Hotel Mercure Paris CDG Airport & Convention 4 stars

Name: Hotel Mercure Paris CDG Airport & Convention
Address: ROISSY CDG CEDEX, 95713, FRANCE
Telephone: (+33)1/49192929
Rating: 4.0

Customer review rating (ALL Rating) 4.0/5 7,092 reviews

ALLSAFE approved hotel

Our hotel is open and welcomes you in accordance with ALLSAFE hygiene and safety standards. The presentation of a health pass is mandatory in our restaurants, bars and to access the fitness room and pool. Breakfast is served weekdays 6 to10am and until 11am on weekends. À la carte catering available in the bar and on the terrace from noon to 2pm and 6:30 to 10pm. Room service also available 11am to 11pm.

Hotel Mercure Paris CDG Airport & Convention

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+ 23 Services

Hotel Mercure Paris CDG Airport & Convention

Hotel for travellers looking for local and authentic experiences

An unexpected break in the heart of the airport. The entire Mercure Paris CDG Airport & Convention hotel team is here to meet your needs and ensure you have a pleasant and friendly stay with us. Welcome!

Laurent HARTENSTEIN, Hotel Manager

The Mercure Paris CDG Airport & Convention welcomes you in the heart of the airport. This friendly hotel is ideal for business or leisure stays. Enjoy a stunning view of the runways from your room or meeting room, with facilities to guarantee a pleasant stay: free WIFI, swimming pool with terrace, fitness center, games, entertainment, lounge bar. The hotel also offers 1,800 m2 of seminar spaces.

Reach Terminals 1, 2 and 3 and the TGV/RER B train station in 10 minutes with the CDGVAL shuttle service: every 4 minutes, 4am to 1am every day, less than a 5-minute walk from the hotel (Parking PR stop). Fast access by car or public transport to Paris, the Stade de France, the Paris Nord Villepinte exhibition center, Le Bourget, Château de Chantilly, Parc Astérix and even Disneyland Paris. Enjoy shopping and a movie at the Aéroville shopping center, accessible by free shuttle from the hotel.

By car: At the intersection of the A1, A3, A104 and A86, take the A1 toward Lille. Exit at Aéroport CDG toward Roissypôle Ouest. From Terminals 1, 2, 3 and the TGV/RER B station: Take the free CDGVAL (every 4 min, 4am to 1am, 7 days a week) to Parking PR

Hotel extras

Certified ALLSAFE by Bureau Veritas
Right in the heart of the airport
Stunning views of the slopes
Heated indoor pool and fitness room
18 seminar, training and convention meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest
Route de la Commune
Cedex
95713 roissy cdg cedex
france

Tel: +33149192929

Fax: (+33)1/49192900

Check-in from 14h00

Check out up to 12h00

MERCURE PARIS CDG AIRPORT: CDG VAL PARK PR
RER B: RER B CDG AIRPORT 1

By plane
PARIS ORLY At 40km / 24.85 miles
By plane
PARIS ROISSY CDG At 0km / 0 miles
By train
ROISSY At 0.5km / 0.31 miles

GPS:49.00759, 2.54931

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

LESCALE

L'Escale restaurant offers authentic produce cooked with passion by our Chef and team. The menu and daily specials change with the seasons to guarantee you fresh ingredients that will satisfy all your cravings.

Our accommodation(s)

Stay at the Mercure Paris CDG Airport and Convention and benefit from our large bedrooms and suites with upscale bedding and amenities, triple-glazed soundproofing, WiFi, and air con for greater comfort.

Classic Room with 1 double bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Superior Room with 1 double bed

Max. number of persons: 3
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Privilege Room with 1 double bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Superior Room with twin beds

Max. number of persons: 3
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Family Superior Room with 2 double beds

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Bathroom products(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 18
Maximum size: 210 m²
Maximum capacity: 210 people
Maximum banquet capacity: 160 people

Find out more

Good stay… nice rooms

Arben A. Couples - 19/01/2022 Confirmed reviews ALL

Good experience Staff could be more efficient and more friendly to non french speaking customers.

Very mediocre

Peter T. Solo - 16/01/2022 Confirmed reviews ALL

Not a good experience. Ambience was poor. I was staying one night, but there was no proper meal available as the chef was off sick and there was no replacement. The water did not run away properly out of the bathroom sink. The taxi ordered by the hotel to take me to the Terminal was more than twice the price of the taxi which had brought me from the terminal to the hotel.

Dear Monsieur T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Good stay

Yann Solo - 05/01/2022 Confirmed reviews ALL

I think it was my fourth stay ( or maybe third) . Always my first choice while in transit in CDG .

Dear Monsieur A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Well Located with a Friendly Staff

Denise S. Families - 04/01/2022 Confirmed reviews ALL

I really enjoyed my brief stay at this hotel. The staff were very friendly, it was located to get to the airport quickly, and the rooms were clean and nice.

Dear Madame S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Dated and farthest away from the CDGVAL station

Pierre Families - 31/12/2021 Confirmed reviews ALL

From the inside out, the hotel can't hide it's age. Banged up walls, outlets that don't work, bare minimum toiletries in the bathroom. It also suffers from being the farthest away from the CDGVAL station.

low service quality

L. Business - 08/12/2021 Confirmed reviews ALL

desk : you wait to check in and to check out , also employees look at computer without serving you. bar : they ask you to leave. you wait you wait you wait

Dear Sebastien L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Not Accessible!

Jean P. F. Families - 05/12/2021 Confirmed reviews ALL

Your staff had no idea how I could arrive to your hotel by mean of transport from CDG with my personal luggages. I didn't recommend your hotel to my pears who will travel next week.

The worst all accor hotel ever!

wsbarden 01/12/2021 TripAdvisor review

There was absolutely NO Covid protocols adhered to. The front desk clerk was rude. The fish and chip dinner came from the frozen food section at a Carrefour. The bed squeaked when I rolled over. In short, we will not stay at this hotel again.

Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For you infomation we have get the AllSafe Label . It's an Audit by a specialised firm "Veritas", protocols, staff training, setting up physical distances and strengthening food safety are the basis of the ALL SAFE system We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Laurent HARTENSTEIN General Manager

Need to be refurbished immediately.

Michel P. Couples - 26/11/2021 Confirmed reviews ALL

Not clean. Rooms are very old and need desperate refurbishing. Breakfast was not great. Staff is kind. He took over 10 minutes with your oversea booking Center to get a room.

Dear Monsieur P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Extremely disappointing with bed bugs and awful meal thrown in.

David Couples - 13/11/2021 Confirmed reviews ALL

We checked in as two people. Husband and wife. Went to the bar for ‘welcome drink’ , just one person’s drink allowed so ok we paid the extra 9€ for a glass of wine. Rather steep for house wine. Then we ordered the special. Entrecôte steak. This was the worst steak we’ve ever had in France! We could have resoled our shoes it was that tough. Unfortunately it was also the most expensive item on the menu also. It was an awful meal. We did put in a complaint but no one cared so obviously this is the standard of cuisine there. Went back to room for shower. One towel only provided. One bottle of water in the fridge. By this time we were getting fed up with the Mercure. A brand we usually have faith in. Went to bed and we both woke with bites in classic bed bug bite area. Again mentioned it to staff of checking out. Absolutely could not have cared less. More concerned they got their money. Will never stay here again.

Dear Monsieur M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our technical service will control the room 463 ( We have a process in this case). And we will let you what's happen. Regarding your dinner, we will share you comment with our food&beverage manager and our chef. We will credit your ALL Silver card of 1000 points We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Anonymous Solo - 03/11/2021 Confirmed reviews ALL

I sent an email saying that my flight had changed to an earlier time and that I would not need breakfast. However I still got charged for it.

Dear Monsieur V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not totaly meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that keeped the room rate wtih the breakfast included because the room rate of the day without breackfast was expensiver . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Ok stay

Peter Business - 31/10/2021 Confirmed reviews ALL

Great rooms and comfy bed. Breakfast was terrible

Good one night stay

Jojos Business - 30/10/2021 Confirmed reviews ALL

Conveniently located to access CDG airport by foot. Clean comfortable and good staff.

Dear Monsieur S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Agreeable overnight stay

Rwb Couples - 27/10/2021 Confirmed reviews ALL

Stayed at the Mercure for one night, before my flight to JFK. Nice facility. Unfortunately the hotel hosted a convention and their dining hall was reserved for the attendees, which left us with the bar as the only location available for dinner.

An average stay.

John H. Solo - 27/10/2021 Confirmed reviews ALL

This was only one night but while room was OK, clean and comfortable a few things went wrong. I asked the person checking me in for a room with a bath but there was only a shower even though it was an upgrade as I am Platinum member. More importantly the wake up call for 5am early flight never arrived it was lucky I was awake!

Dear Monsieur H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not totally meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will share your comment with our front desk manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Location

Patrick C. Couples - 24/10/2021 Confirmed reviews ALL

Overnight

Terrible Check in

Chris L Couples - 15/01/2020 TripAdvisor review

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Dear Chris L, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will share your comments with our front desk manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric BOUF Géneral manager

Close to the airport

christinep170 Business - 12/01/2020 TripAdvisor review

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

Dear Madame, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Eric BOUF Directeur Général

The staff members were not very pleasant. At times they acted as if they were doing you a favor by taking too you.

dlopes68 Business - 30/10/2019 TripAdvisor review

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We don't have anymore regular shuttle to go to the airport. You have to use the CDGVal it's free mini metro open 7 days/7 from 04:00 to 01h00 every four minutes. You have to walk five minutes from hotel. We have a private shuttle in case of emergency for one of our guest but not with a regular service and on request with the front desk team. Best regards Eric BOUF General

Airport distance misleading

socalsue Family - 04/10/2019 TripAdvisor review

Taxi (8euros) from airport. Airport Hotels Shuttle were not to be found. Walking distance appox 30 to 45 mins. No restaurants or shopping close to hotel . Hotel offered a dinner buffet(33euros) I didn't like the choices offered. There was limited bar food too. (hamburgers etc.) Family Room nice size.AC was not working. Could not be fixed. Breakfast nice Food selection. (included in room price).

Dear Madame, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not totally meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. To come from airport you have to take the CDGVal free automatic metro. This one start at 04:00 am and close 01:00 am 7 days/7 We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Eric BOUF General Manager

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