ibis Gdansk Stare Miasto 2 stars

Customer review rating (ALL Rating) 4.7/5 1,776 reviews

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Heweliusza 24, 80-861 Gdansk, Poland

Description

Hotel extras

  • A 10-min walk from Gdańsk Główny railway station and main transport stops.

  • Wi-Fi throughout the facility is always free, always available.

  • Secure, monitored hotel parking is available at an additional cost.

  • Just a few minutes walk from the Old Town and its most important monuments.

  • Proximity to attractions, business and entertainment. Everything you need.

Our accommodation(s)

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Hotel location

ibis Gdansk Stare Miasto

Heweliusza 24
80-861 Gdansk
Poland

GPS:54.356569, 18.652247

Telephone
Fax +48 58 300 67 67

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

Every morning we invite guests of Ibis Gdańsk Stare Miasto and residents of the city for delicious breakfasts. Our buffet offers a varied set of fresh high-end products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,776 reviews

TripAdvisor Rating  4.5/5  714 reviews

Very pleasant hotel!

Customer review rating 5.0/5

H. E. Friends - Confirmed reviews ALL

Nice rooms, very good bath room! Good breakfast!

Well located

Customer review rating 4.5/5

Mauro Friends - Confirmed reviews ALL

Good value for money. Good location!

Well located......... however.

Customer review rating 2.0/5

Xander T. Couples - Confirmed reviews ALL

On arrival, we were welcomed by a less than pleasant receptionist. We had just left the Manchester budget, which was bad, but thought that would be a one off experience. How wrong we were. The hotel in itself is lovely, well located, and had a fresh look about it, but the staff were very rude. Twice we tried to eat in the restaurant, and twice we were left bemused with bizarre excuses. First time, we arrived at 8:15pm, and told the only thing we could order was a bowl of pasta, as everything else was switched off as they were closed, even though the time for closing was 9pm? So, pasta it was. When receiving said pasta, it felt like it had been heated in a microwave, as it never took long from order to table. Second day, we tried to go and order lunch, and the 6 members of staff who were standing around looking lost said the restaurant was closed. My wife and I just left to eat elsewhere. This did not deter us from trying one last time, which definitely was the last time. I ordered the chicken Kiev and my wife had the pork, both looking forward to our meal, it came and we started to eat. On first bite, we both looked at each other and said, this is not cooked properly. My chicken would have been as well still walking around the kitchen. My complaint went to the chef, and he sent out an apple pie as an apology. Then we got our bill, both meal and apple pie on it. Some apology. Anyway, apart from the rude staff and hopeless kitchen nightmares, Gdańsk is a lovely city.

Dear Mr Xander, thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your recent experience did not meet your expectations, and I appreciate the opportunity to respond. Regarding your first evening at the restaurant, after speaking with our staff, I learned that you had arrived close to the last order time (we accept orders until 8:30 pm, as the restaurant closes at 9:00 pm). Our team, wanting to ensure the quality of your meal, consulted with the Chef, who confirmed that a fresh pasta dish could be quickly prepared for you. I can assure you that the pasta was indeed made fresh and not reheated in a microwave. Nonetheless, I am sorry that this was not communicated more clearly, and I understand how it may have affected your dining experience. On the second day, it seems that there was a misunderstanding as the restaurant opens for lunch service at 12:00 pm. However, we acknowledge that our team could have been more flexible in accommodating you, and we sincerely apologize for this missed opportunity. As for your third dining experience, I deeply regret the issue with the undercooked meal. Our Chef has taken full responsibility for the mistake, and I can assure you that this is not reflective of our usual high standards. The apple pie was indeed meant as an apology, and after reviewing the bill, I can confirm that the pie was complimentary and not charged. We fully recognize that your stay didn’t go as smoothly as we aim for, and we sincerely apologize for the inconvenience caused. As a gesture of goodwill, we would like to refund the cost of your meal from October 16th (124 PLN) and, additionally, offer you 1,000 bonus ALL points to your loyalty account as compensation. Please do not hesitate to contact me directly at h3…, so I can process the refund and ensure the points are credited to your account. Once again, I apologize for the inconvenience, and I hope we will have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Aleksandra Guest Experience Manager

Well located simple hotel

Customer review rating 3.0/5

Myroslava Solo - Confirmed reviews ALL

I am a frequent visitor in this hotel but unfortunately the services is worse and worse from every visit. Hotel has a great location close both to the city center and railway station, so it will definitely have guests. But location is not all.

Dear Mrs Myroslava, thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your recent stay and regret that we did not meet your expectations, especially as a frequent visitor to our hotel. We truly appreciate your kind words about our hotel's convenient location. However, we are very sorry to hear about the negative experiences you encountered, particularly regarding our staff and cleanliness. Your comfort and satisfaction are extremely important to us, and we are disappointed that this was not reflected in your stay. Your concerns about the staff's behavior, cleaning services, and the lack of assistance at reception have been shared with the relevant departments. We will address these issues immediately to ensure they do not happen again. The loss of your earrings is especially concerning, and we will be conducting a thorough investigation into this matter. Please rest assured that this is not reflective of our usual standards, and we will take the necessary steps to improve. Regarding breakfast, we understand the importance of variety and will review our offerings to make sure our guests have more options in the future. Additionally, the issue with the hot water in your shower has been noted, and our maintenance team will ensure this is rectified promptly. Once again, we are deeply sorry for the inconveniences you faced, and we hope that you will consider staying with us again so we can have the opportunity to provide you with the level of service and comfort you deserve. Sincerely, Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Georges V. D. S. Solo - Confirmed reviews ALL

Excellent!

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Other web-users rate our hotel

  • 866 reviews 9.6/10 Location
  • 744 reviews 7.5/10 Room
  • 840 reviews 9.5/10 Service
  • 16 reviews 9.4/10 WiFi
  • 513 reviews 8.1/10 Breakfast
  • 297 reviews 9.1/10 Cleanliness
  • 146 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.