Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.4/5 1,776 reviews

36, boulevard Charles Livon, 13007 MARSEILLE, France

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Sublime and sunny view

  • Refined and gourmet cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • A buffet breakfast for a gentle awakening

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone +33 4 91 15 59 00

Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,776 reviews

TripAdvisor Rating  4.5/5  3,247 reviews

Close to harbour and convenient

Customer review rating 2.5/5

Maureen O. Couples - Confirmed reviews ALL

Dissatisfied with the trucks arriving every morning between 6:30-7:00am emptying the rubbish. Was not able to sleep late because of this. I paid for a late check-out till 5:00pm. At 1:00pm, while out enjoying our day, the hotel called stating they were waiting for us to check out. On the phone I confirmed we paid for a late check out, when we got to the hotel, the room key no longer worked. Then, when we got the final bill we were charged twice for the late check out.

Customer review rating 3.0/5

Carrie B. Couples - Confirmed reviews ALL

The people working at the hotel were super lovely and helpful. The room was very shabby and the bed was old and uncomfortable, both my husband and I felt like the mattress was at an angle and throwing us toward the floor, while there was a hump in the middle of the bed.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like yours that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Emeline Roudier Directrice Qualité & Expérience Client Quality & Guest Experience Director

Perfect location, amazing views and great staff!

Customer review rating 4.5/5

Priya C. Couples - Confirmed reviews ALL

Was our first visit to Marseille and we could not have chosen a better location. The people at the hotel were extremely friendly and helpful. Rooms were lovely sized with good amenities, clean and a turn down service too! Highly recommend and hope to go back again!

Dear Priya C., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Quality & Guest Experience Director

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I waited too long for my room to be ready

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Quality & Guest Experience Director

good stay

Customer review rating 4.0/5

A. Couples - Confirmed reviews ALL

The personnel is very friendly , special thanks for the concierge Christian Excellent Breakfast with very good service Room is fine we would expect a better room from a Gold card member ( view was

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Other web-users rate our hotel

  • 444 reviews 9.1/10 Location
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  • 7 reviews 6.7/10 WiFi
  • 298 reviews 7.1/10 Food
  • 275 reviews 6.7/10 Vibe
  • 242 reviews 9/10 Breakfast
  • 153 reviews 5.3/10 Wellness Area

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