Hotel Mercure Paris CDG Airport & Convention 4 stars

When I arrived I was given a room with a bed that made a lot of metal noises when sitting on it. I knew that I would not sleep there. Of course, I immediately called the desk and got a new room, after first sending a hotel employee to check out the validity of my request, The second room was fine.

Good area. Hotel clean and SAFE , Covid safety was good Reception and room service good too

We had a great stay for a few days before our flights back home to New Zealand. The kids especially enjoyed the indoor pool.

The hotel is further away than I expected and breakfast starts at 6 am which too late for an airport hotel. Not even a bottle of water in a 90 euro worth room seems quite odd.

EXCEPT ONE RECEPTIONIST AND BARMAN, REST OF THE STAFF VERY AROGANT AND UNPROFESSSIONAL !!! VERY POOR KNOWLEDGE OF THE BASIC ENGLISH !!!

It was suprising rooms were not like all mercure hotel room they were modern and warm It was a great moment we enjoyed the pool too bad no room service avalaible Room service was closed all day

I am loyal to Accor and rarely have a bad experience in a Accor hotel but this hotel is really below all Accor standards. #1. I waited 30 minutes to check in! #2. The room smelled cigarette, that was awful. #3. The hotel is very far away from CDG Val station and one has to walk a lot to reach the hotel #3. The staff in the restaurant was super nice but the staff at check-in was unfriendly. I strongly recommend against staying this hotel. There are many more and much better Accor hotels in the CDG area than this one. To be avoided.

very comfortable and homely.

It was good experience

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Taxi (8euros) from airport. Airport Hotels Shuttle were not to be found. Walking distance appox 30 to 45 mins. No restaurants or shopping close to hotel . Hotel offered a dinner buffet(33euros) I didn't like the choices offered. There was limited bar food too. (hamburgers etc.) Family Room nice size.AC was not working. Could not be fixed. Breakfast nice Food selection. (included in room price).

I booked this hotel because they do Park, Stay & Fly and are in the vicinity of Charles De Gaulle airport … so very convenient for my teenage daughter and myself (mum) especially as we live in England and I can’t see where else I would park my car. The day before my stay, I received an email offering me to complete my checking online which I did. Whilst doing so, I was asked whether I wanted to upgrade free of charge to a superior room or even better, to a privilege room with nexpresso machine (yes please!), sleepers and dressing gown (Whoop Whoop from for the teenage daughter who wanted nothing else but to take full advantage of the swimming pool and pamper herself). To my surprise though, the upgrade was 50 euros CHEAPER. What more can we ask? I had, however, asked whether it was possible to have twin beds rather than a double bed. When we arrived in our room, we noticed it was no longer a privilege room. I phoned the reception and was told that was due to me asking for twin beds so instead we still had a superior room. I thanked the staff for trying to accommodate the twin beds but explained that I preferred a double bed if that got me a privilege room because nexpresso, drinks in the fridge, more space, sleepers and a bathrobe were worth me sharing a bed with my daughter. They immediately changed us again to a privilege room and … whilst we were enjoying the swimming pool, brought a spare single bed!! It was clear to the staff that it was a special time for us and I felt they did everything to make it such. Thank you to all the staff.

This hotel at the airport is great for those who have to catch an early flight. The room was large, comfortable, modern and had great views of the airport. The location is ideal with only a short walk to the shuttle tram system that takes you to the appropriate terminal. The reception and bar area are spacious and well staffed.