Grand Mercure Agra 5 stars

Customer review rating (ALL Rating) 4.6/5 368 reviews

Grand Mercure Agra - Image 1
Grand Mercure Agra - Image 2
Grand Mercure Agra - Image 3
Grand Mercure Agra - Image 4

Description

Hotel extras

  • Rooms overlooking the Taj Mahal

  • Roof top offers Swimming pool and a Restaurant with the view of Taj Mahal

  • Bello Italiano - The only Italian restaurant in town

  • 3 well equipped banquet spaces to cater to 50 to 500 people

  • Lattice - the all day dining restaurant features buffet and Ala Carte menu

Our accommodation(s)

Hotel location

Grand Mercure Agra

Fatehabad Road
282001 AGRA
India

GPS:27.15748, 78.05081

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  368 reviews

Customer review rating 4.5/5

Jitender D. Families - Confirmed reviews ALL

Recently stayed for two days at Grand Mercure ,Agra.The room are complete with all the amenities.The food was the main highlight as we had a chance to savour all the meals.My Son loved the sheer variety and taste of the food.All the items are well made,suited our taste palette.Swimming pool on the terrace was the fun part.We could behold Taj Mahal from there and that's the bonus of staying in Grand Mercure. To sum up,we got value for money and would'nt mind coming back. Thanks to all the staff for making our stay memorable.

Dear Mr. D., Thank you for taking the time to share your feedback and for rating your stay with us so highly. We are delighted to know that you and your family had a cosy and memorable stay at Grand Mercure Agra. It is wonderful to hear that the room amenities, rooftop pool experience, and the view of the Taj Mahal added to your stay. We are especially pleased that your son enjoyed the variety and taste of the food, and that our culinary offerings were a highlight of your visit. At the same time, thank you for sharing your feedback regarding the menu experience at Lattice. We understand that the buffet experience has its own charm, and your comments have been duly noted as we continuously strive to enhance our guest experience. Your kind words about our team and your willingness to return mean a great deal to us. We truly appreciate your patronage and look forward to welcoming you and your family back to Grand Mercure Agra for another memorable stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Tanuj J. Families - Confirmed reviews ALL

Highly grateful to u all.

Dear Mr. J., Thank you for your perfect rating and for sharing such wonderful feedback about your stay at Grand Mercure Agra. We are delighted to know that you found our location, room size, layout, ambience, and food quality to be top-notch. It is also heartening to learn that every aspect of your experience, from booking and arrival to accommodation, breakfast, cleanliness, and departure, met your expectations. As a valued ALL member, your appreciation means a great deal to us. We are truly grateful for your kind words and for recommending us to your family and friends. We look forward to welcoming you and your family back to Grand Mercure Agra for another memorable experience. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.0/5

Anandakumari E. Families - Confirmed reviews ALL

Stay was.good. staff are polite and approachable. Shower was not working properly. You have to check before allotting the room. Otherwise very comfortable stay.

Dear Ms. Anandakumari, Thank you for taking the time to share your feedback and for choosing Grand Mercure Agra for your family stay. We are delighted to know that you had a comfortable stay and found our team to be polite and approachable. Your kind words are truly appreciated and will be shared with the team. At the same time, please accept our sincere apologies for the inconvenience caused by the shower and the Wi-Fi speed. Your feedback is invaluable, and we have shared your comments with the concerned teams to ensure better room checks and improvements in connectivity. Thank you once again for your valuable feedback and for being a member of ALL – Accor Live Limitless. We look forward to welcoming you back to Grand Mercure Agra and providing you with an even more seamless experience. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Gitu B. Families - Confirmed reviews ALL

Very good hotel & very good food. Special thanks to Chef Santosh.

Dear Mr. B., Thank you for sharing your wonderful feedback and for rating us so highly. We are delighted to know that you had a very good experience with us and enjoyed both the hotel and our culinary offerings. Your special appreciation for Chef Santosh is truly heartening, and we will be pleased to share your kind words with him. Recognitions like yours are a great source of motivation for our team. We also appreciate your feedback regarding the Wi-Fi speed and will continue to work on enhancing our services for an even better guest experience. Thank you once again for your recommendation and for choosing Grand Mercure Agra. We look forward to welcoming you and your family back for another memorable stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 1.0/5

Darvin G. Families - Confirmed reviews ALL

Overall, my stay was comfortable and pleasant until I encountered a significant issue regarding the extension of my reservation. At the time of check-in, I specifically informed the staff that I might need to extend my stay by an additional day and was assured that this would not be a problem. However, the next morning I was informed that the hotel was fully sold out and that extending my stay would not be possible. This came as a surprise, as no one had proactively informed me about the limited availability despite my earlier request. As a result, I had to urgently search for alternative accommodation, which disrupted my plans and caused considerable inconvenience. I understand that room availability can change, but I believe better communication from the hotel staff would have made a significant difference. Even a prior notification that an extension could not be guaranteed would have allowed me to make alternate arrangements in advance. Being informed at the last moment was quite disappointing. Additionally, I would like to mention that the internet connectivity needs improvement, as I experienced issues during my stay. This was my third stay at your hotel, and I have generally had positive experiences in the past. Unfortunately, this particular incident has left me disappointed and has made me reconsider staying at the property in the future.

Dear Mr. G., Thank you for taking the time to share your detailed feedback and for choosing to stay with us again. We truly value your loyalty, and it is particularly disappointing to learn that your third stay did not meet your expectations. I understand from my colleague that she had already spoken with you regarding this matter. Please accept our sincere apologies for the inconvenience caused. We would also like to apologise for the issues you experienced with the Wi-Fi connectivity. Your feedback has been shared with the concerned teams, and we are actively working on improving both our communication processes and internet experience. We are grateful for your previous patronage and deeply regret that this experience left you disappointed. We sincerely hope you will give us another opportunity to restore your confidence in Grand Mercure Agra and provide you with the seamless experience you have enjoyed during your earlier stays. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Other web-users rate our hotel

  • 580 reviews 9.5/10 Location
  • 1,044 reviews 8.7/10 Room
  • 1,644 reviews 9/10 Service
  • 20 reviews 7.3/10 WiFi
  • 505 reviews 8.8/10 Cleanliness
  • 409 reviews 8.6/10 Breakfast
  • 233 reviews 8.3/10 Value

Powered by Trustyou