Sofitel Kia Ora Moorea Beach Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 2,553 reviews

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Sofitel Kia Ora Moorea Beach Resort - Image 1
Sofitel Kia Ora Moorea Beach Resort - Image 2
Sofitel Kia Ora Moorea Beach Resort - Image 3
Sofitel Kia Ora Moorea Beach Resort - Image 4
Moorea, BP 28, 98728 MAHAREPA, French Polynesia

Description

Hotel extras

  • Located on the most beautiful white sand beach in Moorea

  • Easy access, only 5min from Temae airport (MOZ) and Vaiare docks

  • The "K" restaurant, only fine dining restaurant of the island.

  • The Pure restaurant with outdoor terrace dining and dance shows during the week.

  • Best snorkeling of the island in the protected lagoon

Our accommodation(s)

Villa

Family Bungalow, 2 King Size beds, Ocean View

  • 6 pers. max
  • 221 m² / 2378 sq ft
  • Bedding 1 x Single sofa bed(s) and 2 x King size bed(s)
  • Views: Lagoon view

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Hotel location

Sofitel Kia Ora Moorea Beach Resort

Moorea, BP 28
98728 MAHAREPA
French Polynesia

GPS:-17.501289, -149.764378

Telephone
Fax +689 40 55 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,553 reviews

TripAdvisor Rating  4.5/5  4,298 reviews

Certificate of excellence 2024

Anniversary Turns into Nightmare: Disgusting Experience at Sofitel Moorea

TripAdvisor rating 1.0/5

robin f TripAdvisor review

4/19/24 we were booked to stay at the Sofitel in Moorea, French Polynesia. for 3 nights to celebrate our 25 year anniversary. We were early so we waited for our room to be ready. The view was spectacular so we changed clothes & decided to go to the pool while we waited. The front desk gave us a couple towels and we walked down to the pool. The first thing we noticed was many pool tiles were missing and the pool was in disrepair. But the view was so nice we overlooked it. Went for lunch at the bar. The waitress was nice but the food wasn’t very good but again we chalked it up to personal preference. Then things went downhill. We we continued to wait we went into the lobby restrooms they were horribly old and awful where people had went to the restroom in the floor and no one cleaned up. We had booked one of the nicest overwater bungalows. Then we got our room and it looked 50+ years old. Scratched up everywhere and things broken, stains on the furniture. Just looked awful. Certainly NOTHING like what had been advertised. Clearly the ratings on the internet must be censored/old. We were so upset and disappointed. Then things got worse, I went to turn down the bed and found a big yellow spot on the sheets like someone had urinated on them. We didn’t eat all night because we were so upset. We went down to the person in charge, Kanita, and told her what we found. She helped us and switched us to another room + had cleaning check bedsheets. The room was still old and smelled of urine as well but better than the other one. Our Anniversary was ruined. We didn’t know what to do but were stuck at that point. 1st thing next morning we talked to Kanita again and our travel company. Kanita was the one bright spot in the situation. She was very helpful and talked to her manager and agreed to not charge us for the following 2 nights so we could move to another hotel. However, we should never have been charged for the first night either. It was expensive to get to Moorea, then to experience this was terribly disheartening. We were going to switch to another hotel but were told that the Hilton and the Manava. we the next best but not as good as the Sofitel. The food was really bad at both. This was Sofitel who told us this. With no good hotel or food we decided to move directly to the second part of our trip in Bora Bora. We spent all day rebooking and switching our entire itinerary including moving flights. Sofitel should be ashamed of themselves. To allow a hotel to be in such disrepair! We travel often and we will never, never stay at another ACCOR (Owns Sofitel) again. We will stay at a Brand we can trust! I reached out to ACCOR to tell them what had happened and they just pushed me back to the local management which didn't respond. Their Leadership needs to inspect and oversee their hotels. They should be responsible for what is connected to their brand. More than $1K USD a night, bad food, broken, old, dirty accommodations. Our time is worth more than that! What a miserable experience! Moorea is a beautiful island with wonderful people but I hope this review helps others to know before they are mislead by dated travel pictures and reviews.

Honeymoon at Sofitel!!

TripAdvisor rating 5.0/5

Samantha R TripAdvisor review

Our honeymoon was beyond perfect at the Sofitel. We loved waking up on or next to the crystal clear water. The buffet breakfast is beyond delicious and the omlette chef Heinz has awesome energy. Our rooms had very comfortable beds and pillows and a lot of space to relax and have our bags in. We loved the balconies and privacy to suntan or read in the sun. A must visit 💕

Dear samantharU1195NF, First of all, congratulations for your wedding ! We thank you for your very nice message after your stay at the Sofitel Kia Ora Moorea Beach Resort. We are deligthed that you appreciate our service and our bungalows. We will share with our staff your compliments. We will be pleased to welcome you again in our little corner of paradise. With warm regards,

Not worth the expense

TripAdvisor rating 2.0/5

elainerT1913YC Couples - TripAdvisor review

Beautiful location, but that’s it. We had a bungalow over the water which had great snorkeling from our own private deck. Everything was too expensive (room, food, drinks) and low quality. Entire resort needs renovation. Food was terrible.

Dear elainerT1913YC, We read with great interest your review after your stay at the Sofitel Kia Ora Moorea Beach Resort. Please be assured that we are taking the necessary steps for the renovation of our hotel. We will share your feedback with the Chef. We hope you will keep confidence in our brand and will be with us again for a future stay. With kind regards,

Surreal

Customer review rating 5.0/5

Mike A. C. Couples - Confirmed reviews ALL

Absolutely loved our stay at the Sofitel. It is a beautiful resort with a surreal view and grounds. The staff are absolute gems - so friendly and nice. We hope to come back soon.

Dear Mike and C., We very much appreciate your comments regarding your stay at the Sofitel Kia Ora Moorea Beach Resort. It is always a pleasure to receive positive feedback. We will share your compliments with our team. Your satisfaction is the best reward for them. We hope to welcome you again in our paradise. With best regards, The Management Sofitel Kia Ora Moorea Beach Resort

Customer review rating 5.0/5

Marlene F. Friends - Confirmed reviews ALL

3 night stay. Absolutely lovely!

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel Kia Ora Moorea Beach Resort. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience. We hope to welcome you again in our paradise. With warm regards, The Management Sofitel Kia Ora Moorea Beach Resort

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Other web-users rate our hotel

  • 622 reviews 9/10 Location
  • 1,062 reviews 7.9/10 Room
  • 1,425 reviews 8/10 Service
  • 22 reviews 7.9/10 WiFi
  • 290 reviews 8.6/10 Breakfast
  • 232 reviews 6/10 Cleanliness
  • 76 reviews 5.2/10 Pool
  • 66 reviews 7/10 Wellness Area

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See the hotel
All our hotels in Maharepa

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.