Mercure Hotel Munich Neuperlach South 4 stars

Customer review rating (ALL Rating) 3.8/5 898 reviews

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • 253 newly renovated guest rooms

  • Excellent links to the downtown - U-Bahn & S-Bahn station only 200 m away.

  • Free WIFI

  • Easy parking in the underground car park

Our accommodation(s)

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Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739 MUNICH
Germany

GPS:48.092203, 11.644361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VALENTIN

Please note that we currently only offer breakfast at our hotel. Our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  898 reviews

TripAdvisor Rating  3.5/5  1,124 reviews

Enjoyed it!

TripAdvisor rating 5.0/5

GirlMeetsWorld88 TripAdvisor review

I really don't understand why this hotel has such a bad rap. I thought it was a lot more upmarket than the other places I had stayed. The staff were very helpful when I needed help finding a pharmacy and the rooms were spacious and had a fridge. I can't fault it and would stay again

No heating in the room

Customer review rating 0.5/5

Kurt D. Business - Confirmed reviews ALL

Asked why there was no heating in the room, was proposed if i wanted to change the room, i answered yes if i can't have heating in my room. At the end i got a small heating machine that made a lot of noise and was not very practical in the night as i had to shut it down in order to sleep because of the noise.

Dear Kurt, Thank you for taking the time to share your review. We are pleased to hear that you found the check-in process to be easy and fast, reflecting our commitment to efficient service. However, it concerns us to learn about the difficulties you experienced with the heating in your room. While our central ventilation system is designed to maintain a comfortable environment, we regret that it did not meet your expectations and that the additional heating solution provided was not satisfactory. Please rest assured that we are continuously working on enhancing our guest experience and your comments are instrumental in this process. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Good position

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Close to a bad experience due to the fact that the Staff don't Know about the Platinum Status (so no welcome drink, no amenities like minimum good eg water in the room, no sauna access,...) Further, no lights to work in the room (really dark room in the evening)

Dear Guest, Thank you for taking the time to review your visit. We're pleased you found our location convenient for your needs. It's great to hear that the proximity to public transport and the city centre was beneficial during your stay. We regret to hear that certain aspects did not meet your expectations. Our guests' satisfaction is of the utmost importance, and we truly apologize for any oversight regarding the recognition of your ALL – Accor Live Limitless loyalty programme status. We strive to ensure all our guests, especially our valued loyalty members, receive the benefits and recognition they deserve. Additionally, we regret to hear that the lighting in your room was not sufficient for your needs and that you experienced issues with the Wi-Fi connection. We are committed to providing excellent service and a comfortable stay for all our guests. We will certainly take your feedback into consideration as we continually work to improve our guest experience. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Bad Experience!!!

Customer review rating 1.0/5

V. S. Families - Confirmed reviews ALL

Following message was sent to your hotel general email address: Dear Sirs, Good Day. Would like to share bad experience in your good hotel. Have discussed it with your colleague (Lady) at the reception on 2nd March/AM and we agreed that I will send you following message.  Brief explanation:  Please see my reservation and specific request for your reference in below message.  We arrived at your good hotel around 22:00 on 1st March and couldn't check in around one hour were waiting at the reception, your gentleman/colleague couldn't arrange our check in due to some circumstances, as we were explained there was some error in your system for our reservation or He mixed up our reservation with someone else.  After long time we received the key for our room around 23:00, however, when we opened the door there were inside people in the room. You can imagine our astonishment and disappointment,  we breached/violated human's/people's privacy at the night!!! As I know they also couldn't get check in long time and expressed their feelings at the reception next day. Afterwards we stayed to get another room again around one hour at the reception. Finally we were inside, room 608. However, there was not Internet in this room, you can check room 608 doesn't have Internet. Two times I went down to the reception and requested to check what is the wrong with WiFi, however, no reaction and finally he said if I need Internet for PC then I can seat in the hall with my PC, VIP Internet was not proposed as well. You can understand how important is Internet especially for business in this world, so, during the stay  in your hotel we didn't have Internet in the room at all, we were used hot spot from mobile telephone and spent extra money for it! Also, toilet was dirty when we arrived, this means that room was not ready for guests or quality of cleaning is poor.  Sorry, but I just expressed our feeling and disappointment! Never had such experience with so many negative points in one go. Also, as Gold Member we were not offered/given "Welcome Drinks", I intentionally requested/reminded that gold member is awarded for Welcome Drinks... after reminder received redbull! Thanks to take this case Up for improving service and respects to Gold Member! Krgds,  Vladyslav

Dear V., Thank you for taking the time to review your stay. We're truly sorry to hear about the issues you encountered during your stay, particularly the mix-up with your room and the lack of internet connectivity in room 608. We also regret to hear about the cleanliness of the room not meeting your expectations, and we acknowledge that as a Gold Member of our loyalty program, you should have received the welcome amenities you are entitled to. We appreciate you bringing these matters to our attention, and we take your feedback seriously as it helps us to improve our service. We hope you will come and stay with us again. Best wishes, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

missing invoice

Customer review rating 1.5/5

Yan H. Z. Business - Confirmed reviews ALL

I stayed in your hotel from 29th Jan to 31th Jan. 2024. When I checked out on 31th Jan. morning, I have asked your employee in reception to send me the invoice via email instead of paper version. The employee has promised that he will send it to me. But until now I have been not received the invoice. Yesterday I wrote email to your hotel to ask for providing the invoice to me. No any response from your hotel is provided to me.

Dear Yan Hua, Thank you for this review about your recent stay. We are truly sorry to hear about the inconvenience you experienced with the delivery of your invoice. We pride ourselves on our prompt and accurate service and regret that we did not meet your expectations in this instance. Please check your mails, we sent it to you. Please rest assured that we are looking into this matter to ensure that such an oversight does not occur again. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

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Other web-users rate our hotel

  • 471 reviews 8.4/10 Location
  • 1,098 reviews 5.8/10 Room
  • 677 reviews 6.1/10 Service
  • 69 reviews 3/10 WiFi
  • 604 reviews 4.6/10 Comfort
  • 470 reviews 7.1/10 Breakfast
  • 437 reviews 6.3/10 Cleanliness
  • 238 reviews 4.6/10 Value

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