good location, helpful staff, very comfortable room

Sorry to say Wi-Fi was not working on the 3rd. We had a late checkout time till 5:00pm, when we returned to room around 1:00pm the window was found open also the curtain, when asked the cleaners they said they had entered, but they did not clean the room and Should not have kept the window open. After checkout around 6:45pm it was starting to rain so we thought we will have dinner at the restaurant & then take the train but we were told restaurant is closed & will open only the next morning. Expected better service at ibis

Location is good - not too far from Milan Central. Clean and has got a mini safe in the room. However air conditioner is not working. There is only one socket in the room. Having just stayed in Ibis Athens recently which I gave 10/10 for everything… I am rather disappointed with this one!

The room was great, much bigger and nicer than I expected. Front desk staff were friendly but it was a very rushed experience. Breakfast selection wasn't great, very rude waiting/clearing tables staff in the breakfast area on the weekend but not on the week days.

Check-in was quick and easy. Clean room with almost all basic things you would expect. There was however no iron & ironing board in the room which we missed.

Only stayed here for one night, but the hotel was pleasant and well located between the two main stations. Staff were nice and there were plenty of nice restaurants nearby.

This ibis is the nicest I’ve stayed at! Perfectly located, great staff and amazing rooms! We will definitely be staying there again! Milan is a beautiful city

There is no tea Coffee, or katly in the room. There is no intercom . Staffs are not friendly.

The reception and lifts of the hotel are modern and in good conditions. The staff is friendly and helpful. The problem is in the room. Not only does it sound outdated. Furniture and bathroom are old. The windows did not even seal properly (something that during winter is particularly important). Those rooms definitively need an upgrade.

Simona at the front desk is great! Great service. Rooms are Ibis classic, clean, reliable and had great sleeps in them. Location is perfect. Tram and Metro are next door, Milano Centrale is walking distance

In 20 minutes (on foot) from the Piazza di Duomo, this hotel is a great place for those who want to spend some time in Milan. The hotel is very "fresh looking", clean and welcoming. The bedding (as always in Ibis) is outstanding and the rooms are very clean. The breakfast is very adequate. What, in these corona days, is super important, is that the hotel strictly follows the safety rules and has organised an outstanding arrangement for safe usage of it's restaurant facility. We were most satisfied with our stay.

No glasses or cups provided in the room. Feels colder than normal in the room. The quality of bread, pastries and cakes offered at breakfast is below expectation. No 'Do not disturb' sign for the door.

my customer experience was terrible : - extremely noisy hotel (due to proximity with Tram). - poor service quality (nobody at reception when checking-in). - no hot water (or need to run the water for 10 mn) - no room service I do not recommend this hotel when traveling for business

I have stayed at this hotel before and appreciate the excellent location and the decent rooms for the price, the a/c, the sockets on each side of the bed, the multi socket cube on the desk, the large TV screen (if you can get a remote control that actually works) and the large walk-in shower. There are no toiletries which is to be expected in an Ibis and I had brought my own. What I really missed was having a mini fridge. They have vending machines where you can buy cold drinks but it would be better to have a fridge in the room and that's really the only thing missing especially as it's on the expensive side for an Ibis. I would have given it 5 stars if it wasn't for the absolute chaos at reception in the morning with people checking in, people checking out, people wanting to leave their luggage in the luggage room and people wanting to retrieve their luggage from the same luggage room, everyone screaming at each other and the staff completely overrun. Amidst all this chaos one person stood out, Simona, who told me she had worked in the market before and managed to keep her calm and bring some order into this chaos but it's disgraceful that management doesn't put an extra member of staff on duty in the morning at the weekend. The other person who was great was Bernie from the Philippines who changed my remote control as it wasn't working, brought me an extra pillow then when I changed rooms came to fold up the extra sofa bed so I would have more space. And one more thing, as a Platinum Accor member I got a drink voucher and had a glass of white wine which was almost undrinkable which is also a disgrace when you have so many cheap Italian wines, they don't need to take the worst one for their loyal members.

It's very well located, right in between Milano Centrale railstation and city centre or Duomo square. Nice building but just too big to go all functioning. Large queue for breakfast and too much guests to be well attended.