Grand Mercure Lake Hamana Resort & Spa 5 stars

Customer review rating (ALL Rating) 3.9/5 1,345 reviews

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Grand Mercure Lake Hamana Resort & Spa - Image 1
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4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi, 431-0101 SHIZUOKA, Japan

Description

Hotel extras

  • Our family-friendly resort in Lake Hamana has an outdoor pool with kids' area and lake views.

  • Head to the lake for a fishing trip. During the summer, you can go night fishing.

  • The only ropeway in Japan that crosses a lake, the Kanzanji Ropeway is a short drive away.

  • Enjoy indoor or outdoor onsen experiences at our hot spring hotel in Lake Hamana.

  • Our premium hotel in Lake Hamana offers a variety of contemporary rooms and suites.

Our accommodation(s)

Hotel location

Grand Mercure Lake Hamana Resort & Spa

4396 ‐1, Yamazaki, Yutocho, Chuo ku, Hamamatsu shi
431-0101 SHIZUOKA
Japan

GPS:34.70883, 137.61514

Telephone
Fax +81 53-592-5522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,345 reviews

Customer review rating 4.0/5

Lloyd F. N. A. Q. Families - Confirmed reviews ALL

We loved breakfast, especially the yummy ice-cream. The staff and service was great also. The room was comfortable and clean. But perhaps some improvement to the comfort of the beds might be suggested.

Customer review rating 2.0/5

Tomoko K. Families - Confirmed reviews ALL

Stayed there in 2023 Fall, very pleased with relaxed environment. This time it was the opposite, had to wait in long lineups for check in and buffets, it was very crowded at the buffet, unable to browse well with kids. Bath house was also very crowded, had hard time finding a space to change, rushed to get in and out. Didn’t feel like “resort” it was more like a facility this time.

この度はグランドメルキュール浜名湖リゾート＆スパをご利用いただき、誠にありがとうございました。 また、2023年秋に続き再び当ホテルをお選びいただきましたこと、心より御礼申し上げます。 しかしながら、今回のご滞在ではチェックインやビュッフェ、大浴場など館内の混雑によりご不便をおかけし、ご期待いただいていたようなリラックスしたリゾートでの時間をご提供できなかったことを大変心苦しく思っております。 いただいたご意見を真摯に受け止め、より快適にお過ごしいただける館内運営とサービス改善に努めてまいります。 貴重なご意見をお寄せいただき誠にありがとうございました。 また機会がございましたらお越しいただけますと幸いです。

Customer review rating 5.0/5

Michell A. T. Families - Confirmed reviews ALL

I love the breakfast buffet I love the room it’s spacious I just want to suggest make a childrens space to play

Thank you very much for choosing Grand Mercure Lake Hamana Resort & Spa and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our convenient location, the spacious guest room, and especially the breakfast buffet. It is truly encouraging for our team to know that you had a pleasant stay with us. We also sincerely appreciate your thoughtful suggestion regarding a children’s play space. Creating a comfortable environment for families with children is very important to us, and we will certainly share your idea with the relevant departments for future consideration. Thank you once again for your perfect rating and warm comments. We look forward to welcoming you back again in the near future. Sincerely Yours,

Customer review rating 4.0/5

Hitoshi O. Families - Confirmed reviews ALL

Great dinner buffet, big spa, and comfortable room.

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your kind feedback. We are delighted to hear that you enjoyed our dinner buffet, large spa, and found your room comfortable. Your positive comments are a great encouragement to our entire team. We hope to welcome you back again in the future and provide you with another relaxing and enjoyable stay. Warm regards,

Customer review rating 4.0/5

Mayuka B. Couples - Confirmed reviews ALL

We stayed at one of the executive room. The room was spacious and clean. The dinner was ok, but the breakfast was better. There are onsen, sauna and cold tab.

Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa and for sharing your valuable feedback with us. We are pleased to hear that you enjoyed your Executive Room and found it spacious and clean, as well as that you appreciated our breakfast, onsen, sauna, and cold bath facilities. At the same time, we sincerely apologize for the inconvenience you experienced with the online check-in process and the waiting time at the reception. Your feedback is greatly appreciated, and we will carefully review our procedures to ensure that online check-in provides a smoother and more efficient arrival experience for our guests. Thank you once again for your kind comments and constructive suggestions. We hope to have the pleasure of welcoming you back in the future and providing an even more comfortable stay. Kind regards,

Other web-users rate our hotel

  • 754 reviews 6.9/10 Location
  • 3,397 reviews 7.8/10 Room
  • 2,495 reviews 6.4/10 Service
  • 54 reviews 5.9/10 WiFi
  • 4,083 reviews 7.7/10 Food
  • 2,531 reviews 6.3/10 Amenities
  • 2,237 reviews 7.4/10 Vibe
  • 1,231 reviews 8.6/10 Value

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