Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 3,358 reviews

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ALLSAFE approved hotel

Hotel extras

  • 24hours Check-in

  • Free Shuttle to and from the airport

  • Spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,358 reviews

TripAdvisor Rating  4.0/5  1,857 reviews

Customer review rating 1.5/5

. Business - Confirmed reviews ALL

Dear Sirs, my first stay in your hotel was most probably my last stay. From 8pm I had no more TV for the whole evening and the breakfast was not good. When comparing your hotel with other hotels nearby in Price and Quality, than I have to rate the Novotel in a very low category. Rgds

Welcome cockroach on first night

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I checked in and went to my room, set up my laptop and a cockroach ran across the desk. I went to have dinner and one of the staff in the restaurant was extremely rude, not just to me. I stood in front of him and greeted him and he walked away without saying a word. He then loudly criticized other guests who arrived to join their daughter who was already seated, so they walked to her table. He shouted after them and then asked loudly 'Would you act like that in someone's house??'. Unfriendly and unprofessional. The hotel in general is shabby and in need of a refurbishment.

Great place and location!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I truly enjoyed by stay at Novotel. The only issue I had was that the 4am Shuttle to the airport never came and I had to run in around 4:15am into the hotel to have the reception order a taxi.

Low end hotel

Customer review rating 1.5/5

Kim Solo - Confirmed reviews ALL

Rooms: The beds are hard, the pillows uncomfortable, the room is small. The door to the room wouldn't open all the way because they tried to squeeze a closet behind the door, which made it almost impossible to get a cart with luggage inside. The shower door wouldn't stay shut so the entire bathroom flooded. The Hotel: The hotel is up on a hill. The shuttle leaves from the bus stop across the street which is very inconvenient if you have luggage. This hotel is definitely not appropriate for older people with luggage or for a family with young kids, or a single person with luggage. I was stunned when the front desk lady said I should take the cart down the hill, across the parking lot, across the street with all my luggage and then bring the cart back. I asked her if she was serious that I should leave all my belongings, by themselves in the dark at 5 a.m to bring back her cart. She said "yes". Instead I rolled my luggage down the hill (on hotel grounds) then took the cart back up to the front door, and then rolled 2 suitcases and 2 carryons down the parking lot, and across the street to the bus stop. Next time I will be staying at the Sheraton at the airport again even though it was listed at twice the price.

good stay

Customer review rating 4.0/5

Bruno D. Business - Confirmed reviews ALL

Diana very friendly at the reception. and the cleaning staff also very friendly.

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Other web-users rate our hotel

  • 1,667 reviews 9/10 Location
  • 1,838 reviews 7.5/10 Room
  • 2,004 reviews 8.3/10 Service
  • 28 reviews 8.8/10 WiFi
  • 773 reviews 6.2/10 Value
  • 718 reviews 7.9/10 Cleanliness
  • 684 reviews 7.1/10 Breakfast
  • 133 reviews 4/10 Bar

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