Sofitel Moorea Ia Ora Beach Resort Hotel 5 stars

Amazing facility! Garden bungalow was absolutely stunning. Had such a delightful time and enjoyed every aspect of this experience.

The staff is amazing, the over water room was amazing. But we felt compelled to eat our meals at the hotel, and meals were just incredibly expensive. It would be nice if the hotel offered shuttle service some places

A lot carts on the docks - occasionally blocking access. EVERY employee polite and engaging. Awesome training. Maintenance is needed but looked like it was going on. Our refrigerator did not work well - was reported and looked at but no change. Krestaurant OUTSTANDING. All other food - great.

It was beyond our expectations! Wonderful experience.

I’m not familiar with writing negative reviews, but the word “no” was the only word we heard during our stay at the Sofitel Moorea. I had called before I arrived to ask for a late checkout on our departure date. I was more than willing to pay for the extra hours as our goal was to prolong our last day on your beautiful island. At checkout, I was asked to inquire the next day. The next day, the answer was postponed until the following day. When we inquired the next day, we were once again put off. Finally, the night before our departure, we were turned down flat. Next, we inquired about renting a car. The concierge insisted that Avis was not open on Sunday. As preferred Avis customers (Chairman Club), we knew that Avis would honor our request and that their website claimed they were open. After much deliberation, the concierge finally called and scowled when the Avis agent agreed to honor our request. The rest of our stay was met with mediocre service and a general lack of respect. When we ordered a beer and a glass of wine, the waiter forgot and was upset when we asked again. Can we have coffee delivered to our room? Why would we need a pot when we could make it ourselves. Is the staff unhappy? Are they overworked? Under appreciated? Perhaps that’s the reason for the terrible service. We are well traveled, smile often, tip generously and are unaccustomed to being treated so poorly. If you’d like to correspond directly, I can be reached at ji…

Wow!!! Our over the water bungalow was so beautiful!! The staff was very friendly and accommodating in every way. 5 plus stars

Amazing experience from booking to responding to facility questions with concierge. Entire staff from reception to arranging late checkout, dining staff, etc. We felt Tahitian hospitality at its ultimate finest. Overwater bungalow full of lifetime memories.

I stayed for 5 nights in a luxury overwater bungalow. The property was located on a gorgeous lagoon and the Bungalow itself was beautiful and spacious. The room wasn't as private as we as hoped, given that there was an assembly platform that was located directly in front of our back deck so people would meander there throughout the day. The food was also ridiculously overpriced and some of it wasn't good and with bad service. The food alone will guarantee that I will not make a return trip back to this resort, but that's too bad given the rest of the experience was so lovely.

My husband and I had a wonderful experience at the Sofitel Moorea. We went to celebrate my birthday. We had a beach front bungalow. It was well maintained, the house keeping crew was good, and the restaurant and bar staff was super nice. The Sunday evening French Polynesia show and dinner was perfect. The snorkeling out front was quite good, but we were unable to go on anything else. The only complaint was that the concierge was incredibly limited. We tried booking any snorkeling trip, but due to it being the off season they were unable to fill it. They had no other options to call any other company on the island that might be able to bring us. We ended up only snorkeling off the beach which wasn't nearly as good. Overall, if we went back to French Polynesia we might try one of the other resorts on Moorea instead or try this one again.

Overall we had a great stay. The bungalows are spacious, comfortable and clean with enough space around each one to provide privacy. The grounds are well maintained and the lagoon area is fantastic; a highlight was our daily snorkel to see the tropical fish. All the staff were professional while still warmly friendly, and made us feel welcome and well looked after. There was plenty of variety on the menu, and overall the food was good.

The staff when we checked in were very welcoming and helpful. When we had to check out at 11:00 and went to the front desk to tell them we had vacated our overwater bungalow, a young man...so sorry I don’t have his name...offered us a room that we could go to and change and shower before we left. That was so welcomed and appreciated! Have to say, we weren’t offered that by anyone else and when we went to get the room after lunch, the woman at the fervent desk seemed bothered and kept stressing the other staff member was “in training” that was awkward, almost as if he was wrong in doing that. Well, it was just what you should do if you can. Our friends were in a beach front and they were offered a room the night before, perhaps you need to have a set policy. But, again, it was VERY much appreciated, and something we will remember.

The Sofitel was a great experience. They have an amazing location, awesome personnel, great service and great food. Our stay with them was top notch. From the time we were picked up, check-in, rooms, food, and service. We would highly recommend Sofitel for an experience of a lifetime and a place to really get spoiled.

We stayed 6 nights in the over water bungalow in Tahiti. The bungalow was absolutely beautiful. Very clean, exceptional service, excellent staff. Then we stayed 8 nights in a superior ocean view bungalow on the beach in Moorea. Again, very beautiful, very clean, exceptional service and excellent staff. I would highly recommend this resort on both islands. It was the most amazing holiday experience I have ever had. From the time we checked in till the moment we checked out, we were looked after very well, the staff were very welcoming and very friendly. The beach at both resorts was amazing. Both were also kept very clean. It's a vacation that I will never forget. Thank you for looking after us while we were visiting your beautiful islands.

Loved the over the water bungalow. Great value! Staff was all very friendly and helpful. Beds and pillows were very comfortable Disappointed there was no clear kayaks. Also did not feel things going on at the resort were not very well communicated.

Everything was good, would definitely recommend this resort. Staff was helpful and friendly. Our over the water bungalow was very nice. Only disappointment was website says they have glass kayaks and they did not and was told haven't had them in couple years.