Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 2,070 reviews

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Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,070 reviews

TripAdvisor Rating  4.5/5  3,288 reviews

Dissatisfied

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Airco was blowing hotter air than already hot room Opening windows was not an option due to the roadworks continuing during the night Hotel could not be reached by taxi Ridiculous to have to pay €290 for this

good location, overall satisfied

Customer review rating 3.5/5

Lionel S. Business - Confirmed reviews ALL

Service may be a little below the standards that i am used to wiht other Sofitel hotel i have stayed at. couple example: - the house keeping service would not take the laundry even though i filled up the form and left the laundry bags in evidence on the bed or - the day i had to leave early (6 am) i asked for room service for something to eat, and was explained that it was not available coz the buttler was moving cars (?) but overall the staff is nice and trying.... very likely that i will renew our corporate deal with my firm

Great experience

Customer review rating 5.0/5

P C. Business - Confirmed reviews ALL

Well located , very nice premises and staff was very kind

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

very well located. great view

Customer review rating 4.5/5

Laurence R. Business - Confirmed reviews ALL

excellent service. dinner was amazing morning buffet so-so

Amazing stay

Customer review rating 5.0/5

Tracy W. F. A. Solo - Confirmed reviews ALL

I arrived for a 4 day stay. My luggage never arrived on my flight. The concierges were amazing in finally getting it back for me after 4 longs days. Checkin staff amazing as I had to extend my stay by 2 days. Charlotte and her team for breakfast were fabulous. Derek in the bar downstairs also fantastic. Housekeeping also amazing. All in all a wonderful experience.

Dear Mrs W., Thank you for taking the time to share your amazing stay experience at Sofitel Marseille Vieux-Port. We are delighted to read that you had a wonderful experience during your stay with us. We apologize for the inconvenience caused by the delayed arrival of your luggage, but we are glad to know that our concierge team was able to assist you in retrieving it after 4 long days. We will make sure to pass on your kind words to Charlotte and her team for their fabulous service during breakfast. And be sure Derek will be thrilled to hear that you found his service fantastic. Thank you for also mentioning our amazing housekeeping team. We appreciate your kind words and will share your feedback with them. We hope to have the pleasure of welcoming you back to Sofitel Marseille Vieux-Port in the future. Warm regards, Emeline Roudier Quality & Guest Experience Director Sofitel Marseille Vieux Port

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Other web-users rate our hotel

  • 493 reviews 9.1/10 Location
  • 1,034 reviews 7.7/10 Room
  • 1,147 reviews 9/10 Service
  • 8 reviews 5.6/10 WiFi
  • 278 reviews 8.8/10 Breakfast
  • 219 reviews 6.5/10 Amenities
  • 170 reviews 6.3/10 Wellness Area
  • 145 reviews 5.9/10 Cleanliness

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