ibis Styles Linz 3 stars

Customer review rating (ALL Rating) 3.9/5 765 reviews

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Wankmüllerhofstr 37, 4020 LINZ, Austria

Description

Hotel extras

  • Family-friendly and very easy

  • Relaxation and sports right outside the door

  • Culinary experiences for the senses

  • Ideal location and perfectly connected

  • Ideal for Business & Seminars

Our accommodation(s)

Hotel location

ibis Styles Linz

Wankmüllerhofstr 37
4020 LINZ
Austria

GPS:48.281067, 14.304692

Telephone
Fax +43 732 349335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

5 SENSES

The modern restaurant offers a selection of regional and international specialties, prepared from seasonal, high-quality, fresh ingredients. We also serve snacks and nibbles on weekends and public holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  765 reviews

Customer review rating 2.5/5

Daria M. Business - Confirmed reviews ALL

I choose the hotel because it is near Siemens, but I would not come again. The check in process was extremely bad: at 6pm it took us 45 minutes to get the room we already booked. There was only one staff member processing the guests and it took her very long. Usually there is no need of paperwork if the hotel has the booking, but we had to fill out a paper form and sign. We paid by credit card and we could not get the invoice because she said to come later she will do when she has more time. Not really in a friendly way, very strange. Since the hotel is not a budget option, I would expect a better condition of the lobby and common areas. The room inside was fine, but the way to the room is like being in an abandoned motel.

Dear Guest, Thank you for your feedback. We always take time for each of our gusts, as every guest is very important to us, therefore, the check-in may have taken a little longer.We are very sorry to hear that you experienced our staff as unfriendly. This is certainly not the level of service we aim to provide, and we take your comment seriously. We will review the situation internally to ensure continuous improvement. As a gesture of goodwill, we would be happy to offer you a small compensation on your next stay. We hope to welcome you again and provide you with a much better experience. With kind regards Ibis Styles Team

Customer review rating 1.5/5

Leonie V. D. S. Couples - Confirmed reviews ALL

I book with Accor quite often and have stayed at this Ibis 2 years ago as well, but the experience this time was not to the same standard. We booked a refurbished room and while it was ok, it was also very overpriced in my opinion, as it is clearly all IKEA furniture, quite noisy, and not super central, while parking does need to be paid for. The bed itself is good and comfortable and the renovated bathroom is signficantly better than the "older" one, but still not worth this amount. This wasn't where the negative experience came from though. While all minor things, the below did add to a negative overall experience. When checking in, we were greated with "Name?" and the friendliness didn't get much better after. The room itself didn't seem very clean, with stained water cups, and toothpaste splashes still on the mirror. We booked for two and while getting ready for bed, we realized there was no second blanket or towels for 2 people. When dressing up again and going back to reception we got handed a second blanket and towels by a very annoyed receptionist without any apology or other word, saying they are only trying to be an eco-friendly hotel (which I don't get when we book for 2 and have only 1 towel and blanket). On the second day, we wanted to use our Welcome drink from the Membership App and just heard this wasn't possible, because there was no one staffing the bar at that moment (8pm) while it should have been open as far as we were aware. While this can happen and is not an issue at all, there was no apology or solution offered, we were just sent away and asked to come back the next morning (which is not very "Welcoming" for an offered "Welcome drink"). The second day, the second set of towels were missing from our room again. Overall, and while knowing very well to expect a different level comparing from an Ibis compared to e.g. a Mövenpick, this was really not the level of service I'm used to with Accor in general (Ibis included). A lot of these minor things would've been fine if only the staff working at that moment was a bit more friendly and helpful.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet the high standards we aspire to at ibis Styles Linz, particularly in comparison to your previous visits. I appreciate your comments regarding the cleanliness of your room and the service you received at check-in. It is concerning to hear about the issues with the water cups and the mirror, as well as the lack of adequate amenities for two guests. We understand how important these details are for a pleasant stay. Furthermore, I acknowledge your disappointment regarding the availability of the Welcome drink and the absence of staff at the bar. We strive to ensure that all guests feel welcomed and valued, and I apologize that this was not reflected during your visit. Your insights are invaluable, and I assure you that they will be shared with our team for review. Thank you for your understanding, and we hope to have the opportunity to provide you with a more positive experience in the future. Best regards, Alejandro Boucabeille Acting General Manager ibis Styles Linz

Customer review rating 5.0/5

Dmitry K. Business - Confirmed reviews ALL

I would like to thank the nightshift receptionist Angelina who helped us with the very late check-in in the night,when another hotel in Linz let us down and cancelled our reservation at night. Please,forward her our best regards.

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and staff, particularly Alina, met your expectations. We take pride in our team's dedication to guest service and will certainly share your appreciation with her. Best regards, Alejandro Boucabeille Acting General Manager ibis Styles Linz

Customer review rating 5.0/5

Gertrude S. Business - Confirmed reviews ALL

I felt very welcomed in the hotel, the food was great, the staff was very caring and also the rooms were clean and it looked like it was just renovated. I will come back again!

Customer review rating 5.0/5

Adrian W. Families - Confirmed reviews ALL

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Other web-users rate our hotel

  • 207 reviews 8.6/10 Location
  • 532 reviews 5.2/10 Room
  • 428 reviews 7.8/10 Service
  • 10 reviews 6.8/10 WiFi
  • 238 reviews 9/10 Breakfast
  • 226 reviews 4.4/10 Comfort
  • 203 reviews 6/10 Cleanliness
  • 101 reviews 3.9/10 Amenities

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