Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 2,791 reviews

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Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Shuttle to and from the airport. Every 30 minutes (check schedule)

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,791 reviews

TripAdvisor Rating  4.0/5  1,872 reviews

Disappointment

TripAdvisor rating 1.0/5

sajal k TripAdvisor review

It was a terrible experience in this hotel. I checked in late evening and disappointed to find there was only used water bottle in the room. I tried to call reception but the phone was not working. I had to walk down to the reception to get a new bottle. Further to add to my disappointment, the kettle was full of leftover and was smelling badly. It seemed the room service not even prepared the room even though I check in late.

Great stay with reasonable pricing!

TripAdvisor rating 4.0/5

Magda B TripAdvisor review

We spent one night only at this hotel and it was very lovely. Room was clean and staff was friendly. Shuttle to and from the hotel was very convenient. We also dine at the restaurant (very pricey and big plate). I wished it was less food and less costly.

Great Day room choice near Brussels airport

TripAdvisor rating 4.0/5

deathracer TripAdvisor review

I stayed @ Novotel Brussels airport for several hours after an overseas flight (DAY ROOM RATE). Parking was easy. Staff were very friendly. The room was clean Bed very comfortable Air Con was very good Best part of all for a day sleeper; the room was extremely sound proof. One feature I really liked, upon entry to the room, you enter into an small alcove, then there is a 2nd door into the actual room. i.e. with both doors closed, you have 2 doors in between the actual room and the hallway. So even though I was sleeping during the day, I did not hear any noise from house keeping. This is a very good choice for a Day Room and probably for a stop-over as well.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our parking facilities met your expectations and provided ease and convenience upon your arrival. Our team is thrilled to receive your commendation for their friendliness; guest satisfaction is our utmost priority. Knowing that the cleanliness and comfort of the room, particularly the bed, contributed positively to your rest is gratifying for us. Moreover, it is reassuring to know that the air conditioning in your room functioned to your satisfaction, ensuring a pleasant atmosphere during your stay. Your highlight of the room's soundproofing and the unique double-door alcove design is especially appreciated, as we strive to create a tranquil environment for our guests. It is our pleasure to learn that these features allowed you to enjoy a serene and undisturbed rest during the day. At Novotel Brussels Airport, we are committed to the continual improvement of our services and facilities, and feedback such as yours is instrumental in that process. We hope to welcome you back. All the best. Your Novotel Brussels Airport Team

Clean and comfortable

TripAdvisor rating 4.0/5

Quest39016300965 Friends getaway - TripAdvisor review

The hotel was clean and the rooms were comfortable, a little noise from the aeroplanes but not enough to disturb us. We arrived as a large group who had called ahead to let them know we were a large group and to check if the restaurant would be available when we arrived, we were told it would be. We dropped our bags in room then went to get something to eat for the restaurant manager to turn us away telling us no we are full, and not letting people in to use the bar. The young man on reception was very helpful in trying to open the breakfast room for us but he wasn’t allowed to. Restaurant manager rude and arrogant rest of staff pleasant and helpful

Dear Guest, Thank you for taking the time to give your opinion about your stay. We're delighted to hear that you found our hotel clean and the rooms comfortable. Our efforts to maintain these standards are ongoing and a core part of our service. We sincerely apologize for the inconvenience you faced regarding the restaurant availability upon your arrival. While we strive to accommodate all our guests, especially large groups who have informed us of their arrival, it seems on this occasion we were unable to meet your expectations. Rest assured, we are looking into this matter to ensure it remains an isolated incident. It's heartening to know that our reception staff were helpful during your stay. We take pride in the service provided by our team and are glad this was evident to you. We look forward to seeing you again in the future. Best regards, Your Novotel Brussels Airport Team

Satisfactory though pricey

TripAdvisor rating 3.0/5

Gordon R Business - TripAdvisor review

Food was okay, although pricey what it is. Similar to the hotel in general. Rooms were clean, quiet and well furnished. We asked for 4am wake-up call. It didn’t happen through lack of staff communication. Otherwise fine and close to airport.

Dear Sir, We thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found our rooms to be clean, quiet, and well-furnished, reflecting our commitment to providing comfortable accommodations. Additionally, our proximity to the airport is indeed one of the conveniences we are proud to offer our guests. We regret to hear about the missed wake-up call and appreciate you bringing this to our attention; please rest assured that we value effective communication within our team and strive to ensure all guest requests are met with utmost care. While we understand concerns regarding value for money, we're glad to provide a range of amenities, including diverse dining options and a 24-hour reception to enhance our guests' stay. We hope you will change your opinion in the future and choose to revisit us. Best wishes, Your Novotel Brussels Airport Team

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Other web-users rate our hotel

  • 1,670 reviews 9/10 Location
  • 1,737 reviews 7.3/10 Room
  • 1,920 reviews 8.1/10 Service
  • 25 reviews 8.7/10 WiFi
  • 755 reviews 6.4/10 Value
  • 700 reviews 7.6/10 Cleanliness
  • 661 reviews 5.5/10 Food
  • 660 reviews 6.9/10 Breakfast

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