Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.7/5 700 reviews

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88 The Esplanade, 800 DARWIN, Australia

Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Telephone
Fax +61 8 8943 4388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  700 reviews

Customer review rating 3.0/5

Alex M. Business - Confirmed reviews ALL

Rooms and facilities are very dated. No onsite restaurant.

Dear Alex, Thank you for taking the time to share your feedback following your recent business stay with us. I am sorry to learn that your experience did not meet expectations, particularly regarding the booking process, the condition of the rooms and facilities, WiFi performance, and the absence of an onsite restaurant. I understand how frustrating it must have been to spend considerable time resolving an error with your reservation, and I apologize for the inconvenience this caused. We appreciate your comments regarding the dated appearance of the property and accommodation. Feedback such as yours is important as it helps us identify areas where improvements are needed. I have shared your observations with our management team for review. I am pleased to see that our team members provided friendly service during your stay, and I will ensure your positive comments are passed on to them. Thank you again for your honest feedback. We value your loyalty as an ALL member and regret that this stay did not reflect the standard of experience we aim to provide. We hope to have the opportunity to welcome you back in the future and deliver a much-improved stay. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 0.5/5

Alan L. Friends - Confirmed reviews ALL

Mouldy and smelly ceiling fan noisey toilet cistern running all night

Customer review rating 3.5/5

Steve J. Business - Confirmed reviews ALL

Overall, not bad. But I was surprised to learn that the rooms were not serviced daily. Also, the hot water in the shower was very cool, on a touch off cold.

Dear Steve, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient and that your overall experience was satisfactory. We also appreciate your positive ratings for your accommodation, check-in, and departure experience. That said, we are sorry to learn that some aspects of your stay did not meet your expectations. We understand your disappointment regarding the room servicing schedule and acknowledge that clearer communication about our housekeeping arrangements would have been beneficial. We also sincerely apologize for the issue you experienced with the shower water temperature. This is certainly not the standard we aim to provide, and we will investigate this matter with our maintenance team to ensure it is addressed. Thank you as well for your feedback regarding the Wi-Fi speed. Reliable connectivity is particularly important for our business travellers, and your comments will be shared with the relevant team as we continue to review and improve our services. We appreciate your loyalty as an ALL-Gold member and Accor Vacation Club member and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 2.5/5

Tonia W. Families - Confirmed reviews ALL

There were a few issues. The phone was disconnected had to reconnect, the tv in bedroom not working, maintenance got it working but only on certain channels, the towel rail in the bathroom falls apart if someone relied on it to get out of bath/shower it will be a problem. However, it’s in a good location. On check out we weren’t asked how was your stay or hope to see you again. The female just sat at her desk and said just put the cards there and didn’t even get up to engage in conversation. I didn’t want to mention but the water got turned off due to water leak but that was out of control.

Dear Tonia, Thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to hear that you enjoyed our convenient location and found the booking and check-in process satisfactory, we are sincerely sorry that several aspects of your stay fell short of expectations. We apologize for the maintenance issues you encountered, including the disconnected phone, television problems, and the loose towel rail in the bathroom. Your comments are concerning, particularly regarding the potential safety risk posed by the towel rail, and we have shared this feedback with our maintenance team for immediate attention. We also regret the cleanliness issue you experienced and understand how disappointing it is to find that room presentation was not up to standard. Most importantly, we are sorry to learn about your departure experience. Providing warm, attentive service throughout a guest's stay, including at check-out, is something we take seriously. Your comments regarding the lack of engagement from our team member have been shared with the relevant department for review and coaching, as this does not reflect the level of hospitality we strive to deliver. We appreciate your understanding regarding the temporary water interruption caused by the water leak and thank you for acknowledging that this situation was beyond our control. Thank you for your valued feedback and for being an ALL member. Comments such as yours help us identify areas where we need to improve, and we hope to have the opportunity to restore your confidence in a future stay. Kind regards, Mantra on the Esplanade Darwin

Customer review rating 4.5/5

Chris M. Couples - Confirmed reviews ALL

Room well presented, staff excellent. The only problem for us was the shower over bath, would have loved to have had a walk in shower

Dear Chris, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a relaxing and hassle-free holiday and that you found your room well presented. It's especially pleasing to know that our team contributed positively to your experience through their excellent service. We appreciate your comments regarding the bathroom configuration. We understand that a walk-in shower would have been more comfortable and convenient for your stay. Feedback such as yours helps us better understand our guests' preferences as we continue to improve our facilities and guest experience. Thank you also for your continued loyalty as an ALL Gold member and Accor Vacation Club member. We truly value your support and are grateful for your recommendation. We look forward to welcoming you back to Mantra on the Esplanade Darwin for another enjoyable stay in the future. Kind regards, Mantra on the Esplanade Darwin

Other web-users rate our hotel

  • 319 reviews 9/10 Location
  • 567 reviews 5.6/10 Room
  • 316 reviews 5.5/10 Service
  • 28 reviews 2.6/10 WiFi
  • 232 reviews 2.8/10 Cleanliness
  • 228 reviews 5.9/10 Comfort
  • 140 reviews 3.2/10 Amenities
  • 137 reviews 2.5/10 Vibe

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