Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.4/5 1,885 reviews

36, boulevard Charles Livon, 13007 MARSEILLE, France

Hotel extras

  • Certified ALLSAFE

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • A buffet breakfast for a gentle awakening

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,885 reviews

TripAdvisor Rating  4.5/5  3,256 reviews

French Luxe with a View

TripAdvisor rating 5.0/5

BabyBoomerCouple TripAdvisor review

We spent a wonderful two nights at Sofitel following a long trip. As others have noted their views of Marseilles are superb! Our spacious harbor view room was restful, quiet and very clean. The bathroom and shower were magnificent with Balmain toiletries and separate toilet area. We were tired the first night so ate dinner in the hotel's Carré Bistromanie. (Tip: Reserve ahead as they can get busy). The daily special, chicken with mushrooms, was the best chicken I've ever eaten over many years - yum! We don't speak French but Sofitel personnel were very polite to and we communicated well. We loved our stay and would not hesitate to return if we're in the area. Thank you.

Nice and relaxing stay

Customer review rating 4.0/5

Anne Families - Confirmed reviews ALL

Nice and very well located hotel. The spa area is great and I appreciate the good booking organisation to avoid customer frustration. It's only a pity the bar area on the top floor is so small and only open from 5PM on. We never had a chance to take a drink there as the bar was always full. As it rained from time to time but it wasn't cold outside, it would have been nice to open the terras and ensure tables & chairs are protected by watertight sunshade (like the ones the restaurants use).

Highly recommend, excellent hotel

Customer review rating 5.0/5

Pinar Couples - Confirmed reviews ALL

We stayed for 2 nights in Marseille at the Sofitel and had a wonderful experience. They were able to upgrade our room to a port facing room which was just an incredible view. Rooftop bar has amazing drinks, view, and service. All the staff was so nice to us the whole stay and went above and beyond. Would recommend this hotel to everyone.

Dear Pinar A., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Quality & Guest Experience Director

Great view from outside bar.

TripAdvisor rating 5.0/5

ch1225 TripAdvisor review

Although we, unfortunately, didn't stay at this hotel, our first night in Marseilles we had wine and a "planche mixte" at the outside bar area. The service was very good (they even have blankets for cold nights), the wine and food was good too but the view was excellent! One of the places we would go back to.

Dear ch1225, It is such a pleasure to receive your message : Thank you for taking the time to tell us more about your experience at Sofitel Marseille Vieux Port ! It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Emeline Roudier Quality & Guest Experience Director

Not happy

Customer review rating 2.0/5

Mark R. Families - Confirmed reviews ALL

Air condoning was not working due to maintenance but we were not told before check in. Check in staff asked if we wanted a better room for up charge and do not mention a.c out of order then put us in a back room which was hot and smelly. When complained they moved us to ocean side room where we could open window for a breeze. What kind of hotel does not do that right away as they have no a.c to start with

Dear mark r., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; So please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Quality & Guest Experience Director

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Other web-users rate our hotel

  • 481 reviews 9.2/10 Location
  • 1,026 reviews 7.6/10 Room
  • 1,085 reviews 8.9/10 Service
  • 7 reviews 7.7/10 WiFi
  • 321 reviews 7.3/10 Food
  • 254 reviews 8.9/10 Breakfast
  • 162 reviews 5.9/10 Wellness Area
  • 131 reviews 5.5/10 Cleanliness

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