Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,109 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,109 reviews

TripAdvisor Rating  3.7/5  1,270 reviews

Amazing hotel, amazing staff!

TripAdvisor rating 5.0/5

Jessica N TripAdvisor review

Absolutely perfect experience. Amazing room. Here on a course for 3 weeks with 20 people who loved the hotel. Rooms were very very clean, well laid out. Staff was amazing! Adam, Peth and Geonet made our stay incredible! Thank you!

Customer review rating 3.5/5

Glenn M. Couples - Confirmed reviews ALL

Booking telephone number was not clear about a third party or actually booking with the hotel. It turned out that it was a third party and I was not able to use my CAA card and lost a 5% discount. The TV was not usable due to some systems issues.

Dear Glenn M., Thank you for your feedback regarding your recent stay. I apologize for any confusion with the booking process and understand how important it is to be clear about third-party reservations. Additionally, I regret that you experienced issues with the television system during your visit. I would also like to note that the rate you received through your booking was actually lower than the CAA rate available on that day, as our rates were higher due to full occupancy. Your comments are truly appreciated and will be considered as we continuously strive to improve our services. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 4.0/5

Grant M. Business - Confirmed reviews ALL

A good location in North York with close proximity to dining options. Breakfast was excellent and the serving staff are great ambassadors for the hotel. The double beds were less than comfortable and the foot of the bed was higher than the head which made for an awkward sleep.

Dear Grant, Thank you for staying with us and for sharing your feedback. I’m glad you enjoyed our location, breakfast, and the great service from our team—we’ll be sure to pass your compliments along to the restaurant team who took such good care of you. I’m sorry to hear the bed wasn’t as comfortable as it should have been. We hope to welcome you back again soon. Warm regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 5.0/5

Ken K. Business - Confirmed reviews ALL

Staff were friendly and accommodating. I was granted an early check in which was very helpful. Nice room, very clean.

Dear Ken, Thank you very much for your wonderful review and for choosing to stay with us at Novotel Toronto North York. We’re delighted to hear that our convenient location, clean and comfortable rooms, and friendly, accommodating team helped make your business trip enjoyable. I’m especially pleased that we were able to assist with an early check-in—it’s great to know it made a difference to your stay. Your perfect scores across the board truly mean a lot to our entire team. We hope to have the pleasure of welcoming you back on your next visit to the area. Warm regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 2.0/5

Claudia C. Business - Confirmed reviews ALL

Upon leaving, there were additional charges added to my bill. I had to ask for it to be revised more than once and found that I was charged twice for the 75$ pet fee, and an additional 30$ (to the already 30$ increase/night) for a room upgrade to accommodate having a dog. Unsure why a 75$ pet fee is charged in addition to a room upgrade fee. The shower head did not work (the one that falls overhead) and was loosely held on by screws that were barely in the wall. We were lucky we caught housekeeping for fresh towels as no one had informed us that with a dog, housekeeping would not be passing unless requested.

Dear Claudia C., Thank you for sharing your feedback regarding your recent stay at Novotel Toronto North York. I appreciate your comments and would like to address the concerns you have raised. I apologize for the confusion regarding the charges on your bill. It is our policy to apply a pet fee alongside any room upgrades necessary to accommodate pets. However, your experience with billing revisions should have been more seamless, and I regret any inconvenience this may have caused. Regarding the shower head, I am sorry to hear that it did not function properly during your stay. Your feedback will be shared with our maintenance team to ensure that such issues are addressed promptly. Lastly, I understand the frustration with the housekeeping service. While our policy states that housekeeping services are available upon request for guests with pets, this should have been communicated more clearly at check-in. Thank you for bringing these matters to our attention. We value your feedback and hope to provide you with a better experience in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

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Other web-users rate our hotel

  • 714 reviews 8.8/10 Location
  • 1,022 reviews 5.7/10 Room
  • 765 reviews 7.6/10 Service
  • 23 reviews 4.7/10 WiFi
  • 475 reviews 4.4/10 Comfort
  • 429 reviews 6.7/10 Cleanliness
  • 232 reviews 5.3/10 Value
  • 128 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.