Novotel Budapest City & Budapest Congress Center

Novotel Budapest City & Budapest Congress Center 4 stars

Customer review rating (ALL Rating) 4.4/5 310 reviews

ALLSAFE approved hotel

Novotel Budapest City & Budapest Congress Center
See on a map

Description

Hotel extras

  • Easy access to public transportation

  • Free WiFi, work space, 26-inch LCD TV

  • Family rooms

  • Relaxed all-day international dining

  • Wide choice of flexible event spaces

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Budapest City & Budapest Congress Center

Alkotas utca 63-67, NTAK: SZ19000377, szálloda
1123 BUDAPEST
Hungary

Fax: +36 1 466 5636

  • BUDAPEST:  8E,110,112 ALKOTAS STREET

  • MOSZKVA TER:  61,17 CSÖRSZ UTCA

  • By car

    M1 At 6km / 3.75 miles

  • By car

    M3 At 12km / 7.5 miles

  • By car

    M7 At 6km / 3.75 miles

  • By train

    DELI PU At 2km / 1.25 miles

  • By train

    NYUGATI PU At 8km / 5 miles

GPS:47.488441, 19.023734

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO2

In our new offer every guest can find a course that fits their taste. La Plancha means high quality, freshness and delight. Balanced choice. Contemporary cuisine. Selection of daily specials, children menu offered as well.

Our guest reviews for
Novotel Budapest City & Budapest Congress Center

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  310 reviews

TripAdvisor Rating  4.0/5  1,093 reviews

Total crap

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Unpleasant.

Dear Anders R., Thank you for taking the time to tell us about your experience at Novotel Budapest City & Budapest Congress Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In order to do so and go into details I would highly appreciate if you could help me by explaining what happened exactly during your stay that caused disappointment and where do we need to improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you in advance for contacting me via the following e-mail address: h0… Sincerely, Gabor Neuwirth Front Office Manager Novotel Budapest City

Met my needs

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Helpful staff - gym was a little disappointing and not well advertised

Dear Fiona, Thank you for taking time to fill out our satisfaction survey! I'm glad to see that you've found our Team helpful! However you've mentioned that you were disappointed by our gym and thought it is not well advertised. Would you mind helping me by going a bit more into details? I would highly appreciate it as i would know where we need to improve! Thank you in advance! We looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

Good Location

Customer review rating 4.5/5

Sai Families - Confirmed reviews ALL

Had a pleasant stay

Nice stay

Customer review rating 4.5/5

Cătălin M. Families - Confirmed reviews ALL

Very good. Excelent breakfast.

good stay

Customer review rating 4.5/5

Zoltan Families - Confirmed reviews ALL

very good and everything as expected

Kedves Zoltán! Nagy örömmel olvastam, hogy pozitív élményekkel gazdagodott nálunk. Köszönjük, hogy megosztotta velünk tapasztalatát, és bízunk abban, hogy a következő alkalommal is hasonlóan jól fogja érezni magát szállodánkban. Tisztelettel, Neuwirth Gábor Front Office Manager Novotel Budapest City

Good stay

Customer review rating 4.5/5

Roxana C. Families - Confirmed reviews ALL

Many facilities, pool, bowling, very good breakfast,clean room

Dear Roxana, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

Poor service and room standard

Customer review rating 1.5/5

Michal Business - Confirmed reviews ALL

Room standard was far from what I've experienced during my other stays in Novotel Group Hotels. During my whole stay I had this strong feeling that noone is realy taking care of a place. Moreover absurd rules between hotel and congress center which I assume is in the "same hands" was ridiculous. The only person from the staff that rised "my satisfaction" level was a realy nice lady making omletes. She was smiling and you had this feeling that she wants to do something good for you.

Dear Michal K., Thank you for taking the time to tell us about your experience at the Novotel Budapest City & Budapest Congress Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabor Neuwirth Front Office Manager Novotel Budapest City

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Everything was fine, the room is great, the only problem is that I noticed two towels that were dirty, so of course I doubted the hygiene. The hotel employees were very kind. The food is also great.

Dear Katarina O., Thank you for taking the time to tell us about your experience at the Novotel Budapest City & Budapest Congress Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabor Neuwirth Front Office Manager Novotel Budapest CIty

Great staff terrible rules

Customer review rating 3.5/5

Andy Business - Confirmed reviews ALL

The hotel still has the absurd requirements of wearing a mask while it has been proved scientifically that there are no health benefits of protecting against Covid and indeed they are detrimental. States /countries with no mask mandates have fared much better. Drop off the absurd rule of wearing masks, listen to the science

Well located, excellent breakfast with exception of the coffee machine

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

All hotels I stayed at in Hungary had automatic coffee machines which took forever for a tiny cup of coffee. I would have appreciated my stay and functioned better if I could have had two good sized cups of black coffee for those who are not interested in cappacino, expresso etc. .

Good stay

Customer review rating 3.5/5

Eric V. Business - Confirmed reviews ALL

Pleasant hotel, a bit far from city centre

Dear Eric, I'm glad to see that you've gathered positive experience at our hotel. Thank you for sharing it with us, we are looking forward to welcoming you back in the near future! Best regards, Neuwirth Gábor Front Office Manager Novotel Budapest City

I hope I never again have to stay in this hotel

Customer review rating 1.0/5

Milica Friends - Confirmed reviews ALL

Hotel has a good location, and that is pretty much only good thing. For the 3 nights and 4 days that we spent in this hotel, not once housekeeping service came to clean the room, or change the towels. The toilet and the bathroom are separated from each other, and both toilet and the bathroom have the doors that don't close very well, so the guests do not have any privacy. It is absolutely unacceptable for four star hotel not to provide any privacy for the guests. The breakfast was very poor.

Dear Milica M., Thank you for taking the time to tell us about your experience at the Novotel Budapest City & Budapest Congress Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabor Neuwirth Front Office Manager

Overall nice

Customer review rating 3.5/5

Conference V. Business - Confirmed reviews ALL

Very nice room, clean and spacious. The A/C wasn't working (anywhere on the hotel, I had friends with the same experience) and the room was way too hot to sleep comfortably in. Bar/Lounge had very limited opening hours.

Always a great stay

TripAdvisor rating 5.0/5

stevenrod2015 TripAdvisor review

Never in doubt , top class all round ,from check in to check out ,room spot on, breakfast really good, Best of all Staff fantastic , two minutes from shopping and food courts, transport right outside, dead easy for sight seeing

Same reliable venue

TripAdvisor rating 4.0/5

bogdanpitigoi Business - TripAdvisor review

Using the services of this Novotel for more than 6 years, as being as a convenient distance to the office and, all the time, across the years, one word will match the experience: reliability. You are sure that, no matter what, you will find a good room to sleep, good cleaning, good breakfast, good wifi, good parking, good people and good value for money (maybe because of corporate rates😃) Nothing exceptional, nothing outstanding, but just the good comfort needed to rest after a long trip and start the day with a goof energy! Thanks for all these years!

Central location, good value

TripAdvisor rating 4.0/5

Phoebe P Business - TripAdvisor review

For years now I book this hotel for my stays in Budapest. The employees are friendly and the rooms are clean and quit. Even with Covid 19 this is a good location to stay because the hotel took great efforts to handle this with professional care. I felt save, good taken care of and will stay there again.

Dear Phoebe, I was glad to read that you have enjoyed your stay with us, it is always a pleasure to receive positive feedbacks, thank you for taking time to share your experience! We are looking forward to welcoming you back in the near future! Best regards, Gabor Neuwirth Front Office Manager

A little out of the way

TripAdvisor rating 3.0/5

Jasoncbrown222 Families - TripAdvisor review

Nice pool and bar area however rooms need updating (bathrooms especially) and the hotel is a reasonable distance to the city and requires transport via bus or taxi. There are some shops nearby but not many places to eat. Pool area is good.

Good location and excelent breakfast

TripAdvisor rating 5.0/5

Jurij-Vasiljev Couples - TripAdvisor review

Nice stuff. Nevertheless the ovecrowded hotel everyone was very pleasant. Especially waiters at breackfast place. Good location. Nice view. Perfect room. Small disadvantages - noisy music at near located night club. And when all the 620 tourists came it was not enough hot water. But later it the morning it was ok. Sauna and gym are perfect

Xmas time in Budapest

TripAdvisor rating 5.0/5

GMRausis Couples - TripAdvisor review

The property located in Buda easily reached by all type of public transportation : buses, trams and metro. Very friendly staff in all hotel’s departments . We loved reach breakfast area downstairs and a small bar near the reception . Our room was spacious and cleaned properly every day. We enjoyed the sauna room next to the pool. It was a nice Xmas overall

Good hotel, but not good check- out experience

TripAdvisor rating 3.0/5

threek45 Business - TripAdvisor review

The hotel is good. Very Comfortable bed. The room is clean and ok with the size. The security is good. You need the roomcard to get on the elevator. But the receptionist Katelyn seemed angry when I checked out. It is not suitable for a 4/5 stars hotel's service.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in BUDAPEST