Rixos Premium Alamein 5 stars

Customer review rating (ALL Rating) 4.5/5 1,021 reviews

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Description

Our accommodation(s)

Hotel location

Rixos Premium Alamein

Kilo 107 North Coastal Road, New City Alamein
51718 Alamein
Egypt

GPS:30.8563296, 28.9520377

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,021 reviews

Customer review rating 2.5/5

Ahmed M. S. Families - Confirmed reviews ALL

The receptionist was not cooperative and we get our room one hour late and they refuse to change the room as the view of the room was very poor and they promised to check for another option and they will call us back and they did not call back or check the problem

Customer review rating 5.0/5

Ahmed K. Friends - Confirmed reviews ALL

Well located, Comfortable stay, food have very good tastes and staff very helpfull.

Dear Mr Ahmed k., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, found the accommodations comfortable, and appreciated the quality of our food and the helpfulness of our staff. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Milan G. Families - Confirmed reviews ALL

I would like to thank Mohamed Salem in the reception and Mariam in the guest relations.

Dear Mr Milan G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff, particularly Mohamed Salem and Mariam, to be excellent. Your appreciation will certainly be shared with them. Best regards, Rixos Premium Alamein

Customer review rating 3.0/5

Magui M. Families - Confirmed reviews ALL

Check in was smooth. Our suite was nice. We were denied lunch service at the Stanley Pool bar on the first day despite entering and asking to be served before last order time. The manager of the pool bar was rude and unprofessional. We complained to the front desk and the head of the food and beverage service. He took steps to correct the situation. Service from other hotel staff was hit or miss and inconsistent. Some staff were better trained than others. We heard one of the head waiters in the main restaurant ignore other staff stating that a table was taken just to make it available to another party. We saw one of the waiters at the beach smoke while on duty and looking around him to make sure nobody was noticing. We were ignored by the beach waiters all day on the second day and we complained on the third day and they overcorrected. Food was below average for a hotel of this level. Only two restaurants were good, the Italian and El Mangal. Most guests are just not nice to others. Overall, it was an average-below average experience. We will not be back.

Dear Ms Magui M., Thank you for providing your feedback regarding your recent stay at Rixos Premium Alamein. I am pleased to hear that you enjoyed your suite and the beach facilities. However, I regret to learn that your experience with our service did not meet your expectations. It is concerning to hear about your experience at the Stanley Pool bar and the behavior of some staff members. We strive to maintain a high standard of service and professionalism across all areas of our hotel, and your comments will be regarded seriously as we continually seek to enhance our guest experience. Regarding the food quality, I appreciate your feedback, and I will ensure it is shared with our culinary team for evaluation. We understand that the overall atmosphere of a hotel can be affected by the behavior of fellow guests, and I regret that this impacted your stay. Your insights are invaluable in our efforts to improve, and I sincerely hope that you may reconsider returning in the future. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Abdulrahman M. Families - Confirmed reviews ALL

Every thing was amazing

Dear Mr Abdulrahman M., Thank you for your kind words. We are delighted to hear that you found everything amazing during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience. Best regards, Rixos Premium Alamein

Other web-users rate our hotel

  • 910 reviews 9.1/10 Location
  • 1,753 reviews 9.4/10 Room
  • 5,907 reviews 9.5/10 Service
  • 18 reviews 8/10 WiFi
  • 2,194 reviews 9.2/10 Food
  • 906 reviews 9.7/10 Vibe
  • 800 reviews 9.1/10 Cleanliness
  • 231 reviews 5.5/10 Value

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