Grand Mercure Awaji Island Resort & Spa 5 stars

Thank you for choosing Grand Mercure Awaji Island Resort & Spa. We appreciate you taking the time to share your review with us. We have noted your comments regarding the speed of our breakfast service, the reservation requirement, and your impression that activities for adults are currently limited. Providing a smooth, engaging, and relaxing environment for all of our guests is important to us, and we take your feedback seriously.Your observations have been shared with our restaurant management and planning teams. We will actively review our dining operations to streamline the breakfast process and explore a wider variety of experiences tailored for our adult guests to enhance their overall stay. We are fully committed to continuously improving our hospitality and the value we deliver. Thank you once again for your constructive insights.

Thank you for staying at Grand Mercure Awaji Island Resort & Spa and for taking the time to share your feedback.We appreciate that you found everything else to your satisfaction, and we deeply value your detailed description regarding your experience during check-out.Providing warm, hospitable, and personalized service is the core of our brand, and your feedback provides us with a clear benchmark for where we must improve. We have shared your comments regarding the front desk service directly with our management and training teams. This input will be actively used to review our customer service standards, ensuring that our team interacts with every guest in a welcoming and attentive manner.Your feedback is essential in helping us elevate the quality of our hospitality. We hope to have the opportunity to welcome you back in the future to experience our improved and revitalized service.

"Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for sharing your fantastic experience with us. We are delighted to hear that you enjoyed our extensive buffet selection for both dinner and breakfast. Our culinary team takes great pride in offering a wide variety of local flavors, and knowing it was 'very delicious' for you is a great reward for us. It is also wonderful to know that our staff’s professionalism, the cleanliness of your room, and our spacious onsen—especially the outdoor bath—contributed to a comfortable stay. We strive to provide a relaxing environment where every guest can feel truly pampered. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another 'very great' stay in the beautiful heart of Awaji Island.

Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed our fast and efficient service, even during a "full house." It is a core priority for our entire team—including our General Manager—to stay close to our guests and ensure a warm, personal welcome for everyone. We are also thrilled that our recently renovated sea-view rooms provided the comfort and modern atmosphere you deserve. Regarding our evening drinks and snacks, we truly appreciate your encouragement to "keep up with the generosity." We believe these touches of hospitality define the Grand Mercure experience, and we are committed to maintaining these high standards for our guests. Your kind words are a great motivation for all of us. We look forward to welcoming you back for another exceptional stay in the near future.