Fairmont Grand Del Mar

Customer review rating (ALL Rating) 4.7/5 1,320 reviews

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5300 Grand Del Mar Court, 92130 SAN DIEGO, United States

Description

Hotel extras

  • 400 acres of nature along the Los Peñasquitos Canyon Preserve

  • Four pools offer both serenity and family fun

  • Equestrian Center offering riding and non-riding experiences.

  • Private 18-hole golf course designed by Tom Fazio

  • Forbes Five-Star spa with a holistic approach to wellbeing

Our accommodation(s)

Hotel location

Fairmont Grand Del Mar

5300 Grand Del Mar Court
92130 SAN DIEGO
United States

GPS:32.935, -117.185556

Telephone
Fax +1 858-314-2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,320 reviews

Customer review rating 1.5/5

Mena S. Families - Confirmed reviews ALL

The staff was incredible but unfortunately one of the worst hotel stays I’ve ever had. Only a one night stay to take the family out for Mother’s Day at the Zoo. Soon as we checked in everyone was incredible and the property is stunning. However just Ran jnto issue after issue. Wife asked me to iron her shirt. The iron leaked a black liquid on her shirt and ruined it she couldn’t wear it to dinner and she has had it since our honeymoon where she bought it in South Africa really out a damper on the night. Went to dinner and the food was great so the night was looking up. Got back to the room with our baby and realized there was blood on the pillow case. Old dry blood. Called housekeeping and they brought up fresh pillows. Woke up in the morning to go get breakfast, realized there was blood on the comforter also that we had missed. Called housekeeping to make them aware and they apologized. Went to breakfast. Food was delicious again, unfortunately I had ordered the açaí to share with my wife and son. I ate mine and it tasted great and my son had some also. My wife realized and immediately stopped eating because a few of the blueberries had mold on them. This freaked us out as we’re EXTREMELY cautious of what my 19mo old eats. And we’re worried he injected some. Told the server about it he apologized. When he brought the bill I noticed the bowl was still on there. Shocking since we had shown the server the blueberry . I paid the bill and moved on. At that point we got a call from someone on the staff. He was very kind and apologetic and asked to see the shirt. He even offered to have it cleaned and mailed to us but I insisted that was too much trouble. He also made sure that front desk took breakfast off our tab when he heard about what happened. It was very kind. We left the property feeling like our Mother’s Day had a bit of a damper on it. The property is beautiful and the staff were all incredible but alas that might have been one of the worst one night stays I’ve ever had. Which is strange as it was such a highly recommended property from my friends and colleagues in San Diego.

Dear Mr. and Mrs. S., Thank you for sharing your feedback regarding your recent stay at Fairmont Grand Del Mar. I am pleased to hear that you found our staff to be incredible and appreciated the beauty of our property. I regret, however, that your experience encountered many occurrences where we did not meet your expectations. I appreciate your candor and for sending us this message. I apologize, sincerely. I have sent you a separate email, wishing to connect personally. I hope to have the opportunity to make amends. Patrick Martin Executive, Director of Rooms Fairmont Grand Del Mar

Customer review rating 5.0/5

Gary K. Friends - Confirmed reviews ALL

The staff was extremely helpful and the rooms were great. The property has a lot of phenomenal amenities and the golf course was fantastic!!

Mr. K., Thank you for your kind words about our property and services. We are delighted to hear that you enjoyed our amenities and found our staff helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay. Patrick Martin Executive, Director of Rooms Fairmont Grand Del Mar

Customer review rating 4.0/5

Deanna G. Families - Confirmed reviews ALL

Our room overall was nice, enjoyed the reflection pond. The mattress needs replacement, we did NOT sleep well at all

Ms. G., Thank you for your kind words about our stunning property and the reflection courtyard. I regret to hear that the bed did not meet your comfort expectations. I have instructed my team to inspect that immediately. We continually strive to enhance our guests' experience, and hearing your input is of invaluable help. I hope to have the opportunity to welcome you back, and meet you in person, in the future. Patrick Martin Executive, Director of Rooms Fairmont Grand Del Mar

Customer review rating 5.0/5

Mike S. Couples - Confirmed reviews ALL

Everyone was very accommodating

Mr. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided you with excellent service and accommodations. Your satisfaction is our priority, and we appreciate your feedback. Patrick Martin Executive, Director of Rooms Fairmont Grand Del Mar

Customer review rating 4.5/5

Lisa B. Couples - Confirmed reviews ALL

Property was fantastic. Service was exceptional. Very high standards in every element from the front desk through room service, the concierge and the bell desk. Staff seemed really happy and enthusiastic and it consistently showed

Other web-users rate our hotel

  • 176 reviews 8.2/10 Location
  • 452 reviews 7.8/10 Room
  • 731 reviews 8.2/10 Service
  • 12 reviews 4.1/10 WiFi
  • 442 reviews 9/10 Amenities
  • 274 reviews 6.6/10 Food
  • 232 reviews 9.1/10 Vibe
  • 168 reviews 8.1/10 Comfort

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