Mercure Kathmandu Sukedhara Heights 5 stars

Dear Guest, Thank you for sharing your feedback. We are truly sorry your stay did not meet expectations. Mercure is a midscale brand but in Nepal our property is positioned as a five-star hotel, designed to Mercure standards of comfort and cleanliness. We regret the inconvenience caused by the reception size, dining arrangement, and bathroom water flow. Your concern about food hygiene is also very serious to us, and we are strengthening checks immediately. We truly appreciate your suggestions and will work diligently to improve our service standards. Your feedback helps us identify areas where we must do better, and we are committed to making those improvements. We hope you will allow us another chance to serve you better. Warm regards, Mercure Kathmandu

Dear Shyam N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautifully decorated room and received excellent service from our team. Your positive feedback motivates us to maintain our high standards of hospitality. Goodbye and best wishes, Mercure Kathmandu Sukedhara Heights

Dear Kanupriya Y., Thank you for your wonderful feedback regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are delighted to learn that you found your experience exceptional, and we appreciate your kind words about our welcoming staff and the outstanding hospitality you received. It is gratifying to know that you enjoyed the cleanliness and spaciousness of our rooms, as well as the inviting ambience of our hotel. We strive to offer a comfortable environment for all our guests, whether for business or leisure. Your compliments regarding the breakfast buffet and the recommendations for local dishes are greatly appreciated, and we are pleased that our dining options met your expectations. We will be sure to pass on your special mentions to Arnabh, Paras, Bibita, Suyog, Mahesh, Laxmi, and the team at Zaika Anubhaw. Their commitment to providing attentive service is indeed commendable and contributes significantly to our guests' experiences. Thank you once again for your generous rating. We look forward to welcoming you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconveniences you experienced during your stay. We are very concerned to hear about the lizard found inside the lift. We will investigate this matter thoroughly and take immediate corrective action. We also regret the delay in providing the extra bed despite your repeated requests. We understand how important it was for your parents to rest early, and we are truly sorry for the discomfort caused. Your comments have been shared with our housekeeping team to ensure this does not happen again. Regarding the in-room dining service, we apologize for not providing plates along with your order. This oversight is unacceptable, and we will reinforce our service standards with the team. We value your feedback as it helps us improve our services. Please be assured that we are taking steps to address these issues urgently. We hope you will give us another opportunity to serve you better in the future. Warm regards, Mercure Kathmandu

Dear Vinod K. J., Thank you for your positive feedback regarding our location and overall experience. We are pleased to know that you found our hotel to your satisfaction. We hope to welcome you back in the future for another enjoyable stay. Warm regards, Mercure Kathmandu Sukedhara Heights