Mercure Hotel Duesseldorf Airport

Mercure Hotel Duesseldorf Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 182 reviews

See on a map

Hotel extras

  • 120 modern rooms

  • Free WiFi throughout the hotel

  • Easy access to Düsseldorf and Essen Exhibition Center

  • A52, A524 & A3 towards Cologne, Düsseldorf & Essen - 0.5 km from the hotel

  • Sun terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf Airport

Lintorfer Weg 75
40885 RATINGEN
Germany

GPS:51.353234, 6.855739

Telephone +49 2102 1870

Fax +49 2102 187100

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

QUECKE

Our contemporary Quecke restaurant serves international specialties. Come and enjoy the cozy atmosphere and relax on the sunny terrace. The restaurant is open for lunch from midday to 2pm and dinner from 6pm to 10:30pm.

Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf Airport you can choose between Standard Rooms with a queen-size bed or twin beds and Privilege Rooms with a queen-size bed. We recommend our Family Rooms for your family breaks. We have two rooms suitable for guests with reduced mobility. All 120 rooms have free WIFI. A child aged up to 12 years may stay in their parents' room free of charge. Your pet is also welcome (charge of EUR 10/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  182 reviews

TripAdvisor Rating  3.5/5  812 reviews

Rooms and hallway needs to be renovated

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The parking lot was dark and gave a "creepy" atmosphere to the hotel. Because of the missing lights, it was hard to make out the parking space as well. The entrance was nicely redone, but as soon as you reach the hallway to the different rooms, the wall painting already looks old and the carpet shows a lot of stains. The bathroom in the rooms is nice, but the carpet is like in the hallway: old, with a lot of stains and dirty. No slippers were given in order to avoid touching the carpet and there was no complementary bottle of water in the room. The curtains had stains and the windows didn't close properly. The heater seemed to be out of use, which is why a separate heater had been added to the room. All in for all, the rooms definitely would need to be renovated and refreshed. The employees were helpful and polite.

Dear Annick S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M.Chtioui Front Offcie Manager

Bof

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Team is friendly, hotel is not cose to the airport asa indicated and needs a serious renovation

Dear Benoit H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Chtioui Front Office Manager

Below average room.

Customer review rating 1.0/5

Abhay Business - Confirmed reviews ALL

Name of the hotel is misleading. It's 30 mins from airport. The rooms were bad. No refrigerator or heaters in the room.

Dear Abhay P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. Chtioui Front Office Manager

Good stay

Customer review rating 3.5/5

George Business - Confirmed reviews ALL

Nice and convenient

Very satisfied

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Overall nothing to complain about everything was as good as expected. The only downside was that I don't know why but it smells bad on parking lot, good thing we didn't have to spend too much time on it.

Dear Jimmy B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The unpleasant smell is the land air of the animals that are on the pasture :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Chtioui Front Office Managerin

In partnership with TripAdvisor

Other web-users rate our hotel

  • 97 reviews 6.9/10 Location
  • 154 reviews 7/10 Room
  • 153 reviews 8.7/10 Service
  • 12 reviews 2.9/10 WiFi
  • 71 reviews 6.3/10 Cleanliness
  • 57 reviews 7.3/10 Breakfast
  • 43 reviews 3.6/10 Food
  • 31 reviews 2.6/10 Amenities

Powered by Trustyou

All our hotels in RATINGEN