Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,126 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,126 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Customer review rating 1.5/5

Divya C. Business - Confirmed reviews ALL

when we checked in, immediately we felt we checked into a 2/3 star hotel, the front desk during check in was not nice or helpful. looked like they didn't want to be there and help us at all. the room had several things not functioning. there was no power outlet to use with a mirror besides the washroom. in the washroom i couldn't even reach the mirror, im 5'3. basic things. the beds moved like we were in a motel or something. its time for a re-modal guys.

Dear Divya C., Thank you for taking the time to share your experience with us. I am truly sorry to learn that your stay did not meet the expectations we strive to uphold at Novotel Toronto North York. Your comments regarding the customer service at check-in and the condition of your room have been noted. We take pride in our team's commitment to providing a welcoming atmosphere, and I regret that you did not feel supported during your arrival. Additionally, your feedback regarding the room's amenities and functionality is valuable. We aim to ensure our facilities are comfortable for all guests. Please be assured that your concerns will be discussed with our team for future improvements. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 5.0/5

Brady F. Business - Confirmed reviews ALL

In for work from the US - perfect location. Room was great.

Dear Brady, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient for your work and that you enjoyed your room. We look forward to welcoming you back in the future. Best regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 5.0/5

Anthony C. Business - Confirmed reviews ALL

Quite content with the hotel....buffet breakfast very good

Dear Anthony, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our buffet breakfast and that your overall experience met your expectations. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Best Regards, Rohil Bhattacharya Novotel North York

Customer review rating 1.5/5

Ingrid O. Business - Confirmed reviews ALL

Unfortunate experience of the maintenance man painting in the doorway and entryway of the hotel room across the hall from me in the evening hours. At first this was 8pm, then he said was done when I asked, as the smell was very strong in my room. I phoned the front desk afterwards to ask that they remove the paint cans from the hallway, which she confirmed would happen. However, later, around 10:30pm, the smell grew stronger in my room and I looked out to see he was back painting again. The front desk agent was very argumentative with me, but then called back later to apologize and offer a breakfast coupon. The smell was so strong in the room and I couldn't imagine why this wouldn't be done during the day when guests are more likely to be out of the building.

Dear Ingrid O., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced due to the maintenance work occurring in the evening hours. It is our standard policy to conduct such activities during the day to minimize disruption to our guests, and I regret that this was not adhered to during your visit. Please be assured that your comments regarding the strong paint smell and the timing of the work have been noted. I understand how this could have negatively impacted your experience, and I appreciate your patience as we addressed the situation. I am also sorry to hear that your interaction with our front desk staff did not meet your expectations, and I will ensure your feedback is shared with the team for further training. Thank you for your understanding, and I hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 2.5/5

Brett E. Business - Confirmed reviews ALL

When I booked the hotel I mentioned I was with the military and was recommended the hotel because they offer government rates. I was ensured I was given the government rate. Upon checking in I asked again to make sure I got the rate. Turns out the guy that booked me in lied about giving me the discounted rate but the lady at the front desk fixed it for me.

Dear Brett E., Thank you for sharing your concerns regarding your recent stay with us. I sincerely apologize for the confusion related to the government rate during your check-in process. It is our policy to provide military discounts, and I regret that this was not clearly communicated at the time of your booking. I am pleased to hear that our team was able to correct the issue promptly. Your feedback is valuable, and I assure you that we will use it to improve our service. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

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Other web-users rate our hotel

  • 715 reviews 8.8/10 Location
  • 1,029 reviews 5.7/10 Room
  • 774 reviews 7.6/10 Service
  • 24 reviews 4.3/10 WiFi
  • 475 reviews 4.4/10 Comfort
  • 422 reviews 6.9/10 Cleanliness
  • 233 reviews 5.2/10 Value
  • 129 reviews 6.3/10 Breakfast

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