Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 553 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 pers. max
  • 65 m² / 699 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A LA MAISON WINE & DINE

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  553 reviews

TripAdvisor Rating  5.0/5  624 reviews

Certificate of excellence 2024

Superb welcoming

TripAdvisor rating 5.0/5

Jm C TripAdvisor review

A truly welcoming reception staff !! Utterly and highly exceptional level of service while maintaining and respecting standard operating procedures. Uniquely stood out staff named Tina Yu brought hospitality to another level. What an experience !! I WILL BE BACK !!

About as bad as it gets

TripAdvisor rating 1.0/5

Wilson W TripAdvisor review

This is hands down the worst hotel I've ever stayed at. There are far too many problems with this hotel, so let me start from the beginning. When I arrived at the check-in, the concierge informed me that I did not pay. This was clearly a mistake as I showed her my credit card statement. This already left an extremely bitter taste in my mouth as I've never encountered such a problem before. The story gets better. Once you arrive at the room, the outer appearance looks appealing. Nice big bed, spacious interior, and a washing machine. How bad could it get right? The AC in the room barely works. The temperature is stuck at 23C. The shower pressure is about as weak as it gets. I've never been to a 5-star hotel with water pressure that weak. Not only that, the water temperature fluctuates more than a teenager's mood. There's zero consistency. Lastly, if you are using the washing machine, prepare for a construction site level sound environment. You might as well go into a war zone. Do not be in the hotel when you run that thing or you may go deaf. I am requesting a full refund for this booking. I strongly caution anyone before contemplating booking this hotel.

FAKE 5 star hotel!!

TripAdvisor rating 1.0/5

Jane R TripAdvisor review

We booked this crap hotel because it’s listed as 5 stars. Total BS. We stayed at another actual 5 star hotel, Sofitel Ambassador, before coming here and this hotel doesn’t even come close. As a matter of fact it’s night and day. The rooms were not up to standard in terms of cleanness. Right when we checked into our suite we found a long, black hair on a towel. I don’t know about you but finding hair in a restaurant or hotel completely turns me off. Also, the staff doesn’t know anything and wasn’t helpful. For example, they have a washing machine/dryer in the suite (which was another reason why we booked this hotel) and none of the staff knew how to problem solve the drying issue we encountered. The maid even insisted cleaning the rooms while we were still in the room. If you are looking for an upscale hotel with impeccable service, this is NOT it. This place is more like a 3.5 star hotel.

Dear F868OOjaner, We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your feedback. We are truly disappointed to hear that your experience fell short of expectations, and we deeply apologize for the specific issues you encountered. Cleanliness is of utmost importance to us, and we are genuinely regretful that this did not reflect in your stay. We are reviewing your comments with our housekeeping team to ensure higher standards are met consistently. Regarding the washing machine, we regret if we couldn’t resolve the issue you experienced. Our team undergoes regular training to assist guests with all in-room amenities, and we regret that this was not evident during your stay. We are enhancing our training to avoid such lapses, and if you are able to contact us with your room details, we'd be glad to investigate the issue further to prevent any future inconvenience. We understand that you were hoping for a more luxurious experience, and it truly disappoints us to know that we did not meet this expectation. Please rest assured that we are committed to making continuous improvements in both our service and facilities to offer all our guests an exceptional stay. Thank you again for your valuable feedback, which guides us to focus on areas needing improvement. We hope to have the opportunity to welcome you back and provide the elevated experience you deserve. Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Great Service & Rooms/Hotel

Customer review rating 5.0/5

Jeff Z. Families - Confirmed reviews ALL

Booked 3 rooms. The hotel is located near a train station and a mall. Plenty of places to eat and go. The room was clean, modern, and comfortable. I really enjoyed my stay and will definitely be back.

Well located

Customer review rating 4.5/5

Arga R. Couples - Confirmed reviews ALL

Easy to access from bus or train station, nice interior

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Other web-users rate our hotel

  • 211 reviews 8.9/10 Location
  • 330 reviews 9.3/10 Room
  • 335 reviews 8.9/10 Service
  • 144 reviews 9.2/10 Comfort
  • 110 reviews 9.6/10 Cleanliness
  • 87 reviews 8.4/10 Amenities
  • 77 reviews 9.4/10 Vibe
  • 50 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.