ibis Milano Centro Hotel 3 stars

Our room was very small I think such a room not worth the price plus receptionist in the hotel need to be more professional and engage with guests politely.

Front desk not experience making feel guest welcome or comfortable. Even asked at arrival if I was going to need room cleaning (included in the price) or shower gel. I found this extremely cheap and stingy.

The hotel is giant but only 1/4 of it is used for accomodating customers. There are 4 doors around the building but they use only 1 , out of the street with walking access only. The gated garage is in a parallel rod and needs auth to access in and out The hotel has no pool, the bar was closed. The standard rooms was small but comfortable, tv shower e good blackout curtains. Safe and clean towels.

I was charged for coffee on my checkout bill in which I told the agent I had already paid cash for earlier. I also could not control the A/C unit in my room, so the room was uncomfortable temperature.

The only bad side was the breakfast. I couldn't get any more bread or a croissant. The lady said I couldn't get any more food because it was limited per person. This is unbelievable, I think.

rooms had no kettle nor foreign tv channels . Website gives impression that coffee machine will be provided . wi fi was poor and unreliable . breakfast was good and woman serving it was very friendly and helpful

very smooth

The hotel is conveniently located, close to the Milan Centrale train station, and within easy reach to the city centre (by metro or tram, it's a bit far if you want to walk there). Staff was helpful and my room was clean and in good conditions. Probably the most important of this visit was the safety measures that the hotel is taking to prevent COVID19, which I found very adequate.

Well located. Great following of COVID-19 restrictions, so didn’t feel unsafe at all throughout stay. Friendly staff whom were very helpful.

No air conditioning in room 2026 and no alternative room in 31 degrees. Very unpleasant stay. First for an IBIS...normally I have great stays. Staff helpful.

good location, walking distance from railway station, in the city center ,, close to major points of interests ,,rooms Ibis style, simple but enough for few days.. breakfast a little chaotic, not enough cutleries, but food OK

horrible smell in the room noise from outside as room is by the side of big construction site( workers starts at 7h00am) long queue to check in or check out as they are understaffed, had no other choice but to accept the situation as they were over booked o couldn't change room despite i am gold member

good location easy access to metro / tram nice and modern rooms but small lack of coffee and tee complimentary in room breakfast without much variety overall good value for money but the breakfast must be improved

the hotel is large and very well decorated, I disappoint the small room, the bed is not comfortable, the breakfast very simple, the coffee far from being hot, I think there is much to improve. the staff well, the best Giovanni, very nice Marco was angry because he complained twice that the shower was broken and had to be fixed, instead of apologizing he gets angry!

Room given by the hotel’s front staff was on the 7th floor of the central wing and the two lifts servicing the wing were also faulty during check in. No significant resolution was given while the staff offered to switch my room to the 4th floor and advised to access via the stairs, which made no difference. In the end, three heavy luggages of more than 60kg were carried up to my room with the stairs and it is ridiculous.