Mercure Mactan Cebu 4 stars

Customer review rating (ALL Rating) 4.5/5 195 reviews

Mercure Mactan Cebu - Image 1
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Description

Hotel extras

  • Cozy Comforts, Rich Heritage - comfort inspired by heritage and tradition

  • Experience Cebuano hospitality-warm smiles, genuine care, and service that feels like home.

  • In-house guests enjoy exclusive access to Mactan Newtown Beach.

  • Marine and Bird Sanctuary

  • Mactan Newtown - a lifestyle hub for business and leisure, minutes from Mactan-Cebu Airport.

Our accommodation(s)

Book this hotel
Room 1

Room with Twin beds and bathroom with bath or shower. Complimentary WIFI, safe, and coffee and tea making facilities.

Max. number of persons
3
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Accessible room

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • Data port in roomAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Enjoy a comfortable room with queen-sized bed and ocean views. Featuring Cebu-inspired wall art, a bath or shower, complimentary Wi-Fi, an in-room safe, and coffee & tea facilities for a relaxing and convenient stay.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • Data port in roomAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • Data port in roomAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Presidential Suite, Panoramic Ocean view -2 rooms with double bed

Two-bedroom suite with a king and queen bed, ensuite bathroom with bathtub, and ocean views from the living and dining areas. Features a powder room, kitchen, complimentary Wi-Fi, in-room safe, coffee and tea facilities, coffee bar, and minibar.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 100 m² / 1076 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • Data port in roomAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Shoe polisher
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Mercure Mactan Cebu

Newtown Boulevard, The Mactan Newtown
6015 LAPU LAPU CITY
Philippines

GPS:10.30639, 124.01604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • MCIA Additional charge
  • CEB Additional charge

In hotel

Hotel informations

  • 549 rooms
  • 54 connecting rooms
  • 550 non-smoking rooms
  • 20 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Breakfast

  • Buffet

Business

11 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Sports and leisure

Jet-ski Additional charge

  • Nearby

Boat excursions Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • Nearby

Golf Additional charge

  • On site
  • Golf course 18 holes
  • Golf course 9 holes
  • Golf course 27 holes

Kayaking Additional charge

  • On site

Parasailing Additional charge

  • On site

Sailing Additional charge

  • On site

Boat excursions Additional charge

  • Nearby

Sailing Additional charge

  • Nearby

Scuba diving Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Parasailing Additional charge

  • Nearby

Golf Additional charge

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes
  • Golf course 27 holes

Scuba diving Additional charge

  • Nearby

Private beach

  • On site

Jet-ski Additional charge

  • On site

Kayaking Additional charge

  • Nearby

Private beach

  • Nearby
  • Outdoor parking
  • Private

PULÔ

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Accommodate food

  • Halal menu
  • Vegetarian menu

Pulô at Mercure Mactan Cebu offers authentic Filipino and Cebuano cuisine with fresh local seafood prepared in traditional ways-grilled, stewed, or marinated in vinegar-plus Asian, Mediterranean, and Western favorites in a vibrant cultural setting.

LINGAW POOL BAR

Non contractual photo

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)

Unwind at Lingaw Pool Bar at Mercure Mactan Cebu, where refreshing cocktails, local brews, and light bites meet relaxing poolside views. Perfect for lazy afternoons or sunset gatherings, it s the ideal spot to chill and soak in the island vibe.

Relax and rejuvenate at our hotel pool, surrounded by scenic views and comfortable loungers. Perfect for a refreshing swim, family fun, or simply soaking up the sun, it offers the ideal spot to unwind and enjoy a serene, memorable island escape.

Celebrate your special day at our Ceremony Garden, overlooking the breathtaking Mactan Channel. This scenic setting offers a backdrop for unforgettable weddings, with flexible venues, tailored services, and the perfect blend of elegance and island beauty.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  195 reviews

Customer review rating 1.0/5

Gurdeep C. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Geoffrey W. Couples - Confirmed reviews ALL

Dear Valued Guest, Mabuhay! Thank you for your lovely feedback! We’re delighted to know that you thoroughly enjoyed your stay, from the comfort of your room and our food offerings to the warm hospitality of our team. Your kind words mean a lot to us. We look forward to welcoming you back to Mercure Mactan Cebu for another enjoyable stay! Balik-balik! Warm regards, Guest Services

Customer review rating 4.5/5

Mardy L. Families - Confirmed reviews ALL

Dear Valued Guest, Mabuhay! Thank you for choosing Mercure Mactan Cebu once again and for taking the time to share such a heartwarming review. We’re truly delighted to know that you had another wonderful stay and felt welcomed by our team. Your special mention of Uri, Emel, Rean or Leahn, Ailyn, and Chris means a lot. We’ll gladly share your kind words with them and the rest of the team. They will be happy to know that their efforts helped make your visit memorable. We’re already looking forward to welcoming you back this December for another wonderful stay! Balik-balik! Warm regards, Guest Services Mercure Mactan

Customer review rating 0.5/5

Vivek V. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Roosevelt F. J. Business - Confirmed reviews ALL

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted that you found our team accommodating and had an awesome experience with us. Your kind words are truly appreciated, and we look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Geoffrey W. Couples - Confirmed reviews ALL

Enjoyed my whole stay at the hotel,from the room to the food to the Staff,most enjoyable stay

Dear Valued Guest, Mabuhay! Thank you for your lovely feedback! We’re delighted to know that you thoroughly enjoyed your stay, from the comfort of your room and our food offerings to the warm hospitality of our team. Your kind words mean a lot to us. We look forward to welcoming you back to Mercure Mactan Cebu for another enjoyable stay! Balik-balik! Warm regards, Guest Services

Customer review rating 4.5/5

Mardy L. Families - Confirmed reviews ALL

This was our second visit to Mercure Mactan, and once again, we had a wonderful experience! We truly enjoyed our stay and the warm hospitality that made us feel welcome and at home. What made our experience even more special was the exceptional service of the staff. From the concierge and reception team to the room attendants and the buffet restaurant staff, everyone was genuinely friendly, accommodating, and always ready to assist with a smile. I may not remember everyone's names, but I would especially like to mention Uri, Emel, Rean or Leahn, Ailyn, and Chris. Thank you for making our stay extra special. Your kindness, attentiveness, and excellent service did not go unnoticed. A big thank you to the entire Mercure Mactan team! You have certainly made us want to come back again. We are already looking forward to our next visit this December! Keep up the excellent work, and thank you for making every stay a memorable one.

Dear Valued Guest, Mabuhay! Thank you for choosing Mercure Mactan Cebu once again and for taking the time to share such a heartwarming review. We’re truly delighted to know that you had another wonderful stay and felt welcomed by our team. Your special mention of Uri, Emel, Rean or Leahn, Ailyn, and Chris means a lot. We’ll gladly share your kind words with them and the rest of the team. They will be happy to know that their efforts helped make your visit memorable. We’re already looking forward to welcoming you back this December for another wonderful stay! Balik-balik! Warm regards, Guest Services Mercure Mactan

Customer review rating 0.5/5

Vivek V. Solo - Confirmed reviews ALL

I had terrible experience checking-in and checking-out of Mercure Mactan. I have stayed 50+ nights in Marriott and Accor hotels this year and this has been the slowest check-in and check-out this year, possibly slowest ever. The staff do not understand how to use ALL points as a mode of payment and since I had a flight to catch, I paid up with my card despite having 55,000 ALL points. Also the upgrade options for a gold member was very limited. Ibis accommodated my gold status more than Mercure did and this stay was such a disappointment.

Customer review rating 4.0/5

Roosevelt F. J. Business - Confirmed reviews ALL

Awesome

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted that you found our team accommodating and had an awesome experience with us. Your kind words are truly appreciated, and we look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Rosemary O. M. Friends - Confirmed reviews ALL

Loved the staff and the hotel in general very well kept.

Dear Valued Guest, Mabuhay! Thank you for your lovely feedback! We’re delighted that you enjoyed our hotel and appreciated the warm hospitality of our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another relaxing stay! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Simon W. Couples - Confirmed reviews ALL

The hotel staff were very welcoming and accommodating. A+

Dear Valued Guest, Mabuhay! Thank you for your fantastic feedback! We’re delighted that our team made you feel welcome and well taken care of. Your A+ rating means a lot to us, and we look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Kristin J. P. Business - Confirmed reviews ALL

My son and I had a lovely stay at Mercure Mactan Cebu. I was visiting for a business event, and it was also an opportunity to spend quality time together. We appreciated the warm hospitality and the staff’s helpful suggestions for exploring Cebu. Thank you to the team for making our stay feel welcoming and memorable!

Dear Valued Guest, Mabuhay! Thank you for sharing such a heartwarming review! We’re delighted that you and your son had a lovely stay with us and were able to enjoy quality time together while visiting for your business event. It’s wonderful to know that our team’s warm hospitality and local recommendations made your experience even more memorable. We look forward to welcoming you both back to Mercure Mactan Cebu for more wonderful memories! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Andrew M. Solo - Confirmed reviews ALL

Amazing staff. Housekeeping,front desk and room service were all amazing and did an exceptional job.

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted that you appreciated our convenient location and the exceptional service provided by our Housekeeping, Front Office, and Room Service teams. Your kind recognition means a lot to our team, and we’ll be happy to share your compliments with them. We look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

Customer review rating 4.5/5

Jojo C. Business - Confirmed reviews ALL

Enjoyed the facilities (room, beach access, swimming pool, nearby restaurants, cafes, convenience stores). Staff was very attentive and quick to respond.

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted that you enjoyed our facilities, convenient location, beach access, and nearby establishments. It’s also great to know that our team provided attentive and prompt service throughout your stay. We look forward to welcoming you back to Mercure Mactan Cebu for another enjoyable experience! Balik-balik! Warm regards, Guest Services

Customer review rating 4.5/5

Pamela U. Business - Confirmed reviews ALL

all the hotel staff are courteous and helpful; the hotel is neat and clean, and smells good

Dear Valued Guest, Mabuhay! Thank you for your kind feedback! We’re happy to know that you enjoyed our clean and welcoming surroundings and found our team courteous and helpful. We look forward to welcoming you back to Mercure Mactan Cebu for another comfortable stay! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

William S. Families - Confirmed reviews ALL

All of the staff were very friendly and accommodating. We would personally like to give a shout out to Emel who served us at breakfast and to Dave who was in the restaurant in the evening.

Dear Valued Guest, Mabuhay! Thank you for your lovely feedback! We’re delighted that our team made your stay special. We’ll be sure to share your kind recognition with Emel and Dave, who will be happy to know their service made a positive impression. We look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Rogelio C. Solo - Confirmed reviews ALL

Great location

Dear Valued Guest, Mabuhay! Thank you for your kind feedback! We’re glad you enjoyed our comfortable accommodations and convenient location. We look forward to welcoming you back to Mercure Mactan Cebu for another pleasant stay! Balik-balik! Warm regards, Guest Services

Customer review rating 4.5/5

Steffan O. Couples - Confirmed reviews ALL

Was given an up grade to the Ocean side with a wonderful view over the Ocean. Staff were very friendly and arranged a Gluten free meal for my wife. The only issue was a difference in the pricing we had been told for breakfast and what we were charged. Otherwise a wonderful stay.

Dear Valued Guest, Mabuhay! Thank you for your kind feedback! We’re delighted that you enjoyed the ocean view, swimming pool, and our team’s assistance in arranging a gluten-free meal for your wife. We sincerely apologize for the discrepancy in the breakfast pricing and appreciate you bringing this to our attention. We will share your concern with the concerned team for review. We hope to welcome you back to Mercure Mactan Cebu for another wonderful stay! Balik-balik! Warm regards, Guest Services Mercure Mactan

Customer review rating 5.0/5

Scott T. Friends - Confirmed reviews ALL

The hotel is new, fresh and modern. We tally enjoyed our meals at the attached Gordon Ramsey restaurants and the short walk to the Mactan beach club to use the infinity pool and beach facilities. Special thanks to Renz for taking care of us and his recommendations on what to do during our stay.

Mabuhay! Thank you for your wonderful review! We’re delighted that you enjoyed our modern facilities, dining experience, and access to the Mactan Newtown Beach Club. We’ll be sure to share your special recognition with Renz, who will be happy to know his assistance and recommendations made your stay even more memorable. We look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Chiu H. T. Friends - Confirmed reviews ALL

Staff very friendly & helpful. Especially when we are requesting for Halal. They tried their very best to provide separate cutlery, well explained & show the halal food selection. Definitely will repeat when i next visit to Cebu.

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted that our team went the extra mile to assist with your Halal food requests and ensure a comfortable dining experience. Your appreciation means a lot to us, and we look forward to welcoming you back to Mercure Mactan Cebu on your next visit! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Enrico M. Business - Confirmed reviews ALL

Great from the start! From check-in to welcome drinks. Staff super friendly and capable. The room was upgraded and was perfect! Plus nearby private beach. And just 20 min drive from airport. Highly recommended.

Dear Valued Guest, Mabuhay! Thank you for your wonderful review and recommendation! We’re delighted to know that you had an amazing stay, from your check-in experience and welcome drinks to your upgraded room. It’s also great to hear that our friendly team, convenient location, and nearby beach access made your visit even more enjoyable. We look forward to welcoming you back to Mercure Mactan Cebu for another memorable stay! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Joanxa M. C. Families - Confirmed reviews ALL

I like the place, it's a walking distance to the beach and pool, it's very close to establishments, it serves a variety of food choices during breakfast, it's clean and value for money.

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted that you enjoyed our convenient location, breakfast selection, cleanliness, and value for money. We look forward to welcoming you back to Mercure Mactan Cebu for another enjoyable stay! Balik-balik! Warm regards, Guest Services

Customer review rating 4.5/5

Arvin L. Couples - Confirmed reviews ALL

It was short but sweet. However, please improve your breakfast selection.

Dear Valued Guest, Mabuhay! Thank you for staying with us! We’re glad you had a pleasant stay, even for a short visit. We appreciate your feedback regarding our breakfast selection and will share it with our Food and Beverage Team for review and improvement. We hope to welcome you back to Mercure Mactan Cebu soon! Balik-balik! Warm regards, Guest Services

Customer review rating 5.0/5

Nur E. S. B. R. Business - Confirmed reviews ALL

I love the breakfast , room service 24 hours

Dear Valued Guest, Mabuhay! Thank you for your wonderful feedback! We’re delighted to know that you loved your stay, especially our breakfast and 24-hour room service. Your kind words mean a lot to us, and we look forward to welcoming you back to Mercure Mactan Cebu! Balik-balik! Warm regards, Guest Services

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