Found a lower price elsewhere? No problem!
1.1 Conditions for applying “Best Price Guarantee”
“Best Price Guarantee” applies if the following cumulative conditions are met:
(hereinafter referred to as the “Eligible Booking”).
In the event of an Eligible Booking, confirmed by Accor under the terms and conditions stipulated herein, Accor shall apply the Third-Party Booking Channel price and will offer you an additional reduction on the Third-Party Booking Channel price on the total cost of the booked accommodation of (i) 10% for Fairmont, Raffles and Swissôtel and (ii) 25% for other eligible brands.
1.2 Cases for excluding “Best Price Guarantee”
“Best Price Guarantee” shall not apply in the following cases:
The hotels covered by “Best Price Guarantee” are as follows:
The following are not eligible for “Best Price Guarantee”:
25Hours, Angsana, ArtSeries, BanyanTree, BreakFree, Cassia, Delano, Dhawa, Elan, Greet, Hanting, Hi inn, Hyde, Ji, Mantis, Mantra, Manxin, Mondrian, Mövenpick, Onefinestay, PepperS, Rixos, Sbe, SLS, Starway, The House Of Originals, Tribe.
“Best Price Guarantee” does not apply to hotels in the Macao special administrative region.
If a Third-Party Booking Channel’s rate is indicated in a currency other than that of the Eligible Booking:
Differences in price related to fluctuations or to differences in currency exchange rates shall not be taken into account under “Best Price Guarantee”.
4.1 Request form
In order to benefit from “Best Price Guarantee”, you must (i) meet the conditions mentioned in article 1 above and (ii) complete the request form.
The required fields (as specified in the request form) indicated on the request form must be completed correctly. In this regard, you guarantee that the information provided in the request form is true and complete. Accor cannot be held liable if errors or incomplete information have been entered by the Customer and if, for this reason, Accor cannot apply “Best Price Guarantee” under the conditions specified herein.
4.2 Screen capture
A screen capture displaying both the date of the capture and the lowest price found using the Third-Party Booking Channel must be attached to the request form, along with the associated terms and conditions of sale as well as any other document supporting the request. Incomplete or incorrect requests, or those which include ineligible or incomplete documents, will not be processed. The screen capture must clearly show the date of the stay, the hotel name, the terms and conditions of sale, the number of people in the room and the rates offered on the Third-Party Booking Channel.
Requests must be submitted within 24 hours following confirmation of the Eligible Booking and no later than 48 hours before the planned arrival at the hotel. To comply with these deadlines, you should refer to the dates and times mentioned in your booking confirmation email.
After a check has been carried out by Accor customer services, you may benefit from the “Best Price Guarantee” if your request meets all the conditions mentioned herein. Accor customer services will send you an email no later than one week after the claim is sent, to the email address entered on the form with the confirmation number of the Eligible Booking as well as the new applicable rate.
If the request does not meet “Best Price Guarantee” conditions, Accor customer services will send you an email indicating that you cannot benefit from “Best Price Guarantee”, indicating the grounds for this refusal.
In the event that you wish to cancel the Eligible Booking and not benefit from “Best Price Guarantee”, please refer to the cancellation conditions applicable to your Eligible Booking which are detailed in the email confirming the Eligible Booking.
In the case of an Eligible Booking, and if no pre-payment has been made, the rate confirmed by Accor customer services under the conditions specified in the previous article will be billed by the hotel on departure, with all other services not included in the booking (restaurant, bar, etc.).
If the Eligible Booking was prepaid at the time of the on-line booking more than 30 days before the date of arrival, the refund will be made to the same credit card.
If the Eligible Booking was prepaid at the time of the on-line booking less than 30 days before the date of arrival, the refund will be made by the hotel on departure.
Services not included in the booking (restaurant, bar, etc.) will be billed by the hotel on departure.
Insofar as Accor has no control over a Third-Party Booking Channel, Accor cannot be held responsible for costs which may arise following cancellation of a booking, for all bookings made through any Third-Party Booking Channel.
Accor reserves the right to amend these general terms and conditions at any time. The amended terms and conditions shall take effect on the date they are put on-line on the website and shall apply to any request submitted on the website from the time they are put on-line.
Accor asks the Customer to read these general terms and conditions carefully before each request, as they may have been modified. Any request involves the prior consultation and acceptance of these general terms and conditions by means of a checkbox provided for this purpose and which includes a hyperlink referring to these general terms and conditions.
Accor also reserves the right to end “Best Price Guarantee”, at any time, it being specified that requests submitted before the termination of “Best Price Guarantee” will be processed by Accor under the terms and conditions specified herein.
Version: 06 November 2019