ibis budget Duesseldorf Airport 1 star

Name: ibis budget Duesseldorf Airport
Address: RATINGEN, 40885, GERMANY
Telephone: (+49)2102185298
Rating: 4.2

Customer review rating 4.2/5 411 reviews

ALLSAFE approved hotel

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+ 9 Services

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ibis budget Duesseldorf Airport

Smart choice economy hotel, open to everyday adventurers

Due to the current situation, we have decided to temporarily suspend the operations of our hotel. My team and I are looking forward to welcoming you soon.

Allgeier Christine, Hotel Manager

Ibis budget Düsseldorf Airport is situated approximately 10 minutes from the center of Ratingen, and can be easily reached by car from the A3, A52 and A524 highways. The hotel has 76 rooms, each accommodating up to 2 adults and 1 child under the age of 12. Start your day with our delicious buffet breakfast. The hotel offers free WIFI access and free parking.

Hotel extras

Free wi-fi throughout the hotel, including your room
Macchiato, cappuccino or espresso with breakfast buffet for EUR 7.50/person
Free parking
Paid shuttle to the airport
Shopping nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room Free WIFI access in rooms and public areas. Internet terminal in the lobby (free of charge).
Parking
- Private outdoor parking
- Public outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air Conditioning

BreakfastPaying
Snack & beverage machinePaying

Hotel location

ibis budget Duesseldorf Airport

Lintorfer Weg 69
BREITSCHEID
40885
ratingen
germany

Tel: +492102185298

Fax: (+49)210218454

Contact email :

Check-in from 14h00

Check out up to 12h00

MOTOR HOTEL : 16 B55 754 MOTOR HOTEL

By plane
DÜSSELDORF At 14km / 8.7 miles
By plane
DÜSSELDORF At 14km / 8.7 miles
By train
ENTENFANG At 7.9km / 4.91 miles
By train
RATINGEN-OST At 8km / 4.97 miles

GPS :51.353318, 6.855389

Our accommodation(s)

Standard Room

Max. number of persons: 3

Wireless internet in your room

Twin Room with Twin Beds

Max. number of persons: 2

Wireless internet in your room

Rooms

Good value

Ale H. Families - 10/09/2020 Confirmed reviews ALL

This is a very nice small hotel. It can host two adults and one child. My only complain would be there is no elevator. The covid-19 rules are followed extremely cautiously, as they have a machine that checks you in and provides you with the key to your room.

Dear ALEJANDRA H., We very much appreciate your comments regarding your stay at the ibis budget Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the hotel management

Personal nice, polite, effective and gave me good information

Harri R. Business - 22/01/2020 Confirmed reviews ALL

For my budget the best place, breakfast as buffet for sportsman very good. Peaceful although in the nearhood of motorway

Anon Business - 02/12/2019 Confirmed reviews ALL

One night stay. Room very clean. Location easy to find.

Dear NADINE B., We very much appreciate your comments regarding your stay at the ibis budget Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely The Hotelmanagement

Not an airport hotel

Philip Business - 26/11/2019 Confirmed reviews ALL

OK. You get what you pay for. But the website is misleading in describing this hotel as an airport hotel. It was a 40 Euro taxi ride away from the airport and the city centre. Overall, that added $160 Euro to my 2-night stay, almost doubling the cost. Also it is in the middle of nowhere, literally surrounded by farmland, so either eat before you go there, or take food & water as there is nowhere in the vicinity to get an eveing meal. No easy access to the rail system either. Very remote.

Dear PHILIP H., Thank you for taking the time to tell us about your experience at the ibis budget Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Worst experience

Mz Solo - 20/11/2019 Confirmed reviews ALL

Nothing good worst night I ever spent in my life from reception to the dirty room to the uncomfortable bad and and

Great

Henrik Business - 10/11/2019 Confirmed reviews ALL

Very nice and professional staff

Check-in problematic

M M Family - 01/11/2019 TripAdvisor review

If you arrive before 5 pm you have to check in via a machine. This requires your booking no. and also a credit card with a pin no. I either did not notice this or it wasn't clear in the email when I booked, so I had the cards but not the pin. Luckily my wife knew her pin. You need all this to get your code from the machine to open the door -- which also opens your room once you get inside.

Sample & Clean

D. Business - 21/10/2019 Confirmed reviews ALL

Out of Town and not converience to get food and staff

Dear TOH D., Thank you for taking the time to tell us about your experience at the ibis budget Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Difficult to check in

Anonymous Business - 15/10/2019 Confirmed reviews ALL

Arrived very late ins evening after reception had closed. Automated check in is very confusing and translation of instructions into English is poor, if you follow the instructions precisely you don’t get in Took 20 minutes to check in with no support available. Breakfast room was so small and busy I didn’t get any breakfast

Excellent place

Zeyad M. Solo - 25/09/2019 Confirmed reviews ALL

Excellent calm place to stay.

Simon F. M. C. Business - 24/09/2019 Confirmed reviews ALL

The manager in charge has been most friendly & helpful to a 1st time foreign room guest like me ! I have booked the room via internet & have no idea where about is the location; it was the manager on duty who had help me by advising me how to go about & even where to get my dinner everyday for 5 days !!! Many thanks to him except I have forgotten to ask his name ?

Stayed just for overnight

Ivan Families - 08/08/2019 Confirmed reviews ALL

We ordered no breakfast, arrived late, so full self serve, but that went smooth

The most smelly ibis I’ve ever been

Anonymous Families - 29/07/2019 Confirmed reviews ALL

We booked 2 rooms, room 311 was the smelliest, so we all slept in 314 which wasn’t bad

Dear AHMAD B., Thank you for taking the time to tell us about your experience at the ibis budget Duesseldorf Airport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely,

CheckIn Machine broken and no contact phone

Ulrich M. Business - 01/07/2019 Confirmed reviews ALL

Rooms are extremely dirty, Checkin not possible waiting in the heat

Great

Richard Friends - 01/06/2019 Confirmed reviews ALL

Clean rooms and friendly staff

Dear RICHARD N., We very much appreciate your comments regarding your stay at the ibis budget Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice and clean for the price, just beware of online booking

Frederic G. Friends - 01/06/2019 Confirmed reviews ALL

The place is nice and clean, the staff is helpful. Hard to find better for the price. The only recurring problem with ibis Budget hotels is the booking system. Once again, while booking with the AccorHotels website, my booking had not be transmitted to the hotel -- in clear words, the hotel didn't have any booking in my name. I was lucky as the hotel manager was very competent and helpful, and that there was a room available for me (sometimes there isn't any, so you are left in the street). Again, this is not a problem from Ibis Budget Düsseldorf Airport, this is a problem from Accor booking system, and this kind of stuff happens frequently. Please Accor people, do something about it.

Dear FREDERIC G., Thank you for taking the time to tell us about your experience at the ibis budget Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Cheated by the name

Anonymous Business - 23/05/2019 Confirmed reviews ALL

How can you put "Airport" in your name when you are that far away?

Dear EDUARD F., Thank you for taking the time to tell us about your experience at the ibis budget Duesseldorf Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfortable

Anonymous Solo - 19/05/2019 Confirmed reviews ALL

Familiar

Dear CHRISTOPHER S., We very much appreciate your comments regarding your stay at the ibis budget Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Basic accomodation so okay for one night

Hans H. Business - 17/05/2019 Confirmed reviews ALL

Points of concern: 1 - When arriving after a long ride, I was requested at the reception to fill out papers manually, with the same details I already did online 2 - There was no curtain in the room online a slider which caused me to wake up early at sunrise since it did not close completely.

Dear HANS H., We very much appreciate your comments regarding your stay at the ibis budget Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent management. Great service. Outstanding breakfast.

Anonymous Business - 12/05/2019 Confirmed reviews ALL

(none)

Dear ROBERT N., We very much appreciate your comments regarding your stay at the ibis budget Duesseldorf Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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