Mercure Hotel Duesseldorf Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 334 reviews

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Mercure Hotel Duesseldorf Airport - Image 1
Mercure Hotel Duesseldorf Airport - Image 2
Mercure Hotel Duesseldorf Airport - Image 3
Mercure Hotel Duesseldorf Airport - Image 4
Lintorfer Weg 75, 40885 RATINGEN, Germany

Description

ALLSAFE approved hotel

Hotel extras

  • 120 modern rooms

  • Large hotel parking lot

  • Easy access to Düsseldorf and Essen Exhibition Center

  • A52, A524 & A3 towards Cologne, Düsseldorf & Essen - 0.5 km from the hotel

  • Sun terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Hotel Duesseldorf Airport

Lintorfer Weg 75
40885 RATINGEN
Germany

GPS:51.353234, 6.855739

Telephone
Fax +49 2102 187100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

QUECKE

Our contemporary Quecke restaurant serves international specialties. Come and enjoy the cozy atmosphere and relax on the sunny terrace. The restaurant is open for lunch from midday to 2pm and dinner from 6pm to 10:30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  334 reviews

TripAdvisor Rating  3.5/5  817 reviews

The Accor Booking Experience is Miserable and Horrible

TripAdvisor rating 1.0/5

Dennis M TripAdvisor review

When I first booked this hotel, the Accor web portal changed my dates of check-in and check-out by two months earlier. I did not notice this malfunction until I got the email from Accor Group. I immediately had to cancel and Accor stated that I had to pay for the action of their horrible portal. I rebooked for the proper dates and my credit card statement had the two charges. I contacted the card issuer to dispute the initial charge and get a chargeback to Accor Group. Today I received a threatening email from some esel at Accor who was demanding extra fees on top of the initial malfeasance charge. The Mercure Hotel Dusseldorf despite having airport in its name is actually further away from the airport than the other city locations and invoked a 45 euro fare for the taxi in the middle of nowhere. The Hotel claimed to have air conditioned rooms but there was only one room in the entire hotel building that had an air conditioner. It was a hot and humid night in Germany and my wife had to beg for to be switched to the only hotel room with an air conditioner. Only Accor is capable of providing this level of horrific behavior and service. Next time NH will be my choice or anything but Accor Group.

Customer review rating 4.0/5

K J. Families - Confirmed reviews ALL

Clean and comfortable. It is a long way from the airport though

Dear Kathleen, Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel clean and comfortable. Our team, including Angela Neumeier, strives to provide excellent service to all our guests, and we appreciate your recognition of her efforts. However, we apologize for any inconvenience you may have experienced. We will take your feedback into consideration and look into the possibility of steam cleaning the carpets. We also understand that our location may not be as close to the airport as you would have preferred, but we hope that our quiet surroundings and easy access to the motorway made up for it. As for the internet connection, we are continuously working on improving our services and will take your feedback into account. We hope to welcome you back in the future. All the best, Your Team from Mercure Hotel Düsseldorf Airport

Dishonest hotel.

TripAdvisor rating 1.0/5

mark n TripAdvisor review

This Hotel is fundamentally dishonest. It is miles from the Airport, or at least near an airport in another town than Dusseldorf. It is also no where near Duseldorf. The management should be arrested. It is a disgusting sham and Mercure should be ashamed of operating in a totally immoral, dishonest and bottom sucking scam.

Dear Guest, Thank you for taking the time to share your feedback. Regarding your feedback about the distance to the airport, we have given the Information on our homepage as well as on tripadvisor that we are 10 km away. Therefore, we have not been dishonest. Sincerely, Angela Front Office Manager

Location is remote

Customer review rating 2.0/5

Bhaumik M. Business - Confirmed reviews ALL

You shouldn’t advertise it as Mercure Düsseldorf airport. It is far away from airport or for that matter any city activities. Will not be recommending this to anybody! Breakfast is a joke. Same things repeatedly for four days we weee there. Not a single change. Only vegetarian options were fruits, bread and coffee!!

Dear Bhaumik M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela - Front Office Manager

Well located, very clean and great staff.

Customer review rating 5.0/5

I C. Business - Confirmed reviews ALL

Been going to this hotel for many years for business with the location being in rural area it makes you unwind, relaxed and the trip more enjoyable.

Thank you for your rating. We are very pleased that you have taken the time to tell us about your experience. We will of course be happy to pass on your words of praise to our colleagues. We would be pleased if we could welcome you again soon. Best regards Can B.

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Other web-users rate our hotel

  • 181 reviews 6.7/10 Location
  • 315 reviews 5.9/10 Room
  • 268 reviews 8.8/10 Service
  • 19 reviews 4.5/10 WiFi
  • 173 reviews 6/10 Comfort
  • 137 reviews 4.9/10 Cleanliness
  • 103 reviews 7.8/10 Breakfast
  • 79 reviews 3.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.