Grand Mercure Agra 5 stars

Dear Mr. I., Thank you for sharing your valuable feedback and for awarding us an excellent overall rating. We are delighted to know that you enjoyed our breakfast buffet spread, the luxury experience, and the rooftop swimming pool with views of the Taj Mahal. It is also wonderful to hear that you were pleased with the cleanliness, accommodation, Wi-Fi, and the service provided by our team. At the same time, I would like to sincerely apologize for the delay in the availability of your room upon arrival. We understand how important is a smooth check-in experience. Please be assured that your feedback has been noted and shared with the concerned team to help us improve our arrival experience for future guests. Thank you once again for choosing Grand Mercure Agra. We truly appreciate your patronage and look forward to welcoming you and your family back for another memorable stay. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. D., Thank you for taking the time to share your feedback and for choosing to stay with us again. Please accept our sincere apologies for the experience you had with our reception team during your stay. At Grand Mercure Agra, we strive to deliver warm, professional, and courteous hospitality to every guest, and we regret that we fell short in your case. I would also like to mention that a member of our team has already spoken with you to better understand the concerns raised. We appreciate the detailed feedback shared, and please be assured that we will work closely with the concerned team to address these issues through additional coaching and training. While we are pleased to know that you were satisfied with aspects such as the accommodation, cleanliness, breakfast, and other hotel services, we understand that the shortcomings in service at the front desk impacted your overall experience. We have also noted your comments regarding the Wi-Fi speed and will review this with the relevant team. Thank you once again for bringing these matters to our attention. Your feedback is valuable and helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. C., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are disappointed to learn that the air conditioning in your room was not functioning to your satisfaction and that the resolution provided did not meet your expectations. We also regret the concerns you raised regarding the bathroom shower mixer. Additionally, we are sorry to hear that our breakfast selection, Wi-Fi experience, and arrival assistance fell short of the standards you expected. Your comments regarding the baggage assistance and guidance to your room have been noted and shared with the concerned teams for immediate review and corrective action. At Grand Mercure Agra, we strive to provide a seamless and comfortable experience for all our guests. Please be assured that your feedback is being taken seriously and will be used to improve our facilities and service standards. We appreciate your feedback and hope you will give us another opportunity to provide you with a significantly better experience in the future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. R., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a comfortable and enjoyable stay with us and that you found our service, facilities, and dining experience to be excellent. It is especially rewarding to hear that you considered your stay to be great value for money while enjoying the comforts and amenities of a five-star hotel. Your kind appreciation of our team's efforts and the overall guest experience is truly encouraging and serves as motivation for us to continue delivering exceptional hospitality. Thank you for choosing Grand Mercure Agra for your family stay. We sincerely appreciate your support and look forward to welcoming you back for another memorable experience in the near future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Dear Ms. S., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score across all aspects of your stay. We are truly delighted to know that you had such a memorable experience with us. It is especially heartening to hear that our team was able to support you during an unexpected situation with your vehicle and that the flexibility extended during your late departure made a positive difference to your stay. Genuine hospitality is about understanding our guests' needs, and we are pleased that our team could assist you during that time. We are also thrilled to know that you enjoyed our food, accommodation, cleanliness, dining outlets, pool, fitness centre, concierge services, and sustainability initiatives. Your appreciation for every member of our team is incredibly rewarding, and we will be delighted to share your kind words with all our colleagues. Thank you for your trust and for choosing Grand Mercure Agra. We are honored to know that you would like to stay with us again, and we look forward to welcoming you and your family back for another memorable experience in the near future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra