Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,130 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,130 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Customer review rating 2.0/5

Jan B. Business - Confirmed reviews ALL

Charged twice for breakfast

Dear Guest, We apologize for the inconvenience caused by the duplicate breakfast charge. After investigating the matter, it was corrected and the amount was fully refunded. We appreciate you bringing this to our attention and hope to welcome you again for an even better experience. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 0.5/5

Liliana P. Families - Confirmed reviews ALL

We have stayed at the Novotel located in North York, Toronto multiple times over the years. Unfortunately, our most recent stay, from December 25 to January 2, was very disappointing. Our flight arrived very early in the morning, so we requested an early check-in. At that time, Andy was assisting us at the front desk. He informed us that we would need to pay for a full night in order to check in early. I had no issue with paying; however, I recalled that in March 2025, during a previous early check-in at the same Novotel, I was charged $50 plus tax. When I mentioned this, Andy stated firmly that this was not possible, claimed the policy had changed, and said that such a charge was no longer offered. I later learned that this was not true and that Andy simply did not want to assist us. Another staff member working that morning was able to apply the $50 early check-in charge, although Andy appeared visibly unhappy. From the beginning, we felt unwelcome and misled. Throughout the entire check-in process, Andy was rude and cold. There should be consistency among staff regarding early check-in charges, as the lack of consistency reflects poorly on the hotel and appears unprofessional. In addition, the beds were extremely uncomfortable and outdated. We woke up each morning with significant back pain. Lastly, the total amount shown at the time of booking did not match the amount charged at checkout. According to the staff member assisting us at checkout, there was an increase in the MAT due to FIFA, which resulted in the higher total charge. All applicable taxes and fees should be accurately calculated and clearly disclosed at the time of booking. As a Silver member and repeat customer, we felt that our loyalty was neither recognized nor appreciated. We did not feel welcomed during our stay and were even hesitant to approach the front desk with questions or requests. This hotel has significant potential, largely due to its excellent location; however, I strongly recommend improving training for front desk staff to ensure guests feel welcomed, valued, and treated fairly, rather than misled or unwelcome.

Dear Liliana P., Thank you for taking the time to share your detailed feedback and for your continued loyalty as a returning Silver member. We are truly sorry to learn that your recent stay from December 25 to January 2 did not meet your expectations. Please accept our sincere apologies for the experience you encountered during check-in. We regret that the information provided regarding early check-in fees was inconsistent and that this led to frustration. Consistency, clarity, and courtesy are standards we strive to uphold, and your comments have been shared with our management team for review and follow-up to ensure proper training and alignment among our front desk staff. We are also sorry to hear about the discomfort you experienced with the bedding. Guest comfort is extremely important to us, and your feedback regarding the beds has been noted and escalated for further evaluation. Regarding the discrepancy between the booking total and the final charge, we understand how concerning this can be. We apologize for any lack of clarity surrounding applicable taxes and fees and will continue working to ensure greater transparency during the booking process. Most importantly, we regret that you did not feel welcomed or valued during your stay. This is not the experience we want for any of our guests, especially those who have chosen to stay with us multiple times over the years. Your feedback is invaluable, and we appreciate you highlighting areas where we can improve. We hope to have the opportunity to restore your confidence in us and to provide you with the warm, professional, and comfortable stay you deserve in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929

Customer review rating 4.0/5

Tinn-ho L. Families - Confirmed reviews ALL

Help from staff was very good, everyone was very helpful and polite. Breakfast (not included) was bit dry suppose this was expected as everything was kept hot. Compared to our last stay the hotel had switched to wooden key cards which is nice and also found to be required to use the elevator from the lobby, they were not requested to descend, also found that they have switched the shampoos from small tubes to large containers that are fixed to the walls in the bathroom, I preferred the old style small tubes. I tried the hotel supplied shampoo but didn't like the feel on my hair. There is a coffee machine and no kettle but this was available when we requested it from reception. There were two bottles of mineral water in the fridge which were complimentary and any used bottles were replaced in the morning when the room was made. Toilet seat wasn't very comfortable I found the inside edge to be a little too sharp and also the small shelf in the bath also had a sharp corner on it which I bumped in to a few times. In the elevator the top floor was labelled "city view" thinking it was like a viewing platform or a balcony for any hotel guests to access we went to that floor and investigated, and found that this was something that was only accessible to guests staying in the Premier Suites on that floor, was little disappointed with that. Toilet tissue was a little too thin, I prefer it to be thicker and didn't fall apart straight away when wet. Hotel was generally very clean and tidy. Loved the Christmas tree in the lobby and the under ground access to the TTC/Metro. Some of the USB charging ports in our room didn't charge my Samsung Galaxy S25 Ultra and the ones that worked charged my phone very slowly. We have stayed at this hotel three times so far and will come back again.

Dear Guest, Thank you very much for taking the time to share such a detailed review and for choosing to stay with us again. We truly appreciate your continued loyalty and are delighted to hear that our staff made a positive impression with their helpfulness and politeness. We’re glad you enjoyed the cleanliness of the hotel, the festive Christmas tree in the lobby, and the convenience of the underground access to the TTC/Metro. It’s also great to know you appreciated the complimentary bottled water service and that our team was able to promptly provide a kettle upon request. We value your feedback regarding breakfast, bathroom amenities, and room features. Your comments about the shampoo dispensers, toilet seat comfort, shelf edges, toilet tissue quality, and USB charging ports have been noted and shared with the relevant departments for review and improvement. Feedback like yours helps us identify areas where we can enhance guest comfort. Thank you once again for your honest and thoughtful feedback. We are pleased to know that despite some concerns, you plan to stay with us again, and we look forward to welcoming you back for an even better experience next time. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 5.0/5

Philippe G. Business - Confirmed reviews ALL

I stayed for 12 nights, the staff was friendly and my room was consistently cleaned.

Dear Philippe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 4.0/5

Yi L. N. Families - Confirmed reviews ALL

Great team shout out to all front desk officer, thank you Ms Mariia Kadam and Anita B .

Dear Yi L. N., Thank you for your kind words regarding our accessible location and the commendation for our front desk team. We will share your kind words with Mariia and Anita. Your feedback is greatly appreciated, and it is wonderful to know that our staff made a positive impact during your stay. Goodbye and best regards, Rohil Bhattacharya Novotel Toronto North York

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Other web-users rate our hotel

  • 710 reviews 8.8/10 Location
  • 1,037 reviews 5.7/10 Room
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  • 25 reviews 4.1/10 WiFi
  • 475 reviews 4.5/10 Comfort
  • 423 reviews 7/10 Cleanliness
  • 235 reviews 5.4/10 Value
  • 137 reviews 6.6/10 Breakfast

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