you for taking the time to tell us about your experience at the Novotel Southampton. We are so pleased you enjoyed your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Regarding to the air conditioning, as it is indicated at our website; Novotel Southampton bedrooms do not have air conditioning. There is a ventilation system and if it is still hot in the room, we can provide extra fans. Our phone number 07… and reception is available 24/7 for any enquiry. Your constructive comments are important for us and will help us to improve. I do hope this will not deter you coming back to Novotel and wish you to see you once again in a near future. Sincerely, Joyce Wong Novotel Southampton

Comfortable hotel but needs refurb

Customer review rating 3.5/5

Ben Couples - Confirmed reviews ALL

We had a pleasant stay before our cruise. Rooms are spacious and comfortable. The main downfall is lack of aircon (which we were aware of before). Generally, the rooms are a little tired and due a refurb. The separate toilet room is a little strange as it could be one big space. Otherwise a good stay.

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