Customer review rating 4.3/5 6,487 reviews
ALLSAFE approved hotel
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191 modern air-conditioned rooms
46 family rooms for up to 4 people
An ALLSAFE-certified hotel
Large, comfortable summer terrace
Wellness area with sauna, fitness center and indoor pool
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.
Number of meeting rooms: 12
Maximum size: 324 m²
Maximum capacity: 199 people
Maximum banquet capacity: 171 people
100% genuine reviews from our guestsFind out more
D. Couples - 14/10/2020 Confirmed reviews ALL
Jon E. Couples - 06/10/2020 Confirmed reviews ALL
On arrival at 6pm on 03/10/20 we greeted by the most polite and professional receptionist we have ever met Been in hotels all over the world this guy was the best Well done Mercure you have a real gem wish we had his name to give you Thanks Jonathan
Really good and Nice Staff but the Rooms could be better
123 Business - 02/10/2020 Confirmed reviews ALL
The Staff was really kind and friendly. The Room was on the street side so very loud at night. Closing the window wasnt an otion due to the heat in the room. Aswell there were many corners in the room wich could be repaired.
As good as possible in difficult circumstances
Stewart C. Couples - 02/10/2020 Confirmed reviews ALL
Usual high standard of friendly staff, efficient service, well prepared and safe room . Obviously some restrictions disappoint but they are inevitable. Looking forward to our next stay hopefully in happier times next Spring.
Mark H. Business - 01/10/2020 Confirmed reviews ALL
Managed well with the COVID situation . Clean hotel. Only issue was the room was very warm.
Our most recent 20 reviews
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