Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 719 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym and Spa with pool view

  • 5 flexible meeting rooms

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  719 reviews

TripAdvisor Rating  3.8/5  2,491 reviews

Customer review rating 0.5/5

Ruchanee V. Solo - Confirmed reviews ALL

I have booked this hotel because of suttle bus and near the airport !! . i arrived at 4 pm , to slow for check in . Lack of information !!! I ask what time of suttle bus and can book for suttle bus , no one tell me for the time and just said about 24 hours . Then I woke up to get the airport asking about the suttle bus . Some of reception say every 30 minutes !!! Should tell when I check in !!!!

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I am sorry to hear that your experience did not meet your expectations, particularly concerning the check-in process and communication regarding the shuttle service. We strive to provide clear information about our amenities and services, including the shuttle bus schedule. It appears that we fell short in this instance, which I understand can be frustrating. Your comments will be shared with our team to ensure better communication in the future. I appreciate your feedback and hope you will consider staying with us again to experience the improvements we aim to implement. Best Regards, Atta El Dessouky General Manager

TERRIBLE … Theft

TripAdvisor rating 1.0/5

O5400MJmarinah TripAdvisor review

Terrible experience, I’ve been visiting this hotel for over 15years now however last time I went to the hotel in September there was an incorrect details fed in the information field however they didnt cancel the booking nor modify it!! They took 350USD worth no service. The so called Manager rejected providing any solution and as well rejected providing an email or confirmation letter as he was very well aware that he wants to keep the booking active. My travel agency spoke to them and they rejected refunding the amount nor modifying the booking under any extra cost !! All Managers contacted were irresponsible and this is clear theft experience.

Dear Valued Guest, Thank you for sharing your concerns regarding your recent experience at Novotel Cairo Airport. It is disheartening to learn that you encountered difficulties with your booking and that our service did not meet your expectations. We take such feedback seriously, especially from a valued guest with whom we have had a long-standing relationship. Regarding the issues you faced, I regret that your reservation could not be modified to your satisfaction. Our policies are in place to ensure fair treatment for all guests; however, I understand that this may not have aligned with your expectations. It is unfortunate that you felt your concerns were not properly addressed during your interactions with our management team. Please be assured that your feedback will be reviewed as we continuously strive to improve our services. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Ruixu W. Friends - Confirmed reviews ALL

I am truly disappointed by the experience at this hotel. The front desk staff showed clear signs of racial discrimination — not only did they allow local guests to cut in line, but when we reported this issue, the room they assigned us was directly next to the housekeeping storage area. Even more shocking, there was a door inside our room that could be opened and led straight into the linen room. This arrangement felt extremely disrespectful and unprofessional. It left us speechless and greatly affected our stay. I sincerely hope the hotel improves its staff training and treats all guests equally and with basic respect.

Dear Valued Guest, I appreciate you taking the time to share your experience with us. I am truly sorry to hear that you felt treated unfairly during your stay. Discrimination of any kind is not in line with our values, and I regret that you perceived any preferential treatment among guests at the front desk. Regarding your room assignment, I understand how unsettling it must have been to find yourself next to the housekeeping storage area. The room placement is typically based on availability, but guest comfort is our priority. Your feedback regarding staff training is invaluable, and we will consider it as we continuously strive to improve our service. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Timo B. Business - Confirmed reviews ALL

The receptionist (male) who had shift was extremely unfriendly, Not willing to explain me things and didnt answer my questions properly.

Dear Valued guest, Thank you for sharing your feedback regarding your experience with our reception staff. We strive to provide excellent customer service, and I regret that this was not your experience. Your comments will be reviewed to ensure our team meets our service standards. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.0/5

Irfan S. Solo - Confirmed reviews ALL

Got complimentary upgrade with a nice view. Smooth check in and check out short and sweet visit. Good breakfast variety

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the convenient location, the complimentary upgrade, and the breakfast variety. We appreciate your feedback and hope to welcome you back in the future. Best Regards, Atta El Dessouky General Manager

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Other web-users rate our hotel

  • 1,235 reviews 9.1/10 Location
  • 2,409 reviews 7.6/10 Room
  • 4,247 reviews 8.8/10 Service
  • 89 reviews 2.8/10 WiFi
  • 2,710 reviews 9.4/10 Food
  • 1,545 reviews 8/10 Cleanliness
  • 651 reviews 8.6/10 Breakfast
  • 491 reviews 5.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.