Sofitel Golfe d'Ajaccio Thalassa sea & spa Hotel 5 stars

Beautiful location and comfortable stay (the hotel is quite old but the decoration is colorful and modern, and the bedroom full of light) Very nice, smiling and helpful staff in all circumstances (reception, house keeper, restaurant, bar), in particular when trying to look for a restaurant in Porticcio: thank you ! Cannot really tell for the spa (did not see many persons) but we only used the sauna and hammam end afternoon. Overall very good restaurant with sophisticated and tasty cuisine (minor omissions of orders and dishes sometimes too salty). The New Year Eve diner was excellent. In addition the jazz band was very good and the decoration was refined. Some mismatch in the dish/wine readiness but minor since the spirit was friendly. I had come to the hotel for business reasons these past years and was happy to enjoy it for some holidays.

First of all, I highly appreciate taking into consideration that we were celebrating our honeymoon and putting the extra effort to create a wonderful atmosphere for us. The staff were very professional and always ready to help. The location is truly exceptional and the services are beyond expectation.

Dear Mr Bertho Dear Patrick We thank you for the beautiful room you gave us. The service in the room was excellent; for the cleaning and the evening turn-over. Your new chef, Mr Stephan Remon, he is an excellent asset for your hotel! We know his work from Sofitel Budapest. We had a few un-pleasant moments during our stay, some of the staff were very cru, I did my complain to Ms Magali, Guest relation, but I’m not sure if she really care. I told her “When the cat is away, the mice are dancing on the table" Finally when we paid our bill, I found an cost that I really did’t know about. When I came to the reception desk they could not give me an explanation neither. It was “only” €19,80. If they tried with me, are they doing this also with other clients? Sincerely François @ René

Late Summer break - Chose Corsica due to short flight time from UK - stayed at Sofitels before and this one lived up to our expectations - convenient for Ajaccio but out of town - good on site facilities and helpful friendly staff

facilities require renovation, beach and restaurant personnel to be trained beautiful surroundings

I was overall satisfied with the Sofitel but thought they could have better hosted their guests, for example providing a complimentary shuttle given its relative isolation, providing USB charging ports, complimentary small items like matches, lighters, and would have added the finishing touches to earn a luxury label.

Beautiful grounds, view and service. We enjoyed sitting out in the evening watching the sunset drinking wine. Thank you for a fantastic stay.

The hotel is a great way to experience the water while still having access to plenty of other amenities ans services.

We enjoyed our stay at your beautiful hotel. What a lovely view. A very comfortable room. The hotel staff was first rate.

Excellent service and helpful staff especially Ms. Maya who helped us change our original room which was too small. General location, great panoramic views, good breakfast, pool & a cosy beach. However, the standard rooms are too small for a 5 star luxury hotel brand like Sofitel and they need to be renovated. Reception, the Spa and corridors are not up to usual Sofitel luxury brand standards - therefore, the price (value for money) does not correspond to the general quality of the product.

Sofitel is a good upscale hotel in ajaccio. It has beautiful views from the room overlooking the bay. Decent breakfast, friendly staff and family friendly facilities. The waiters, receptionists and concierge are great team members. Hotel could improve on the below: Very basic room service menu after 10! Just cold cuts and cheese! A five star hotel like sofitel, especially in a high season when the rates are too high, they should consider offering a bit more varieties like salads or sandwiches in room service during night menu when guests are coming from time zones and countries. They should have a chef at nite, when they charge a min of 500 euros per nite in high seasons. I lost my branded cap at the hotel terrace bar. I forgot it on our sofa it at night and enquired about it next day. They couldn’t find it till now. A resort with fully secured access and secluded from public, they could have checked on CCTV or security cameras to know who got the cap. They didn’t take any initiatives for searching it and I feel the hotel doesn’t care about safety and security matters! It’s not about a cap but a security concern in a luxury hotel that charge min 300-500 euros per night!

Welcoming atmosphere, extremely clean and well maintained amenities. High quality food, however in spite of big variety of breakfast dishes i wish there would be slight variations in them, like different vegetables stew, etc on daily basis in breakfast buffet. Well maintained pool, and gym amenities. However, twice during our stay pool was closed for maintenance well after 8am opening time, and reception staff would't be aware of when it would be open. It's slightly inconvenient if your routine include swimming before breakfast. Lunch and dinner are excellent quality. Again, for a week stay I wish there would be more variety. Concierge service for booking trip and daily adventures were very efficient and knowledgeable. Overall, we enjoyed our week stay.

Excellent place to enjoy the sea and sun. Building is outdated and needs renovation. Hotel’s staff is not good at all - not welcoming the guests, not pleasant experience with front desk to get car, book the restaurant etc.

The hotel is definitely not a five star hotel, very much because of the poor service. The location is wonderful, the classic room is rather spacious, nicely decorated and with really comfortable beds. The big salt water pool and the small beach are above expectation, though the beach is small. The pool deck is large and has plenty of deck chairs (those could, however, been of a better quality, they were not five star standard!). The food in the restaurants was very good and nicely presented. Both inside and outside lounges are very cool and elegant, and having a drink in the sun set at the garden/outside lounge area is a treat – if you get the drink! And here you have the hotel’s big challenge that made me and my travelling friends (we were nine in the group staying for one week) both disappointed, frustrated and very irritated. The service was extremely slow in the bar, the pool area, and in both restaurants. We had breakfast, dinner and lunch in the main restaurant (a disappointment was that the table setting was the same for lunch and dinner - you would have expect of a five star hotel a least table linen for the dinner!), and for lunch and dinner, from ordering to getting the food on the table (one course) it could take more than 45 minutes. One day at lunch we mentioned that we had an appointment at 14.00 (we arrived at 12.30) – still we had to wait and wait (also after talking to the maître d’ about the problem but no action was taken!). The same thing happened in the bar restaurant where we had several lunches. From ordering to getting drinks and food it could take up to an hour. And back to the outside lounge area, drinks were even forgotten to be served! This is not what you expect from a five star hotel. Even though the food was good, the prices for both food and drinks are stiff and with this kind of poor service, exaggerated. Claiming to be a five star hotel and having such a high price level, the service must be impeccable and it’s not. I don’t want to blame the personnel, they were kind and pleasant and tried hard but seemed to be inexperienced and and having their first job with no training. The total lack of supervision, maître d’ and management throughout the hotel was astonishing. I've seen similar complaints on Tripadvisor and what’s really surprising is that the management of the hotel and of the Sofitel group have not to picked up these obvious challenges the hotel has before the high season started. Also, when checking out the hotel had charged us 200 Euro, 18% more than we should have been charged - mainly because of lack of a good billing system in the restaurant for breakfast, dinner and lunch. The receptionist was not very kind and did not offer any excuse for the mistake. All nine of us really liked the hotel and, despite what my review might indicate, we want to come back. However, to do so I would like to see reviews during the coming year that tells another story that the hotel really lives up to the its five stars.

I chose this hotel because of the Sofitel brand and because I wanted to spend my Birthday in beautiful location in a luxury hotel. While the grounds were great the room and the customer service was seriously lacking at the hotel. I had dinner in the restaurant one night and the servers were very neglectful. It was like I was not in the restaurant! The concierge and the front desk service was amazing.