Novotel Brugge Centrum 3 stars

Customer review rating (ALL Rating) 4.3/5 1,337 reviews

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Novotel Brugge Centrum - Image 1
Novotel Brugge Centrum - Image 2
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Katelijnestraat 65B, 8000 BRUGGE, Belgium

Description

ALLSAFE approved hotel

Hotel extras

  • In the heart of the city centre

  • All historical sights within walking distance

  • Bars, museums and shops around the corner

  • Delicious breakfast buffet and bar

Our accommodation(s)

Hotel location

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telephone
Fax +32 50 33 65 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

We welcome you in our trendy and cosy bar, where you can watch your favorite sport on large screen.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,337 reviews

TripAdvisor Rating  4.0/5  3,583 reviews

Good hotel just outside the main city centre

TripAdvisor rating 4.0/5

jh82014 TripAdvisor review

Stayed here in May with my family on our Trip to Bruges. Good hotel. Little dated rooms but they served a purpose. Did not have breakfast as thought it was quite expensive but did use the bar. Good service from all the staff and good prices. Would gladly return.

Needs heavy renovation

TripAdvisor rating 1.0/5

viewer19 TripAdvisor review

The location was perfect. The room was dirty , the curtains and the carpet had stains.The bathroom needs renovation and cleaning and the rest of the room as well. They didn’t change the towels daily and they didn’t provide us with hand soap , shampoo and conditioner so we had to tell them . Still they forgot to give us hand soap . The breakfast was great .

Very good stay in centrum

Customer review rating 4.5/5

Torben J. Families - Confirmed reviews ALL

BUT the breakfast is too expensive.

Dear Torben, Thanks for taking the time to share your opinion of your stay at our hotel. We are delighted to hear that you had a very good stay with us and appreciated our central location. It's great to know that our hotel served as a convenient base for your exploration of Bruges. We understand your concern about the breakfast pricing. While we strive to offer a wide variety of quality options in our breakfast buffet, we acknowledge that it may not suit everyone's budget. We appreciate your feedback and will take it into consideration. We are glad that you found an alternative solution at the nearby Carrefour for your morning meals. We hope that we have the pleasure of seeing you again in the future. Best regards,

Impossible to receive an invoice !!!!!!!!!!!!!!!!

Customer review rating 0.5/5

Christophe Business - Confirmed reviews ALL

amazingly bad experience ! I had the bad luck to check-out just one day before the hotel closes for renovation ... they promised to send my invoice, but I never received it ! there is more than 1 week I try to contact somebody to get my invoice, but the system is done that there is no way to contact anybody ! never go to an hotel just before it will close !!!

Dear Christophe, Thank you for taking the time to review your stay. We apologize for the inconvenience you faced regarding the invoice. Our hotel was indeed closing for renovations, but we understand the importance of providing timely and accurate billing information. We assure you that our team is committed to resolving this issue for you. We hope you will visit us again once the renovations are complete to enjoy the improvements. Best regards,

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

Staff very polite and professional and extremely helpful. The interior decoration and carpets etc are in need of some renovation and replacing. Such as the bath plug in room 430 didn’t hold the water. The cool cabinet in the dining area has been in need of a replacement glass door for at least 18 months.

Dear Mark, Thank you for taking the time to review your stay. We are delighted to hear that you found our staff to be polite, professional, and extremely helpful. Your kind words about their efficiency are greatly appreciated. We understand your concerns regarding the interior decoration and certain aspects of the room, such as the bath plug. We would like to inform you that our hotel is scheduled for renovations from September 2023 until the summer of 2024, which will address these issues and provide an updated and refreshed experience for our guests. We apologize for any inconvenience caused during your stay and appreciate your feedback on the cool cabinet in the dining area. Rest assured, we will look into this matter as well. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

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Other web-users rate our hotel

  • 1,383 reviews 9.4/10 Location
  • 1,515 reviews 5.4/10 Room
  • 1,058 reviews 9.1/10 Service
  • 18 reviews 8.3/10 WiFi
  • 871 reviews 8.4/10 Breakfast
  • 544 reviews 6/10 Cleanliness
  • 369 reviews 3.2/10 Vibe
  • 140 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.