Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,400 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,400 reviews

TripAdvisor Rating  3.5/5  1,258 reviews

Job well done

TripAdvisor rating 5.0/5

Cristina P Families - TripAdvisor review

This hotel exceeded my expectations (based on recent reviews). It was modern and clean from the lobby to the guest room. The lobby is beautifully, tastefully decorated for the holidays. The staff was friendly, welcoming, and accommodating. The guest room was clean and appointed with robes and toiletries. What wasn’t stocked in the room was available at guest services (shower caps, sewing kits, etc). We had breakfast one morning in the hotel which was a buffet with plenty of fresh hot entrees, baked goods, fresh fruit, yogurt, oatmeal and other options. The wait staff were attentive and accommodating. There were signs of updating and renovating. The pool was not usable as they had recently renovated and were waiting on inspections and the ceiling tiles on the 12th floor hallway had been removed and it looked like there were new ones sitting waiting to be installed but none of this affected my comfort or stay. This was a great option for staying in Toronto if you don’t want to pay the prices in the downtown area. We were half a block up from a metro station that took us directly into union station. We parked the car upon arrival and never moved it. The neighborhood was safe with grocery, drug stores, a movie theater, and restaurants in the metro station mall.

Dear Cristina, Thank you for sharing such a detailed and wonderful review of your stay at Novotel Toronto North York. We’re thrilled to hear that your experience exceeded your expectations and that you appreciated the modern, clean environment and our holiday decorations. It’s fantastic to know you found our staff friendly and accommodating and that your guest room, with its amenities and available extras, met your needs. We’re also delighted you enjoyed our breakfast buffet and the attentive service from our restaurant team. While some areas of the hotel are undergoing updates to enhance our guest experience, we’re glad these did not affect your comfort. We appreciate your understanding as we work to improve our facilities, including the pool and other areas. Our location is indeed convenient, and it’s great to hear you made the most of the nearby metro station, local amenities, and safe neighborhood during your visit. Thank you once again for your kind words. We hope to welcome you back on your next trip to Toronto! Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Unclean sheets

TripAdvisor rating 1.0/5

PamTravelsTooMuch TripAdvisor review

For the price, this place is just not good. Cleanliness is key and they are missing the mark. I checked in, exhausted, and got in bed only to realize there is no sheet, just a duvet/top cover. That would be fine except it didn't appear the sheets had been cleaned. Gross. Too tired to wait for clean sheets, I slept on the side without a makeup stain. The next morning, I put the card on that asked for clean sheets left for the day, When I returned, I checked and the EXACT stain was there. Again they didn't clean the sheets. Also at arrival the toilette paper was wet and covered in what looked like pee. They had not changed it out. I threw it away and used tissues. This place has a cleanliness issue. I would avoid.

Dear Pam, Thank you for sharing your feedback, and I sincerely apologize for the issues you encountered during your stay. We take cleanliness very seriously, and it is clear that we fell short of our usual standards during your visit. We deeply regret that the condition of your room was not up to expectations, particularly regarding the bedding and bathroom amenities. Please know that your experience is not typical of the level of service we strive to provide. I have already shared your comments with our housekeeping team to ensure that proper procedures are followed going forward. Your feedback is invaluable in helping us improve. We completely understand your frustration, and we would love the opportunity to make things right. If you do decide to stay with us again, please don't hesitate to reach out directly to our management team so we can ensure your next visit meets the high standards you deserve. Once again, we apologize for the inconvenience, and we appreciate you taking the time to share your experience. Warm regards, Michael Evans Assistant Front Office Manager Toronto Novotel North York

Never again

TripAdvisor rating 2.0/5

edele a Solo travel - TripAdvisor review

Having stayed at this upscale hotel several times I was surprised and so disappointed during my recent visit. Check-in was easy and uneventful. The metal saddle from the room to the bathroom had a sharp nail protruding and I cut my toe twice. The shower would not work and when I called to have someone come up? No one came, and I was unable to shower for two days. On top of the $350 that it cost me for one night for a solo room there was an additional charge of $21 for parking. During the night, as there was no single sheet, I was extremely warm. In spite of the fact the air conditioning was on, the room would not get cool enough, and the winter blanket was incredibly heavy with no relief to get cool. Another night’s sleep lost. upon checkout, while quietly retelling the issue with the cut on my toe due to the faulty saddle, there was no single sheet and I lost a night sleep, and there was no shower available to me. In spite of the fact this was an upscale hotel. At that point, I was offered free parking and free breakfast. The breakfast was the most disgusting display of food that would be ashamed to be served in a motel along the highway. I am completely shocked, disappointed that this was offered to me in lieu of a night sleep a hot shower and a comfortable room without cutting my foot. The free parking and free breakfast were sad disappointments and certainly did not make up for my experience. I will never stay in this hotel again, shame on them for the price they charged me.

Dear Edele, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and I’m truly sorry to hear about the challenges you faced. We take guest safety very seriously, and I regret that the condition of the bathroom caused you discomfort. I will ensure our maintenance team addresses this immediately. Upon investigating your concerns, I did not find any reports regarding the shower not functioning, which unfortunately prevented us from addressing the issue during your stay. I apologize for this oversight and assure you that we are committed to improving our communication and responsiveness. Additionally, I’m sorry to hear that our breakfast did not meet your expectations. We strive to provide quality meals for our guests, and I will relay your comments to our kitchen staff to make necessary improvements. Your concerns regarding the noise and the overall experience are important to us, and I will discuss this with our team to ensure better service in the future. I understand your disappointment, especially as a returning guest. Please know that your feedback is invaluable, and we will work hard to address these issues. I hope you might consider giving us another chance in the future. Thank you again for your feedback, and I wish you all the best. Sincerely, Michael Evans Assistant Front Office Manager Toronto Novotel North York

Fine, but no one answers the phone

Customer review rating 3.5/5

Laura D. Families - Confirmed reviews ALL

The stay itself was fine. However, when I realized I had accidentally left a few things in the closet, I could not get anyone to answer my call at the front desk, or in housekeeping. I ended up reaching someone in the restaurant, and asked him to leave a message for me with the front desk and return my call. No one ever did. When I call, the phone rings endlessly, and there is no way to leave a message. I tried calling no less than 15 times over the course of 3 days. I was not able to reach anyone at any extension during that time, and thus have no way to get my stuff back. That was very poor service.

Dear Laura, Thank you for taking the time to share your experience at Novotel North York. Please accept my sincere apologies for the frustration you have encountered. We will pass this information to our housekeeping team. The phones not being answered is definitely an issue to raise in our departmental meetings, thank you for letting us know. We will see to it that someone indeed reaches out to you about your lost items. Other than this bit of frustration we are happy to hear that your stay went well. Again, thank you for choosing Novotel North York and we hope to welcome you back to our hotel very soon. Sincerely, Donique Daley Novotel Toronto North York

Ok

Customer review rating 2.0/5

Shari G. Solo - Confirmed reviews ALL

Things have been upgraded somewhat but in my opinion there is a need to do more. In the showers there is rust marks and holes and some new calling would go a long way. The wallpaper has old holes where hairdryer etc were. Looks terrible for a simple fix. Hallway wallpaper also has visible holes here and there. The restaurant itself was more than under par. The two guys are very sweet and work hard. The buffet fruit was awful as if leftover from previous day and brown dried out. I ordered two fried eggs over easy and both yolks were broken. Each time I returned to my room my card wouldn't work I needed to have it reset each time...very annoying. I stay here A LOT as my family are all in North York and having the subway indoor the mall makes me feel safe as a female alone traveller. Each time the room price goes up. I have to always tell them I'm a fairly regular guest and a senior. I usually receive a all discount when I complain. Considering the state of the hotel in general, I think for the costs, you should pay more attention to some time consuming attention but not costly yet, will make a huge impact.

Dear Shari G., Thank you for your detailed feedback and for being a loyal guest. We appreciate your insights about the room condition, restaurant quality, and key card issues. I’m sorry to hear about these frustrations, and I’ll be sure to share your comments with our management team for immediate attention. Your safety and comfort are our priorities, and we’re committed to making improvements. We hope to provide a better experience on your next visit. Thank you again for sharing your thoughts. Best regards, Michael Novotel North York

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Other web-users rate our hotel

  • 921 reviews 8.8/10 Location
  • 1,315 reviews 5.8/10 Room
  • 1,000 reviews 7.5/10 Service
  • 27 reviews 6.7/10 WiFi
  • 541 reviews 6/10 Cleanliness
  • 194 reviews 7.2/10 Breakfast
  • 156 reviews 1.3/10 Pool
  • 6 reviews 10/10 Sustainability

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