Dear Guest, Thank you for choosing to stay with us and for taking the time to rate your experience. We appreciate your score and value your honest feedback. We are always looking for ways to improve, and we would be grateful if you could share more about your stay. kindly let us know what aspects of your experience did not meet your expectations and what improvements you would like to see. Your comments will help us better understand your needs and enhance the experience for our future guests. Thank you once again for your valuable feedback. We look forward to hearing from you and hope to have the opportunity to welcome you back for an even better stay. Kind regards, Mercure Kathmandu

Dear Sathaporn K., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that our location and comfort contributed positively to your experience. It is our aim to provide a welcoming environment for our guests. We hope to have the opportunity to welcome you back for a longer stay in the future. Goodbye and best regards, Mercure Kathmandu Sukedhara Heights

Dear Kai W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff welcoming, enjoyed our modern facilities, and appreciated the breakfast offerings. Your feedback is greatly valued, and we hope to welcome you back soon. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Shantara B., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found your accommodations comfortable and appreciated our friendly staff. Your feedback motivates us to maintain our high standards of service. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found excellent value in your experience and appreciated our hospitable staff. Your feedback serves as a great motivation for our team. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Alina K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness, modernity, and service provided by our staff. It is wonderful that our location suited your needs. We hope to welcome you back soon. Goodbye, Mercure Kathmandu Sukedhara Heights

Dear Jinwon K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel cozy and appreciated our staff's service. It is our pleasure to provide a restful environment for our guests. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Sajjan S., Thank you for your positive feedback. We are delighted to hear that you had a satisfying experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Goodbye and best regards, Mercure Kathmandu Sukedhara Heights

Dear Sameer k. J., Thank you for your positive feedback. We are delighted to hear that you had a pleasant experience and appreciated the service provided by Mr. Abhishek. Your kind words motivate our team to continue delivering exceptional hospitality. Goodbye, Mercure Kathmandu Sukedhara Heights

Dear Pradyumna R. P., Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed the comfort of your room, the incredible views, and the wonderful atmosphere of our hotel. It is particularly rewarding to know that our staff's kindness contributed to your stay. We appreciate your feedback and hope to welcome you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Mr. Aditya, Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations of a five-star hotel. We understand that choosing a hotel comes with certain expectations, and it is disappointing to know that we were unable to provide the level of comfort and service you anticipated. Your feedback is invaluable to us, and we take your comments seriously. We are committed to continuously refining our guest experience, and your observations have been shared with the relevant teams for review and improvement. We sincerely appreciate your feedback and hope you will give us another opportunity to welcome you back. We would be grateful for the chance to provide the exceptional hospitality and memorable experience. Warm regards, Mercure Kathmandu

Dear Mr. Aita, Thank you for sharing your feedback with us during your stay. We sincerely regret to hear about the concerns you faced regarding the room size, staff professionalism, and assistance with your luggage. Please accept our apologies, as this is not the level of service we aim to deliver. We would also like to assure you that we have hired highly professional and dedicated individuals, many of whom are consistently recognized in positive comments across different online platforms. Our “Heartists” take pride in creating memorable experiences, and we are committed to ensuring that every guest feels well cared for. We truly wish you had shared these concerns earlier during your stay, as we would have acted immediately to assist you and make things more comfortable. Nevertheless, we hope to have the opportunity to welcome you back in the future and deliver an experience that exceeds your expectations. Your comfort and satisfaction are our top priority, and we appreciate the opportunity to make things right. Warm regards, Mercure Kathmandu

Dear Vivek P. G., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient, and that our team provided you with friendly and helpful service. It is wonderful to know that you enjoyed the cleanliness and comfort of your accommodations, as well as the overall atmosphere. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Larry A., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our staff, particularly Amir and Shristy, made such a positive impression on you. It is also wonderful to know that you enjoyed the delicious food, the rooftop pool, and found your suite comfortable. Your feedback motivates our team to continue providing excellent service. We hope to welcome you back in the future for another memorable experience. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Guest, Thank you for sharing your feedback. We are truly sorry your stay did not meet expectations. Mercure is a midscale brand but in Nepal our property is positioned as a five-star hotel, designed to Mercure standards of comfort and cleanliness. We regret the inconvenience caused by the reception size, dining arrangement, and bathroom water flow. Your concern about food hygiene is also very serious to us, and we are strengthening checks immediately. We truly appreciate your suggestions and will work diligently to improve our service standards. Your feedback helps us identify areas where we must do better, and we are committed to making those improvements. We hope you will allow us another chance to serve you better. Warm regards, Mercure Kathmandu

Dear Shyam N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautifully decorated room and received excellent service from our team. Your positive feedback motivates us to maintain our high standards of hospitality. Goodbye and best wishes, Mercure Kathmandu Sukedhara Heights

Dear Kanupriya Y., Thank you for your wonderful feedback regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are delighted to learn that you found your experience exceptional, and we appreciate your kind words about our welcoming staff and the outstanding hospitality you received. It is gratifying to know that you enjoyed the cleanliness and spaciousness of our rooms, as well as the inviting ambience of our hotel. We strive to offer a comfortable environment for all our guests, whether for business or leisure. Your compliments regarding the breakfast buffet and the recommendations for local dishes are greatly appreciated, and we are pleased that our dining options met your expectations. We will be sure to pass on your special mentions to Arnabh, Paras, Bibita, Suyog, Mahesh, Laxmi, and the team at Zaika Anubhaw. Their commitment to providing attentive service is indeed commendable and contributes significantly to our guests' experiences. Thank you once again for your generous rating. We look forward to welcoming you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Dear Guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconveniences you experienced during your stay. We are very concerned to hear about the lizard found inside the lift. We will investigate this matter thoroughly and take immediate corrective action. We also regret the delay in providing the extra bed despite your repeated requests. We understand how important it was for your parents to rest early, and we are truly sorry for the discomfort caused. Your comments have been shared with our housekeeping team to ensure this does not happen again. Regarding the in-room dining service, we apologize for not providing plates along with your order. This oversight is unacceptable, and we will reinforce our service standards with the team. We value your feedback as it helps us improve our services. Please be assured that we are taking steps to address these issues urgently. We hope you will give us another opportunity to serve you better in the future. Warm regards, Mercure Kathmandu

Dear Vinod K. J., Thank you for your positive feedback regarding our location and overall experience. We are pleased to know that you found our hotel to your satisfaction. We hope to welcome you back in the future for another enjoyable stay. Warm regards, Mercure Kathmandu Sukedhara Heights