Sofitel Quiberon Thalassa sea & spa Hotel 5 stars

very relaxing stay in a friendly and comfortable location

Our stay was perfect. The staff is perfect, welcoming, professional, helpful. The view is great. The spa is well organised despite the current conditions. The food is really good. We spent a very relaxing stay.

Our bedroom was a 2 stars hotel experience bedroom, extremely tired and not particularly clean. We took some pictures of the bedroom and show them to the reception when we checked out.

in spite of the changes due to the COVID all the staff did his best and we appreciated

We appreciated the very nice location, the calm, and the attention to covid protection. Just a little disappointed by the size of the room, especially the bathroom

Great experience at the hotel across the board - extremely pleasant staff (Edouard and Marine in the restaurant are golden!). Staying more than 100 nights a year in different hotels, I was more than positively surprised about the attitude and commitment of the entire team and the great standard of the hotel.

Service especially from any front desk agent was one of the worse ever experienced in a hotel part of Accor, Hilton, Marriott, IHG I have stayed at. From rude to non professional. Elite membership recognition is non existent. Pros: - the hotel took care about the Covid restrictions, especially for the common areas. - the pools and parcours marin are fantastic as well as the view over the beach from there. - Met some friendly and polite staff from the housekeeping, minibar departments, as well as at the bar of the hotel. - Food Quality at the restaurant, fairly friendly staff even though their service standards are comparable with the ones of Ibis, at best. Cons: - Inacceptable service from the front desk - No elite recognition (apart from a complimentary drink) - Extremely tiny room, dated, no coffee machine in the classic rooms (for a regular price of 250-350€ a night, it is yet to see elsewhere). - No weights in the fitness, the very first time I ever see that. It is not due to Covid regulations, as in other hotels the staff is usually making sure weights are also safe to use. The hotel does not justify a price of even 200€ a night despite the convenient location and the great pools. Suite au service inacceptable délivré par votre réception, je souhaiterai être recontacté par le directeur de l'hébergement.

The service offered was nice and the location of the hotel is superb. This night was supposed to be a treat for my wife and I but we feel that we were not provided with the Sofitel experience; more a nice Ibis one or Novotel at best. I feel that your building needs some strong refurbishment so that the experience you deliver matches the expectations we have from the Sofitel brand. Our bathroom was probably installed more than 15 years ago and so were the main furniture of our room. The pool area was not much better. Your colleagues were nice but the place need investments.

Many covid mesures need to be improved. In particular in the restaurant where we never got what we had ordered. Dinner at the restaurant was both pricey and underwhelming. Now, the good side: the view is splendid and the spa lovely. The area is quite nice. The personnel is very nice. A good experience overall.

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Rooms are pretty small. Staff - not all of them - are close to being rude and unprofessional. Diet dinners are so so.

Duo weekend We enjoyed the spa and the outdoors as Well as the comfort of the room

Needed a break and didn't want the hassle of traveling.

It started out very well, we arrived on Thursday 6 February for a week of Thalasso. On Saturday 8 February my friend and I had very different breakfasts in the morning, and the only thing we ate that was the same was a piece of soft cheese - it was either brie, or camembert or chevre. By noon, at the market, I got very sick and was lucky to find a public toilet. On returning to the hotel, my system was upset, I was very dizzy, and I threw up violently several times. I missed two days of Thalasso and could not eat for the rest of our stay. The concierge on duty that Saturday was the only person who seemed to understand that we were very ill, and he was helpful and concerned. A lady called me from the restaurant (I think) and denied that there was anything wrong with the cheese, that it must be a gastro, or the seafood we ate three days ago! She said she would call me back, she did not, no one did. We ordered bouillon from room service, and realized that we had paid a lot of money to get food poisoning at a 5 star hotel. Our holiday was ruined. On Monday the doctor of the hotel met us in the hallway and said it could not be food poisoning, it must be gastro. I told her that I worked at the World Health Organization and that I knew the difference between a gastro and an intoxication from food. She was not even there when we got sick, and did not even examine us when she came back to work on Monday. The Wednesday before leaving a lady called Collette finally came to see us - not very helpful - and advised us to eat at the dietetique restaurant and showed us some rooms in that other hotel. The head of the hotel did not even see us, or apologize or ask how we were. This was amazing that he does not care that his hotel could be closed by the health authorities, or that we could so easily start making noise on social media. I came back to Geneva on the 13th and still cannot eat. I will get a report from my doctor, and I am writing to Mr Sébastien Bazin in Paris and as many directors whose emails I can find. The people in the stores in Quiberon told us that Quiberon Sofitel is the only Thalasso hotel with no Michelin stars. Your Direction needs to learn how to deal with real complaints from clients. The lack of care was stunning. The Thalasso people were very good, and did not make me pay for the two days of therapy that I missed - I was given a credit. The hotel could have made a gesture and at least reimbursed the time that we were sick - but nothing was given - they really did not care.

Restaurant la Presqu'ile: too much light and not convenient music at dinner. Service and food quality = top