Overall wonderful stay and fantastic services. Here are a few items u should know about; Your television menu was frustrating to use- especially the entertainment section. The loop did not allow enough time to read the various daily options before it switched to a larger ad. The Concierge did not inform us of nearby restaurants. He said Mall stores are closed and restaurants closed which was incorrect information. Also when weather not good, it would be helpful to know what options are available off property to visit. The shower door in room 21001 leaks so always a pool of water on the floor. Difficult to reach ports to charge phone next to bed.

Thanks for nice service and upgrades we appreciate, But the suit need some fresh look, the water in bathroom in master bedroom was weaving in the room each time we were in bath, let’s hope you gonna fix it Otherwise everything was great Thanks for this time, see you soon

All is good

The most amazing hotel with the kindest staff. Everything was perfect!!

An outstanding service but the house keeping manager is the only who didn’t deliver to the standard of the hotel but i would still keep going there because not only did cut other staff was helping the customer relations did a great job.

Firstly our welcome was by the host and was upgraded to an amazing room. Sadly the main disappointment was the food was very poor at the buffet 80% of the buffet was just salad, half the coffee machines was out of order, they were switched off immediately after 11, most restaurants weren’t available for booking even though they looked empty, when ordering from the places that were available that were constantly sold out off most of the menu, even simple mayonnaise on a chicken burger was sold out when they can just get mayonnaise from the buffet restaurant. Half the activities listed for the day didn’t happen.

hotel is nice. great rooms and view of the water. Food options is expensive. sea water had plastic trash.

My routine has always been to start my day with a 20 min workout, but this time the gym guy was incredibly rude to me.

Lovely experience

Amazing 😍

I really enjoyed my stay at the hotel. The amenities are world class. I enjoyed a really beutiful and nice beach, the heated pool, the spa, and a few restaurants.

I was very perfect and comfort for us starting from arriving and valet parked my car and free upgrade from room to junior suit that to provided me and special decoration that you did at the room and the cake. It was unforgettable stay and anniversary occasion

Having stayed at other Rixos hotels, I felt Rixos Premium Alamein fell below the standard of service and quality I expected. Our Deluxe Suite was okay overall, although the shower was small. The reception staff were helpful, but we were not offered welcome drinks despite being Accor Platinum members. Breakfast could be improved. My eggs were poorly cooked, and I had to ask the chef to prepare them again. The Turkish restaurant was disappointing. The food did not feel authentically Turkish, and the kebab was not good. We were not brought fresh bread, and the tea I requested took around 30 minutes to arrive. The Italian restaurant was better, although the menu could offer more variety, and something we requested was unavailable. Service at the lobby bar was very slow. Other guests were being served while we waited to be acknowledged. We only wanted Turkish coffee, but we had to ask twice and still waited a long time. I also felt uncomfortable with the security checks when returning from the mall to the hotel. The same member of staff repeatedly asked whether we were hotel guests, despite having seen us before. I did not see European guests being questioned in the same way, which felt inconsistent and unwelcoming. The beach area needs better organisation, especially when busy. The paid cabana offered very little, with no fruit or drinks provided inside. The spa also needs more care and attention to meet the standard I associate with Rixos. When I asked for drinking water, a staff member said none was available, and there was no bottled water provided. The surrounding area offers limited options, and the mall felt empty. More cafés and a food court would make it more enjoyable. Overall, there were some positives, particularly the reception staff, but the dining, service, beach organisation and spa need significant improvement. This stay did not match my experiences at other Rixos hotels.

We had a lovely stay at Rixos Al Alamein. The hotel excided our expectations. The high standard was kept in all aspects starting from facilities, dining to entertainment. The staff was always kind, polite and helpful. The room was spacious and clean. The view from the room was stunning featuring the coast. The beach was beautiful and clean. Children were kept busy wheather in the pool, beach or kids playground. We had a great holiday.

Attractive

We stayed for four nights in a Premium Suite with Panoramic View. The hotel itself is beautiful, the views are excellent, and we enjoyed the room and overall atmosphere. However, several service issues affected our stay. Breakfast was included in our booking. When my wife and I went to Turquoise, the employee at the entrance was not welcoming and simply told us the restaurant was full and sent us to another restaurant, without offering a waiting option or any real assistance. The alternative restaurant was noticeably below the same standard: there was a strong smell of fish, the food was not as good, the area felt poorly organized and more like a children’s dining area. We were also given a table, left our belongings there to get food, and returned to find another guest seated at our table. The staff casually told us to take another table. We also had a frustrating experience trying to reserve a restaurant. The restaurant sent us to Reception, where the same employee who checked us in responded in an irritated and unhelpful way. He told us the responsible department was unavailable until the next day, while another employee later told us that Guest Relations could help immediately. The information was unnecessarily confusing. A staff member named Amr also approached us about a paid membership. The price, conditions and benefits were not clearly explained before attempting an Apple Pay payment, and the information about cancellation was inconsistent. It felt like a pressured sales approach. The cocktails we ordered were also disappointing, and different employees gave us different prices for the same or similar items. More generally, we felt that service was inconsistent. At times, foreign guests appeared to receive more attention, and we also had the impression that the level or speed of service sometimes depended on tipping. Overall, we liked the hotel, room and views, but the service experience was inconsistent and needs improvement.

Unlike previous stays, this time on the mid night of the 22nd had a air cooling system failure that kept me awake.... it was however resolved after two attempts

Egyptian guys speaks in Arabic with tourist and makes bad jokes about them and they don’t understand what they are saying

I can confidently say that this was by far one of the most pleasing, favorable, enjoyable and satisfying vacations for me and my little family. Marking our 4th stay at this stunning coastal paradise, and our 15th consecutive time at Rixos Egypt, Rixos Premium Alamein remains forever close to our hearts. Starting from truly authentic heartfelt welcome, to the usual Rixos hospitality generosity, to the newly revamped immersive entertainment, super culinary experience and impressive utilities, our experience has been shifted to another new level, feeling every single corner revitalized. Where to start ! Of course with our beautiful super luxurious deluxe suite, at an eminent height on the 17th floor, with the most spectacular breathtaking view of the Mediterranean Sea, and a fascinating panoramic view either through the day or at night, having also the privilege of viewing a stunning sunrise or sunset, all of which that left us with the highest super luxe sensational experience :) Then, nothing could be more fabulous than laying down by the beach on the fascinating marvelous sparkling white sand and immersing ourselves in the charming glittering crystal-clear turquoise water while breathing the most refreshing air breeze under a lovely sun, all of which nourish our soul and activate the best relaxation mode we could ever imagine. As for the Entertainment.. A whole new vibes, with more yet to come.. Amazing Pink Pool Party with Live Tropical vibes.. Awesome White Sand Café DJ vibes and amazing White & Gold Party which we enjoyed a lot.. Awesome International-level evening shows, Save the Queen Dance, JLo Dance and the Brazilian Shows, which we liked so much.. Incredible Foam Party with incredible vibes which we amazingly enjoyed.. Nearly 4 hours of daily Beach Volleyball with wonderful people and exciting vibes.. A cheerful birthday party for my son on the stage with the most kind and lovely energetic people. As for our Culinary Experience.. Turquoise Restaurant has been transformed to another new level.. More and more super delicious, well-presented, catchy, tasty and mouthwatering Seafood, Meat and Chicken feasts which were captivating and outstanding.. Mangal restaurant barbeque vibes are always iconic and unbeatable, with super delicious grills and the best super crew ever.. Dalila restaurant oriental stunning vibes and decoration which we always enjoy, with superb mouthwatering oriental dishes and superb lovely crew. Yet, all such outstanding experiences wouldn’t have been possible without the true Pearls and the core of Rixos Premium Alamein, their Staff, who continue to treat us with profound respect, genuine generosity, and unwavering kindness, constantly striving to surprise us, exceeding our expectations, while putting a constant smile on our faces. Me and my little family would like to express our deepest and sincere gratitude and appreciation to every single member of Rixos Premium Alamein, including but not limited to : (Front Office; Reception) Waad, Jana, Mayar for their high sense of kindness and superior sense of hospitality (Guest relations) Moheb Makin, Nada Mahmoud, Asala for their super supportive, cooperative, reliable, professional and kind spirit (House Keeping) A. Rabah.. Super kind, professional, supportive person, whom we are thankful for taking care of all the aspects of our suite and all our needs with super friendly attitude. Thanks as well to Mr. Mostafa Abd El Salam and Mr. Abd El Sattar for their super caring and friendly spirit (Rixy) Marian.. Incredible, unimaginable, wonderful and super friendly character whom we are super grateful for, for taking care of our son and for her exceptional warm welcoming and friendly attitude, and for organizing an amazing crazy birthday party on the stage for my son, full of love and ultimate care (Entertainment) Manager Canbkt; Jan.. Exceptional, wonderful, super professional, super kind, superb character with the most genuine friendly and caring attitude, whom we always had the pleasure meeting him and who we are deeply thankful for his great tangible efforts and owing him a great deal of gratitude for making such magnificent and revamped entertainment vibes DJ Omar.. Super talented friend with lovely and welcoming character (F&B; Bar at the Beach Volley Area) Khaled Alaa.. a super friendly and lovely character (F&B) Turquoise restaurant: Very special thanks to Chef Mohamed Shehata, Chef Fatouh Hamed, Chef Khaled Abd Allah, Chef Ayman Gad, Nada Hamada, Anan H., Hagar, Mohamed Mamdouh, A. Abd El Kawy, Mohamed Hasan for their passionate, superb, wonderful and exceptional level of hospitality and super caring attitude (F&B) The Mangal restaurant: Mohamed El Sbaey.. Incredibly talented and exceptional hospitality professional who consistently delivers high-class service and the highest standards of quality. Combining his genuinely warm welcoming and friendly attitude, Sebaey went above and beyond to provide his full exceptional hospitality and create unforgettable experience for us A. El Badry.. Typical hospitality professional with superior skill, genuine care, and relentless pursuit of excellence, pairing top-tier professionalism with a profound dedication to quality, and a wonderful friendly and supportive attitude Chef Esam.. True culinary artist and a master of his craft, crafting the most mouthwatering mixed grills, he combines exceptional professional excellence with a genuinely warm spirit and wonderful attitude Chef Mohamed Kamal.. Wonderful and exceptional chef, delivering extremely delicious mixed grills, with super professional and exceptionally friendly attitude Very special thanks to Chef A. El Gazzar, Mahmoud Gamal, Islam, Samaher for their ultra supportive, ultra caring with ultra genuine hospitality and super caring and friendly attitude (F&B) Dalila restaurant: Very deep and special thanks to Amr El Shal, Amira Emad, Adwaa Amr, Mohamed Samy, A. Abd El Aty, Mostafa El Sayed, Noor Adel, Andor Ashraf, Che Ismail for their amazing and genuine highest level of hospitality and spectacularly delicious and tasty oriental dishes (F&B) White Sand Club café: Very genuine and special thanks to Mohamed Hasan for his superior magnificent dedication, high sense of hospitality, being super kind and super friendly with superior exceptional care and professional attitude (Cleaning by the beach area) Mohamed Ali.. for his extensive and great effort for leaving such lovely place bright and clean. Our most exceptional thanks go to Mr. Ayman Abd El Mohsen, Mr. Bassem and Mr. Zakaria for their remarkable, magnificent and beyond ordinary level of hospitality, kindness and super caring attitude. Finally, we would like to express our devoted and serene gratefulness, thankfulness and appreciation, along with the highest level of respect to the honorable gentlemen, Mr. Ali Osman, Mr. Mohamed Omar and Mr. Rashad Mourad recognizing their sincere generosity, kindness and respectful morals, and for being authentic role models of great visionary leaders in the hospitality industry and our beloved Rixos Premium Alamein.