Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 3.8/5 589 reviews

Best price
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Novotel Cairo Airport - Image 1
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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 5 flexible meeting rooms

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  589 reviews

TripAdvisor Rating  4.0/5  2,448 reviews

Taking us much money as they can from you

Customer review rating 1.0/5

Andrea M. Couples - Confirmed reviews ALL

I booked a room with two bedrooms for a short stay between flights (from 11 am to 7 pm) I booked a room with 2 beds since me and my husband wanted to rest before continuing our trip. Since I am an Accor member, I used some of my points to get a better rate and get a discount of 30 dollars. When checking in, the receptionist told me that I had only booked for 1 person and I had to pay 40 more dollars. On the screen behind him, the rates were displayed, showing that the room cost was for one or two persons the same. When I called attention, he said this was old information (on a screen that can be easily changed!) I ended up paying 120 dollars and 2000 points of my Accor account for a room whose price was less according to the rates displayed on the screen. Very dissatisfying!!!

Dear Andrea M., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Well Located, Good Stay

Customer review rating 4.0/5

Baseer A. M. Families - Confirmed reviews ALL

Room are good for 2 adults, small for a family with kid.

Dear Baseer A. M., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Good stay

Customer review rating 3.5/5

Kofi K. A. Solo - Confirmed reviews ALL

It was a nice experiences and the services were excellent especially the room service officers. However, the internet was so poor. I would advice you work on the internet. Thanks

Dear A. Kofi K., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDessouky General Manager

last experience in Novotel was not good for sorry

Customer review rating 2.0/5

Omar Solo - Confirmed reviews ALL

The suite is old and the cleaning was poor, the foundation is dilapidated, and I need to repeat my request if I need anything There are no tools such as toothbrushes or razors except upon request and you need to double confirm with the staff because they not response from first time Also There is no coffee machine

Dear Omar Mostafa Alsayed A., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Rude receptionists and Terrible Coordinations

TripAdvisor rating 1.0/5

Said J TripAdvisor review

I was on transit in cairo airport. The Egypt air employees gave me a transit voucher to that terrible hotel. It seems that the employees in the transit desk and the hotel never coordinated, so according the hotel employee (I think his name is Amro), they are full and no longer accepting transit passengers, so they just scribbled another hotel name and said I needed to go there. Needless to say they were extremely rude and they could have handled it in a better way. Of course Egypt Air is also to blame. I am never going to use that airline or that hotel.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

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Other web-users rate our hotel

  • 1,187 reviews 8.9/10 Location
  • 2,228 reviews 7/10 Room
  • 5,237 reviews 8.7/10 Service
  • 167 reviews 3/10 WiFi
  • 1,488 reviews 8.8/10 Food
  • 1,057 reviews 6.2/10 Cleanliness
  • 498 reviews 5.3/10 Comfort
  • 433 reviews 7.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.