Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 4.0/5 1,197 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,197 reviews

Customer review rating 2.5/5

Melissa S. Families - Confirmed reviews ALL

Room was extremely warm (thermostatdid jot work), the refrigerator did not work, 2 towels for 4 guests

Customer review rating 4.5/5

Tatiana M. Families - Confirmed reviews ALL

Everything was great except a leasing in the bathroom that was mentionned to the clearing laid and apparently she was already aware of it. Also missing toiles (we were 3 bit juste 2 towels).

Dear Tatiana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.5/5

Armando I. Business - Confirmed reviews ALL

My issue (shared with the manager of the restaurant) is the elimination of the happy hours that i looked forward to daily. While at the restaurant, I heard several other people mention how unhappy they were about the elimination of the Happy hour. I would have understood a price adjustment or a modification of the options available but a total elimination is bad management in my opinion. Despite being a repeat customer, i never got free drinks (because my organization forces me to book via a third party) which is an explanation but still not acceptable from my perspective. I have been staying at your hotel for 12-15 years now and get no recognition. Bar staff is the only reason I still ate and spent my money at the restaurant. I was upset at your management decision and not at the great people that make my stay special.

Dear Armando, Thank you for taking the time to share your feedback and for your continued loyalty over the past 12–15 years. We truly appreciate your kind comments about our front desk, rooms, and team members. It is always encouraging to know that our staff and service make your stays enjoyable. We sincerely regret your disappointment regarding the removal of Happy Hour at Trio. We understand how much you valued this offering and appreciate you sharing your perspective. Your feedback has been noted and will be shared with our management team for review, as we continuously evaluate our services and guest experience. We also appreciate your comments regarding guest recognition. Your loyalty is very important to us, and we are sorry if you have not felt adequately acknowledged during your stays. Please be assured that your feedback will help us improve in this area. Thank you again for your honest feedback. We look forward to welcoming you back and providing you with an even better experience in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 4.0/5

Elizabeth M. Couples - Confirmed reviews ALL

Lovely hotel, very centrally located. Very convenient to restaurant, shops and transit. Clean snd neat with friendly staff.

Dear Elizabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.5/5

Jeremy M. Couples - Confirmed reviews ALL

Comfortable room. Comfortable bed. Stained carpets. Check in was a lengthy process.

Dear Jeremy, Thank you for sharing your feedback. We're glad to hear you enjoyed our convenient location and found the room and bed comfortable. We apologize for the inconvenience you experienced with parking and for the condition of the carpets. Your comments have been noted, and we will address these issues with our team to improve the experience for our guests. We hope to have the opportunity to welcome you back in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Other web-users rate our hotel

  • 710 reviews 8.9/10 Location
  • 1,040 reviews 5.9/10 Room
  • 781 reviews 7.7/10 Service
  • 27 reviews 4/10 WiFi
  • 478 reviews 4.5/10 Comfort
  • 434 reviews 7.4/10 Cleanliness
  • 228 reviews 5.4/10 Value
  • 131 reviews 6.2/10 Breakfast

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