Novotel Antwerpen 3 stars

Customer review rating (ALL Rating) 3.9/5 535 reviews

Novotel Antwerpen - Image 1
Novotel Antwerpen - Image 2
Novotel Antwerpen - Image 3
Novotel Antwerpen - Image 4

Description

Hotel extras

  • Recently renewed rooms, lobby, bar and conference rooms

  • Located just outside the LEZ-zone, and only little drive away from public transportation

  • American breakfast buffet, Bar&Brasserie Foodsquare, conference rooms

  • Free WiFi, Free parking, Free outdoor swimming pool AND Free Fitness

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp
Belgium

GPS:51.267251, 4.400705

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  535 reviews

TripAdvisor Rating  3.5/5  727 reviews

Good stay

Customer review rating 4.0/5

M. C. Families - Confirmed reviews ALL

Staff very gentle and helpful at all time.

Dear C., Thank you for taking the time to give us feedback about your recent stay. We are delighted to hear that you found our staff gentle and helpful. Our receptionists are dedicated to ensuring our guests have a comfortable and enjoyable experience. We regret to hear about the difficulty you faced with the television in your room. We would like to assure you that our team is always available to assist with any technical issues, and we encourage guests to report any problems so we can promptly resolve them. We appreciate your high rating for recommending Novotel Antwerpen and are glad that overall your stay was satisfactory. We look forward to welcoming you back on a future occasion. Best wishes, Marc Martens, General Manager

Room is fine but location awful

TripAdvisor rating 2.0/5

Compass43913813365 Business - TripAdvisor review

The staff were kind and helpful and the room clean and comfortable. But the location only works if you have a car. Surroundings are grim and getting there from central Antwerp was pure hell. The error was made by my travel agent so I do not fault Novotel. Only upside was nearby Hechi restaurant the only eatery within many kilometers which offers a fixed price buffet that is very good if you are very hungry.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and comfortable and our staff kind and helpful. Our team takes pride in providing excellent service and it's heartening to know this was evident during your stay. We understand that our location posed a challenge for you without a car, and we appreciate your feedback on this matter. It's important to us to ensure all our guests have a pleasant experience, and we're glad you enjoyed the convenience of the nearby Hechi restaurant. For future visits, please note we are just a short drive from Antwerp city centre and have a tram stop nearby, offering a 20-minute journey to the city. We hope to welcome you back on another stay. Best wishes, Marc Martens, General Manager

it was ok....

Customer review rating 3.5/5

Eduard Couples - Confirmed reviews ALL

The stay was ok. Restaurant has a new menu, that's an improvement. Prices also have improved.....mmm. We were surprised by the house cleaning at 9 o'clock. Too early, Not so nice. And breakfast until 10, even in the weekend. Not so nice. Also with 20 € overrated.

Dear Eduard, Thank you for taking the time to share your experience with us. We regret to hear that you found our housekeeping schedule and breakfast timing less accommodating. Please note that we aim to maintain a balance that suits most of our guests, and our breakfast hours are designed to accommodate both early risers and those who prefer a leisurely morning. We also offer a variety of breakfast options to ensure a pleasant start to the day. Regarding the comfort of our beds, we take your feedback seriously and will look into ensuring that all our guests enjoy a restful sleep without any disturbances. We understand that price is an important factor in choosing accommodations, and we strive to offer competitive rates while providing the best possible experience, including our unique amenities such as the outdoor swimming pool and the family-friendly environment. We appreciate your candid feedback, which helps us to continuously improve our offerings. The whole team hopes to see you again in the future. Kind regards, Marc Martens, General Manager

Perfect and kind

Customer review rating 5.0/5

Eduard Solo - Confirmed reviews ALL

Nice hotel,nice people

Dear Eduard, Our sincerest thanks for this positive review of your stay at our hotel. We're delighted to hear that your check-in experience was easy and quick, reflecting our commitment to efficient service. It's also wonderful to know you found our hotel clean, as we take great pride in our housekeeping standards. Your kind words about our team are much appreciated; they strive to provide the warmest welcome and the most attentive service to all our guests. We would love to welcome you back in the future. Very best wishes, Marc Martens, General Manager

Disappointing ; not at standard Novotel level

Customer review rating 2.5/5

Gerjan Families - Confirmed reviews ALL

Several incidents; I’ll not come back to this NOVOTEL. We had ordered a taxi at the reception for 5.15 pm but was ordered by the receptionist for 5.15 am next morning. As a consequence, we mised part of the spectacle for which we had booked the taxi and we were waked up next morning at 5.15 by the receptionist for nothing. During dinner in the restaurant, a bottle of orange juice felt of the serving plate of the waiter on me. Hotel proposed to wash clothes and offered a free drink, but it does not take away the not pleasant event. Also the hotel is old and needs to be refurbished

Dear Gerjan, Thank you for taking the time to leave a review about your recent stay with us. It's disheartening to hear about the mix-up with your taxi reservation and the incident in our restaurant; such occurrences are not typical of our standard of service, and we sincerely apologise for any inconvenience caused. We always aim to provide our guests with a comfortable environment, and while we may not have current renovation plans, our commitment to maintaining our facilities is unwavering. Furthermore, we endeavour to provide strong internet access in our lobby area and will look into any issues that might have affected the service in the rooms. We hope to have the opportunity to welcome you again and provide a more satisfactory experience. Warm regards, Marc Martens, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 326 reviews 7.4/10 Location
  • 857 reviews 4.9/10 Room
  • 589 reviews 7.6/10 Service
  • 42 reviews 5.6/10 WiFi
  • 426 reviews 4.7/10 Comfort
  • 405 reviews 3.6/10 Cleanliness
  • 342 reviews 6.5/10 Breakfast
  • 222 reviews 4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Antwerp