Hotel Mercure Paris CDG Airport & Convention 4 stars

Comfortable bed and pillows. Great breakfast and friendly staff in reception. A lady (Ms. Yasmin) was bit rude in the bar. Waited almost five minutes for one single order. The food was not good.

The desk person who checked us in was fantastic, she explained everything and was more tan welcoming. The room was nice and spacious, and despite the lack of shuttle due to Covid, the access to terminals is easy and fast.

It was short

Rm 318 toliet would not flush and shower would not drain. Staff was wonderful. Just fix the plumbing and things will be better

I was not warned that it would take an hour to walk, take a train shuttle and push and carry my baggage from Terminal 2E that it did take. Nor was it suggested that since there are no shuttles as there used to be to take me from the terminal to the hotel and back again. The room was clean but basic, not what I would have expected for this price and certainly could not compare to the Pullman we had at the same price at the Marseille Airport. The food was mediocre and since we had to walk so far arriving after lunch, there was nothing to eat that could be considered a meal. When we finally were able to eat at dinner time, the meal was as basic as a meal can get with canned vegetables and an unadorned chicken thigh. If the Mercure chain and Accor wants tourists to come back to France, they will have to do a lot better than this. As travel writers, we will have to write about our experiences and let our readers make up their own minds.

Strong welcome and effective services at check in and check out

COVID times change a lot of think that you will undestand after the stay. i.e no room make up, the only option is change the room.

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Taxi (8euros) from airport. Airport Hotels Shuttle were not to be found. Walking distance appox 30 to 45 mins. No restaurants or shopping close to hotel . Hotel offered a dinner buffet(33euros) I didn't like the choices offered. There was limited bar food too. (hamburgers etc.) Family Room nice size.AC was not working. Could not be fixed. Breakfast nice Food selection. (included in room price).

I booked this hotel because they do Park, Stay & Fly and are in the vicinity of Charles De Gaulle airport … so very convenient for my teenage daughter and myself (mum) especially as we live in England and I can’t see where else I would park my car. The day before my stay, I received an email offering me to complete my checking online which I did. Whilst doing so, I was asked whether I wanted to upgrade free of charge to a superior room or even better, to a privilege room with nexpresso machine (yes please!), sleepers and dressing gown (Whoop Whoop from for the teenage daughter who wanted nothing else but to take full advantage of the swimming pool and pamper herself). To my surprise though, the upgrade was 50 euros CHEAPER. What more can we ask? I had, however, asked whether it was possible to have twin beds rather than a double bed. When we arrived in our room, we noticed it was no longer a privilege room. I phoned the reception and was told that was due to me asking for twin beds so instead we still had a superior room. I thanked the staff for trying to accommodate the twin beds but explained that I preferred a double bed if that got me a privilege room because nexpresso, drinks in the fridge, more space, sleepers and a bathrobe were worth me sharing a bed with my daughter. They immediately changed us again to a privilege room and … whilst we were enjoying the swimming pool, brought a spare single bed!! It was clear to the staff that it was a special time for us and I felt they did everything to make it such. Thank you to all the staff.

This hotel at the airport is great for those who have to catch an early flight. The room was large, comfortable, modern and had great views of the airport. The location is ideal with only a short walk to the shuttle tram system that takes you to the appropriate terminal. The reception and bar area are spacious and well staffed.

This hotel is located in the middle of a construction zone. Very hard to find and access. No shuttle. Bare minimum service. Paid for an upgrade but I did not feel the difference. Horrible housekeeping...

Once again we booked for 3 and once again the Divan bed was not made up - we had to request.F&B staff are not up to standard - too casual, lack attention, still cannot believe of Accor dress code of F&B staff.Front Office staff were excellent