Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 2,340 reviews

Best price
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Novotel Brussels Airport - Image 1
Novotel Brussels Airport - Image 2
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Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg, 1831 Diegem (Brussels), Belgium

Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Airport Shuttle from 6am(4am in summer) until 11pm every 30 minutes

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,340 reviews

TripAdvisor Rating  4.0/5  1,877 reviews

Relatively inexpensive and near airport

Customer review rating 1.5/5

Family T. Families - Confirmed reviews ALL

The room was small for 3 people but seemed clean. Charge for room was significantly higher at check-in than had appeared online when the reservation was made. Breakfast was plenteous with varied food quality - inedible sausages but stellar croissants.

Dear Family, Thank you for your feedback, We are pleased that you found the room to be clean and appreciated our efforts to maintain high standards of cleanliness. Our team works diligently to ensure our rooms are welcoming for our guests. However, we are sorry that your stay did not fully meet your expectations. We understand that the discrepancy in the room rate at check-in was concerning, and we strive to ensure transparency in all our pricing. It's important to us that the information provided online is consistent with what our guests encounter at our hotel. Regarding room size, we aim to offer comfortable accommodations for all guests, and our family rooms are designed to accommodate up to four people comfortably. In regards to the bed comfort, we are disappointed to hear that it did not meet your comfort standards. Lastly, we acknowledge your feedback on the internet connectivity; our team is always seeking ways to improve the services we offer, including the speed of our Wi-Fi. Nonetheless, it's wonderful that you enjoyed the croissants at breakfast, as we take pride in the variety and quality of our breakfast offerings. We appreciate your recognition of our varied food options and are always exploring ways to enhance our food and beverage services. We hope to welcome you again in the future. Best wishes, Your Novotel Brussels Airport Team

Clean, Tidy and comfortable

TripAdvisor rating 4.0/5

The_Urban_Wolf Couples - TripAdvisor review

Stayed here for 3 nights. Checking in was quick and the staff at reception were very welcoming and polite. The rooms were clean, tidy and spacious with a small fridge and safe provided. Rooms cleaned daily. The hotel restaurant food choice is limited to several items but the hotel does provide an area you can buy snacks, salad bowls and sandwiches (which sell out very fast) restaurant closes around 2130-2200. 15 Mins to Brussels on public transport or shuttle to airport provided every 30 minutes.

Dear Urban, Thank you for taking the time to share your review. We are delighted that you enjoyed the swift check-in process, our accommodating staff, and the cleanliness and spaciousness of our rooms. It is wonderful to hear that the amenities provided, including the small fridge and safe, contributed to a comfortable stay, and that you appreciated the efficiency of our housekeeping team. Moreover, we are pleased that our transportation options, with the shuttle service to the airport, enhanced your overall experience with us. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Really positive.

TripAdvisor rating 5.0/5

Dániel V TripAdvisor review

Really helpful staff, Doris helped all guests in a hotel to eat something in a late hour's. This was best thing after many passengers flight was delayed or cancelled today. Hotel looks nice and clean. Easy to check in. Room is comfortable and nice.

Dear Guest, Thank you for this great review. We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back soon. Kind regards, Your Novotel Brussels Airport Team

Disappointment

TripAdvisor rating 1.0/5

sajal k TripAdvisor review

It was a terrible experience in this hotel. I checked in late evening and disappointed to find there was only used water bottle in the room. I tried to call reception but the phone was not working. I had to walk down to the reception to get a new bottle. Further to add to my disappointment, the kettle was full of leftover and was smelling badly. It seemed the room service not even prepared the room even though I check in late.

Dear Guest, Thank you for taking the time to share your feedback. We regret to hear about the issues you encountered with the water bottle and the kettle in your room. Our guests' comfort is paramount and we typically pride ourselves on our rigorous room service standards, which include the provision of fresh water bottles and the thorough cleaning of all amenities. It is also concerning that you experienced difficulties with the telephone service, as we always strive to ensure seamless communication for our guests' convenience. Rest assured, our team is dedicated to maintaining all aspects of our guest rooms to prevent such disappointments. Please know that our 24-hour reception is always ready to assist with any needs or concerns. We invite you to contact us by e-mail (h0467-fo@accor.com) to follow up your complaint. We hope we can welcome you back in the future. Kind regards, Your Novotel Brussels Airport Team

Great stay with reasonable pricing!

TripAdvisor rating 4.0/5

Magda B TripAdvisor review

We spent one night only at this hotel and it was very lovely. Room was clean and staff was friendly. Shuttle to and from the hotel was very convenient. We also dine at the restaurant (very pricey and big plate). I wished it was less food and less costly.

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Other web-users rate our hotel

  • 1,510 reviews 9/10 Location
  • 1,518 reviews 7.3/10 Room
  • 1,720 reviews 8.4/10 Service
  • 25 reviews 8.9/10 WiFi
  • 681 reviews 6.4/10 Value
  • 615 reviews 7.4/10 Cleanliness
  • 594 reviews 5.3/10 Food
  • 593 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.