ibis Douala 3 stars

Customer review rating (ALL Rating) 4.3/5 394 reviews

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184,Rue Pierre Loti,Bonanjo, BP 12086, 12086 DOUALA, Cameroon

Description

ALLSAFE approved hotel

Hotel extras

  • Ibis Douala is 7 km from the International Airport, just 15 minutes away.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Douala

184,Rue Pierre Loti,Bonanjo, BP 12086
12086 DOUALA
Cameroon

GPS:4.039832, 9.687302

Telephone
Fax +237 2 33 42 36 05

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA VERANDA

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  394 reviews

TripAdvisor Rating  3.5/5  477 reviews

Good Location but very bad service

Customer review rating 2.0/5

Shantanu Business - Confirmed reviews ALL

Pretty Bad experience this time, a huge drop in service standards than what it used to be previously. Check in experience was pathetic- the lady behaved as if she was doing a massive favour to me by allocating a room. No greetings, No recognition of my ALL status, no mention of services available,,,, In the evening, the entire set of hotel and restaurant staffs (baring the lady who was in the restaurant) was completely glued to the TV screens for almost 2 hours seeing the Cameroon-Burundi soccer match...even the security guards forgot their duties and responsibilities.... And then the Dinner was almost like a scam- I was told 12,000F for buffer dinner with sea food to which I agreed. Then when I asked for more of the main course, I was told that the buffet was only for salads and desserts.... and not for the main course. That's ridiculous... and amounts to a scam

Dear Shantanu D., Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon ELOUNDOU. Front Office Manager

Well located, cozy rooms

Customer review rating 3.5/5

B. B. Business - Confirmed reviews ALL

Positive; My stay at ibis was cool and just some few remarks; the hospitality at the reception and restaurant was good (especially the breakfast crew awesome) Negative; Noticed sand on my room floor as I walked bare footed for a couple of days which was not cleaned.

Dear Jerry B., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Office Manager.

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Most of the time i was out

Dear frida n., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Office Manager.

Not satisfied

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I booked a pickup from the airport and they refused to pick me up with no explanation. Room is not up to standard based on charges

Dear Raymond O., Thank you for taking the time to tell us about your experience at the ibis Douala. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon ELOUNDOU. Front Office Manager

Well located and i had an enjoyable stays

Customer review rating 5.0/5

C. C. Business - Confirmed reviews ALL

my experience was very positive and i will like to customer with ibis again in future as well as recommend to others who enjoy qualitiy customer experience.

Dear C. C., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front Office Manager

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Other web-users rate our hotel

  • 54 reviews 9.2/10 Location
  • 110 reviews 5.3/10 Room
  • 213 reviews 9.2/10 Service
  • 18 reviews 5.6/10 WiFi
  • 56 reviews 4.9/10 Comfort
  • 54 reviews 8.3/10 Breakfast
  • 49 reviews 7.8/10 Cleanliness
  • 46 reviews 7.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.