Thank you very much for staying at Grand Mercure Awajishima Resort & Spa. We truly appreciate you taking the time to share your feedback regarding your recent experience with our all-inclusive services.It is wonderful to hear that you found your time with us fun. At the same time, we highly appreciate your candid feedback regarding the pace of your stay, specifically feeling rushed when trying to balance the pool, the lounge bar, and dinner.Our all-inclusive concept is designed to offer a seamless and deeply relaxing resort experience. We take your comments seriously, recognizing that the current operational time slots and facility hours did not allow you to unwind and enjoy each amenity completely at your own pace.Your constructive suggestions—extending the pool operating hours and increasing the available time slots for dinner—are incredibly valuable as we continuously look for ways to optimize our schedules. We have already shared your feedback directly with our hotel management and planning teams to evaluate how we can better structure our facility hours to prevent our guests from feeling constrained by time.We are fully committed to refining our services so that every guest can immerse themselves in a truly leisurely and carefree resort stay. Thank you again for your insightful review, and we sincerely hope to welcome you back for a much more relaxed experience in the future.

Thank you very much for choosing Grand Mercure Awajishima Resort & Spa and for sharing your wonderful review. We are absolutely thrilled to hear that you had an "amazing stay" and that you found our facilities and amenities to your liking. It is fantastic to know that every part of your 2-day journey—from the clean comfort of your room to our dining options and family-friendly activities like the game center, pool, and onsen—provided a fun and memorable experience.As you mentioned, our resort is ideally positioned close to many of Awajishima’s top local attractions, making it a perfect base for both relaxation and island exploration. Hearing that you had such a seamless and enjoyable vacation is the greatest reward for our entire team.We will continue to maintain our high standards of cleanliness and service to ensure that every guest enjoys a premium resort experience. We truly look forward to welcoming you and your family back for another amazing stay in the near future!

Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for taking the time to share your detailed feedback. We are glad to hear that you enjoyed our stunning scenery and high-quality dining options.At the same time, we take your report regarding the room hygiene and the lack of internal communication extremely seriously. Discovering such a lapse under the sheets is entirely unacceptable, and we fully understand the psychological discomfort and exhaustion this caused, especially during your room move in the early morning.It is equally regrettable that our front desk manager was not informed of this incident by the time you checked out. As an international brand hotel, seamless communication and impeccable cleanliness are our core responsibilities. Your feedback has been shared directly with our senior management team, housekeeping department, and front-of-house supervisors to enforce stricter room inspection protocols and immediate internal reporting procedures.We are deeply grateful for your constructive insights, which are vital for our growth. Your experience will serve as a definitive turning point for us to elevate our service and hygiene standards. We hope to have the opportunity to welcome you back in the future to provide you with the flawless, premium experience you rightfully expect from our brand.

Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and enjoyed our dining options, as well as the cleanliness of your room. Your positive remarks are a great encouragement to our entire team. At the same time, we highly appreciate your constructive feedback regarding the need for a toilet deodorizer in the guest rooms. Providing a completely fresh and comfortable environment is one of our top priorities, and your practical suggestion helps us identify areas where we can enhance our guest experience. We will share your input with our housekeeping and management teams to review our room amenities and scent management for future improvements. Thank you once again for your valuable insights, which help us refine our hospitality. We look forward to welcoming you back for an even more seamless and pleasant stay on your next visit to Awaji Island.

Thank you for choosing Grand Mercure Awaji Island Resort & Spa. We appreciate you taking the time to share your review with us. We have noted your comments regarding the speed of our breakfast service, the reservation requirement, and your impression that activities for adults are currently limited. Providing a smooth, engaging, and relaxing environment for all of our guests is important to us, and we take your feedback seriously.Your observations have been shared with our restaurant management and planning teams. We will actively review our dining operations to streamline the breakfast process and explore a wider variety of experiences tailored for our adult guests to enhance their overall stay. We are fully committed to continuously improving our hospitality and the value we deliver. Thank you once again for your constructive insights.

Thank you for staying at Grand Mercure Awaji Island Resort & Spa and for taking the time to share your feedback.We appreciate that you found everything else to your satisfaction, and we deeply value your detailed description regarding your experience during check-out.Providing warm, hospitable, and personalized service is the core of our brand, and your feedback provides us with a clear benchmark for where we must improve. We have shared your comments regarding the front desk service directly with our management and training teams. This input will be actively used to review our customer service standards, ensuring that our team interacts with every guest in a welcoming and attentive manner.Your feedback is essential in helping us elevate the quality of our hospitality. We hope to have the opportunity to welcome you back in the future to experience our improved and revitalized service.

"Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for sharing your fantastic experience with us. We are delighted to hear that you enjoyed our extensive buffet selection for both dinner and breakfast. Our culinary team takes great pride in offering a wide variety of local flavors, and knowing it was 'very delicious' for you is a great reward for us. It is also wonderful to know that our staff’s professionalism, the cleanliness of your room, and our spacious onsen—especially the outdoor bath—contributed to a comfortable stay. We strive to provide a relaxing environment where every guest can feel truly pampered. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another 'very great' stay in the beautiful heart of Awaji Island.

Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for sharing your wonderful experience with us. We are delighted to hear that you enjoyed our fast and efficient service, even during a "full house." It is a core priority for our entire team—including our General Manager—to stay close to our guests and ensure a warm, personal welcome for everyone. We are also thrilled that our recently renovated sea-view rooms provided the comfort and modern atmosphere you deserve. Regarding our evening drinks and snacks, we truly appreciate your encouragement to "keep up with the generosity." We believe these touches of hospitality define the Grand Mercure experience, and we are committed to maintaining these high standards for our guests. Your kind words are a great motivation for all of us. We look forward to welcoming you back for another exceptional stay in the near future.

Thank you for your wonderful feedback. We are truly honored to be one of your favorite Mercure hotels in Japan. It is a great pleasure to know that our staff's attentiveness and high quality of service met your expectations. At Grand Mercure Awaji Island Resort & Spa, we strive to provide a welcoming atmosphere that reflects the unique hospitality of the island, and your kind words are a great encouragement to our entire team. We look forward to welcoming you back for another exceptional stay surrounded by the natural beauty of Awaji Island.

Thank you very much for staying at Grand Mercure Awaji Island Resort & Spa and for sharing your kind review. We are delighted to hear that you had a good experience and that you found our staff, hotel, and the beautiful views enjoyable. Your positive feedback is truly encouraging for our entire team. We hope to have the pleasure of welcoming you again on your next visit to Awaji Island.

Thank you very much for staying at Grand Mercure Awaji Island Resort & Spa and for sharing your feedback. We are delighted to hear that you found the rooms spacious and that our managers and staff, including English-speaking team members, were helpful and easy to communicate with. We look forward to welcoming you again on your next visit to Awaji Island.

Thank you very much for choosing Grand Mercure Awaji Island Resort & Spa and for sharing your experience. We are delighted to hear that you enjoyed our onsen and lounge facilities, and that our staff made your stay even more memorable with their helpful and attentive service. Your kind words will be shared with our team as a great encouragement. We look forward to welcoming you again for another enjoyable stay.

Thank you for choosing Grand Mercure Awaji Island Resort & Spa and for sharing such a wonderful review. We are delighted to hear that your experience was enjoyable from check-in to check-out, and that our team’s warm hospitality made a positive impression. It is also great to know that you found our facilities well maintained and the lounge welcoming for families. Your recommendation means a great deal to us, and we look forward to welcoming you again on your next visit to Awaji Island.

Thank you for choosing to stay with us at Grand Mercure Awaji Island Resort & Spa and for taking the time to share your experience. We are glad to hear that the junior suite provided ample space for your family and suited your needs during your stopover. We appreciate your observations regarding the room’s condition and the tap operation, as such feedback is valuable for our ongoing efforts to enhance the guest experience. We hope to welcome you and your family again on a future visit, and that your next stay will be just as comfortable and enjoyable.

この度はグランドメルキュール淡路島リゾートにご宿泊いただき、誠にありがとうございます。 また、ご家族での初めてのご旅行という大切な機会に当ホテルをお選びいただき、大変光栄に存じます。 チェックインや客室、温泉、スタッフの対応、そしてお食事に至るまでご満足いただけたとのこと、嬉しいお言葉の数々にスタッフ一同、心より感謝申し上げます。特に「景色が良かった」「温泉がとても良かった」とのお声は、当館の魅力を感じていただけた何よりの証でございます。 一方で、展望台（KOHAKUテラス）がご利用いただけなかった件につきましては、ご期待に添えず誠に申し訳ございません。悪天候の理由により封鎖させていただきました。次回ご来館の際には、ぜひ屋上のKOHAKUテラスからの景色もお楽しみください。 これからもご家族皆様に心からご満足いただける滞在をご提供できるよう、より一層精進してまいります。またのお越しをスタッフ一同、心よりお待ち申し上げております。

この度はグランドメルキュール淡路島リゾートをご利用いただき、誠にありがとうございます。 また、ご滞在に際し「大変素晴らしい体験」とのご感想をお寄せいただき、スタッフ一同大変嬉しく拝読いたしました。 加えて、より良いサービスへの前向きなご提案もありがとうございます。 ドリンクの客室持ち帰りにつきましては、他のホテルでの事例も参考にしつつ、今後のサービス向上の一環として検討を進めてまいります。 また、お食事に関しても、種類の豊富さにご満足いただけたとのお言葉を励みに、調味料やトッピングの配置面でもより快適にご利用いただけるよう、改善に努めてまいります。 「わがまま」とおっしゃっていただきましたが、こうしたお声こそが私どもの成長の糧でございます。今後もご期待にお応えできるよう、一層のおもてなしに励んでまいります。 またのお越しを、スタッフ一同心よりお待ち申し上げております。