Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.1/5 162 reviews

Best price
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Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine.

  • 2 children up to 16 years stay free of charge in their parents' room.

  • 5 meeting rooms with state-of-the-art technology and a relaxation area

  • Public parking garage with electric charging stations - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

Non contractual photo

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  162 reviews

Well located

Customer review rating 4.0/5

Joan Couples - Confirmed reviews ALL

Good breakfast

Dear Joan, Thank you for taking the time to review your stay. Your acknowledgment of our cleanliness standards and the positive mention of our loyalty program are greatly appreciated. It's rewarding to know that these aspects of your stay met your expectations and contributed to your overall experience. We also noticed your high recommendation score, which is a testament to the dedication our team has towards ensuring our guests have a memorable visit. Understanding the importance of sustainable development, we are glad to hear that you took notice of our initiatives in this area. While we are delighted with the positive feedback, we regret that not all aspects of your stay were to your satisfaction. We continuously strive to offer exceptional service and comfort to our guests. We are looking forward to welcoming you again. All the best! Imke, Assistant Executive Manager

Excellent location

Customer review rating 4.5/5

Norine M. Families - Confirmed reviews ALL

We had a lovely stay. Location excellent. Staff very accommodating. Dinner menu a little disappointing as some dishes not available.

Dear Norine, we would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that our location served you well during your visit to Hamburg and that our staff's dedication contributed positively to your stay. While we strive to provide a variety of choices in our dinner menu, we regret to hear that some dishes were not available during your visit. Please accept our apologies for any inconvenience this may have caused. Rest assured, we are continuously working on improving our culinary offerings to delight our guests. It's always encouraging to learn when our guests enjoy their time with us, and we're truly glad you had a lovely stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Imke, Assistant Executive Manager

Location is good, staff under qualified

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Stayed 4 nights, in check-in they did not know which room was the one we booked. We had to move three times from room to room, after third time we still did not get correct room, but I was tired to search for the right one. Normally it was staffs job to go and find the room, but not in this hotel. Breakfast - lack of management, only waiters to clean the tables, no one is looking after breakfast food, what to refill etc.

Dear Guest, Thank you for taking the time to review your stay. It is rewarding to know that our location met your expectations and served as a beneficial aspect of your stay with us. We regret to hear about the inconveniences you encountered with the room allocation and the service at breakfast. We strive to provide a seamless and enjoyable experience for all our guests, and we are disheartened that we fell short in this instance. Please rest assured, we are taking your comments seriously as we continuously aim to improve our service. Additionally, we apologize for any confusion regarding your invoice and understand the importance of accurate billing. Our team is committed to upholding the high standards of the Novotel brand and we are dedicated to enhancing our staff training programs to better meet our guests' needs. We are looking forward to welcoming you again and hope you will see what our ongoing training has improved. All the best! Imke, Assistant Executive Manager

Slow and sloppy

Customer review rating 1.0/5

Lorenzo S. Business - Confirmed reviews ALL

Very slow check in. Inefficient check out (they could not bill me the night before departure and even charged me on the wrong card in spite ofexplicitly asking to be charged on one specific card). Rooms are basic for a 4 star and had a funny smell (they said it smelled of "new" but to me it smelled of fish).

Dear Lorenzo, Thank you for taking the time to review your stay. We regret to hear that your check-in experience did not meet the swift and smooth standards we strive for. Our team endeavors to provide efficient service, and it's disappointing to learn that we fell short during your visit. It is concerning to note the issue you faced with the room odor. While we pride ourselves on the fresh and welcoming atmosphere of our rooms, your feedback indicates a rare lapse that we sincerely regret. Additionally, we apologize for the inconvenience caused by the malfunction of the safety box in your room. Our check-out process is designed for convenience and accuracy, and it is regrettable that you encountered delays and a billing discrepancy. We understand how precious our guests' time is and will definetly talk this through with our front desk team. The issues you have mentioned, should not have been issues at all. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Imke, Assistant Executive Manager

Well located, excellent rooms

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice hotel from where you can walk through the city of Hamburg. Rooms were nice but a fridge was missing which is a must for longer stay. Bar for beverages downstairs was only open from 3 PM which should be opened for coffee etc.

Dear Guest, thank you for sharing your experience during your recent stay with us. It is encouraging to hear that our prime location and the comfort of our rooms contributed to a positive experience during your visit to Hamburg. However, we regret to hear that the absence of a fridge in the room and the bar's opening hours did not meet your expectations. We actually do have rooms with a fridge, but it depends on the booked room type. You can find a fridge in our family room, executive rooms and suites. With our suites the mini-bar is actually alsways filled and included in the room rate. Additionally, we are currently considering guest feedback regarding our bar's operational hours to better cater to the needs of our valued guests like yourself. Lastly, we are committed to the continual training of our staff and are confident that our dedication to service excellence will shine through more with each guest interaction. We are looking forward to welcoming you again. All the best! Imke, Assistant Executive Manager

Other web-users rate our hotel

  • 186 reviews 9.6/10 Location
  • 206 reviews 7/10 Room
  • 164 reviews 6.6/10 Service
  • 5 reviews 6.8/10 WiFi
  • 105 reviews 7.7/10 Breakfast
  • 94 reviews 9.6/10 Vibe
  • 69 reviews 6.6/10 Cleanliness
  • 28 reviews 1.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.