ibis Douala Hotel 3 stars

Customer review rating 4.1/5 2,021 reviews

ALLSAFE approved hotel

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ibis Douala
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+ 15 Services

Hotel extras

  • Ibis Douala is 7 km from the International Airport, just 15 minutes away.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • Air conditioned
  • DOUALA Paying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 1 Meeting room(s)

Hotel location

ibis Douala

184,Rue Pierre Loti,Bonanjo
BP 12086
P.O Box 12086 Douala
12086 douala
cameroon

Tel: +237699999943

Fax: (+237)233423605

Check-in from 12h00

Check out up to 12h00

  • By plane

    DOUALA At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE DE BESSENGUE DEIDO At 15km / 9.38 miles

GPS :4.039832, 9.687302

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

LA VERANDA

Type of cuisine: International

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

ELIMBI BAR

The Bar: a friendly place to get together at any time of day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
ibis Douala

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,021 reviews

TripAdvisor Rating 3.5/5

449 reviews

Good stay

Customer review rating 4.0/5

Ahmed M. Business - 18/09/2021 Confirmed reviews ALL

Good stay and good people

Dear Ahmed M., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Desk Manager.

Good overall experience

Customer review rating 3.5/5

Kennedy Business - 15/09/2021 Confirmed reviews ALL

Superb customer service especially from the Manager Mr Billong. The staff were all quite helpful and pleasant

Dear Kennedy M., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Chef De Réception.

clean, stuff is hospitable

Customer review rating 3.5/5

Ahmed I. Business - 14/09/2021 Confirmed reviews ALL

I like the hotel, every thing is ok for me, except there is no room service and the is no verities on the food menu and buffet.

Dear ahmed I., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Desk Manager.

Clean room

Customer review rating 4.0/5

Anonymous Business - 27/07/2021 Confirmed reviews ALL

Good overall experience but I would have appreciated the bar to be open more tardily

Dear Guillaume C., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Eloundou. Front Desk Manager.

Serene Environment

Customer review rating 4.0/5

Olu Business - 30/06/2021 Confirmed reviews ALL

Serene environment, close to the airport. Nice staff, fast check-in process, great breakfast.

Dear Oluseyi O., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Eloundou. Front Desk Manager

Good stay

Customer review rating 4.0/5

B H. Business - 27/05/2021 Confirmed reviews ALL

As always, the hotel is a little old, but is clean, bed is comfortable and staff are friendly and helpful.

Dear Barry Albert H., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Eloundou. Front Desk Manager
Customer review rating 3.0/5

Alain L. Business - 26/04/2021 Confirmed reviews ALL

Wifi is really poor

Dear Alain L., Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Eloundou. Front Desk Manager.

Well located

Customer review rating 3.5/5

Salvatoreantonio A. Business - 16/04/2021 Confirmed reviews ALL

My stay at Ibis Douala was good. The quality of the services is in line with what 've paid. However, an effort should be made for a small business centre, now unavailable, but really necessary nowadays.

Dear Salvatoreantonio a., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU Chef De Réception

Good stay

Customer review rating 4.0/5

Vaibhav S. Business - 03/04/2021 Confirmed reviews ALL

Its good, clean hygienic

Dear Vaibhav S., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Eric S. Couples - 11/01/2021 Confirmed reviews ALL

Disappointed with the inability to male a credit card payment. Cash was the only option

Dear Eric S., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Chef De Réception.

Same as usual

Customer review rating 4.0/5

Barry Business - 10/01/2021 Confirmed reviews ALL

Helpfully friendly staff. Another nice stay.

Dear Barry Albert H., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Réception.

The quality of the Ibis brand

Customer review rating 5.0/5

Mrojas Business - 19/12/2020 Confirmed reviews ALL

In a previous stay in Ibis I submitted a couple of complaints about basic aspects that had decreased in quality. This time, the second I entered the hotel, I was greeted at reception by a member of staff who told me my complaints were taken into consideration. I was surprised to hear my comments had reached them and taken so seriously. The truth is Ibis not only corrected all aspects previously mentioned but went above and beyond the expectations. After I complained about cold showers and bland repetitive food, this time I had abundant hot water (highly appreciated after long work days), delicious food and even inclusions in the menu. One particular member of staff deserves special recognition. Madame Godlife personally took care of all the aspects of my stay. I had a hectic week in Douala that involved sleeping at the hotel for a couple of days, checking out and then checking back in and she ensured everything was smoothly coordinated until the last minute. Hotel staff already know me and they are always as kind as on my first day at the hotel, however, Madame Godlife stands out for her efforts to ensure problems are solved within minutes. Sincere thanks to Godlife for making my stay in Douala easier and for reminding me why I feel at home in this hotel. A word of appreciation to the driver of the shuttle, Mr Norbert, who retires this month and who kindly rode to the airport with me despite not being working at that moment, only to say goodbye. Well done, Ibis. Looking forward to coming back soon.

Dear Mariana R., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isis- Reservations

Cleanliness of the environment

Customer review rating 4.5/5

Wilson A. Solo - 14/12/2020 Confirmed reviews ALL

It was a great experience overall.

Dear wilson a., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU Réception.

I recommend ibis hotel

TripAdvisor rating 4.0/5

Flyer716768 24/11/2020 TripAdvisor review

If you’re looking for a quiet and secure hotel in Douala. This is definitely the place to be. I had a lovely experience. I would like to say a big thank you to all the staff at ibis Douala. Keep up the good work. It’s been a pleasure..

Dear Flyer, We very much appreciate your comments regardind your stay at the Ibis Douala. It is Always a pleasure to receive positive feedback. I will share your comments wiht our team. I am sure that this feedback will serve as en encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Pleasant as the previous one. Sincerely. Simon ELOUNDOU Reception.

nod goo at all

TripAdvisor rating 1.0/5

moohnlendc Business - 11/12/2017 TripAdvisor review

the service is worst even with my reservation the didnt give me the room you should review the staff and traine them well.i cant recommand this hotel to friend . it really sad hope will get refund asap

Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will have appreciated being informed while still at the hotel; Hope you'll give us the chance to better serve you in next future . Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Diane SILUE

Mid range hotel in Douala

TripAdvisor rating 4.0/5

Robert D Business - 10/12/2017 TripAdvisor review

The stay gave no real surprises (see ratings below) - it does what it says on the tin. My only surprise was the bill. My reservation clearly noted that the rooms and charges had been processed in euros on my credit card. It appears that visitors are only charged in local currency upon checking out. While there doesn't appear to be any great difference, this should be made clear when the reservation is processed.

We very much appreciate your comments regarding your stay at the ibis Douala. Your remarks on rate while booking is noted; But it's good to remind it's an general description to all our hotels not proper to Ibis Douala and the invoices are charged in local currency as well. Diane SILUE

A night's stay in Douala

TripAdvisor rating 4.0/5

samgh2016 Solo travel - 30/05/2016 TripAdvisor review

The hotel is a short drive from the airport. Good security feature in the elevators, The food was good and the hotel staff were generally courteous. The shuttle arrangement for early morning departures must be improved as the earliest is at 7 am compelling guests to leave by taxis. Room service menus were missing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, improvement will be done for the remarks. We hope to see you again very soon. Sincerely,

Value for money

TripAdvisor rating 4.0/5

GvB_traveling Business - 25/10/2015 TripAdvisor review

Ibis Douala is a hotel with European standards. All the basics are in place but extra's like a gym are missing. Swimming pool is good. Personnel is pleasant and pays attention to what you ask. The quality of the food is good but not very much choice. Rooms are not big but beds (matrasses) are good.

Nice and easy

TripAdvisor rating 4.0/5

Steven G Business - 17/06/2015 TripAdvisor review

I stayed at Ibis Douala Hotel in June 2015 and I was very pleased with the hotel accommodation, namely the professionalism and friendliness of the attending staff, especially the maid crew and front desk, and overall quality of service. The single room I occupied was spacious and the basic amenities such as a comfortable bed, clean sheets, hot water, air conditioning, clean toilets and towels were up to the standard of similarly rated hotels in America or Europe. The addition of a small refrigerator in the room during my stay was the icing on the cake. I also note the improvement brought about by the newly ushered on-line pre-registration process which made my on-boarding and check-out quite seamless. Some improvement in the breakfast menu choices and continuous access to English speaking TV channels (especially CNN) could have improved the quality of my stay. Airport pick-up for arriving guests also needs better coordination. I never received a reply to my e-mail message requesting to be picked up at Douala airport upon arrival. Finally toilet seats are wobbly and need attention. I changed rooms once and noticed that the commode was not properly attached to the floor in either room. Overall Ibis Douala is the right choice of accommodation for the traveler seeking ease of access to the business district and safety due its strategy location at the heart of one of Douala's most desirable neighborhoods, Bonandjo. I plan to return during my next visit and would recommend it to any safety and comfort conscious business or tourist traveler. Steven G. New York, N.Y.

I recommend Ibis Douala!

TripAdvisor rating 4.0/5

Shobrown Business - 20/10/2014 TripAdvisor review

I spent 3 nights at Ibis Douala in October 2014. I liked everything in general. I was on the 7th floor, which is a non-smoking floor and the room was very pleasant. The bar, restaurant are also great.

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