Dear Chris W. K. T., Thank you for your wonderful feedback. We are absolutely delighted to hear that you had an amazing stay and felt like a rock star! It's fantastic to know that you loved your room, found the views stunning, and enjoyed our attentive staff and incredible breakfast. We're especially pleased that our team was able to make roti telur for you upon request—it was our pleasure to accommodate. We look forward to welcoming you back for another rock-star experience! Sincerely, Brenda Heu Guest Relations

Dear Mohd Z. K., Thank you for your wonderful feedback. We're delighted to hear that you had an awesome stay with us. We truly appreciate you taking the time to recognize Enki, Melissa, and Mr Fakhrul. They will be thrilled to know that their efforts contributed to your satisfaction. We will be sure to share your kind words with them personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Norsyafina R., Thank you for your feedback. We're glad to hear that you enjoyed your room with the nice view and found our restaurant food nice. It's also good to know that our housekeeping team was able to clean your room daily during your stay. However, we sincerely apologize for the issues you encountered. We regret that the fridge was not working, that the QR code for the filtered water was unclear, and that your room was initially a bit dusty with hairs on the floor. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Layam E., Thank you for your feedback. We're delighted to hear that you found your room comfortable and the big pillow soft and nice for sleeping. We also appreciate your honest comment regarding the drinking water arrangement. We understand your preference for bottled mineral water, particularly given that the filtered water tap is located in the toilet. Please rest assured that your feedback has been shared with our management team for review and consideration. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Ismail I., Thank you for your wonderful feedback. We're delighted to hear that you had a smooth and relaxing stay, and that everything was good and in order. We truly appreciate you taking the time to recognize the team member who assisted you during your check-in. We will be sure to share your kind words with them personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Asrinezal M., Thank you for your wonderful feedback. We truly appreciate your encouragement and are delighted to hear that you enjoyed our hospitality. We will continue striving to provide the best service possible. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Aznam B. Z., Thank you for your feedback. We sincerely apologize for the continuous noise disturbance you experienced in your room on Level 8, and we regret that your request to change rooms could not be accommodated due to unavailability. We understand how disruptive this must have been, especially with the noise continuing until around 10:00 PM. Please rest assured that your comments have been shared with our Engineering and Front Office teams for immediate review and corrective action to address the source of the noise. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu

Dear Leroy K. S., Thank you for your wonderful and detailed feedback. We are truly delighted to hear that our reception and concierge teams made such a positive impression on you with their friendly, welcoming, and patient service. Your kind words mean a great deal to us, and we will be sure to share your appreciation with them personally. However, we sincerely apologize for the oversight regarding the collection of your used utensils from your in-room dining order on 26 September 2026. We understand that despite your request for collection, the utensils remained outside your room until check-out. While this may seem like a minor issue, we completely agree that follow-through on service requests is essential to a seamless guest experience. Please rest assured that your feedback has been shared with our In-Room Dining team to reinforce the importance of prompt and reliable service. We truly appreciate your constructive feedback and are glad that overall, you were very satisfied with your stay. We look forward to welcoming you back for an even better experience. Sincerely, Brenda Heu Guest Relations

Dear Issham K., Thank you for your wonderful feedback. We are truly honored to be considered the best in Miri. It's great to know that you found your stay comfortable and our car park convenient. We truly appreciate your recommendation for families. We look forward to welcoming you and your family back soon! Sincerely, Brenda Heu Guest Relations

Dear Waiz N., Thank you for your feedback. We're delighted to hear that you were satisfied with our facilities and breakfast. We also appreciate your suggestion regarding having a smart TV in the room. Please rest assured that we have noted your feedback and will share it with our management team for future consideration. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Muhammad N. H. H., Thank you for your wonderful and detailed feedback. We are truly delighted to hear that you had such an enjoyable stay and were impressed by the cleanliness of our property, the professionalism of our staff, and the smooth check-in and check-out processes. It's great to know that the booking process was simple, fast, and hassle-free, and that everything met your expectations from start to finish. We're also pleased that our well-maintained rooms and common areas contributed to a pleasant and relaxing experience for you. We truly appreciate you taking the time to recognize Christina Tenang. She will be thrilled to know that her efforts contributed to your satisfaction. We will be sure to share your kind words with her personally. Thank you for your recommendation, and we look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Shahar B. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation

Dear Rowena J. D. G., Thank you for your wonderful feedback. We're delighted to hear that you had a comfortable stay and found our room spacious, clean, and well-maintained, with friendly and attentive service throughout. We truly appreciate you taking the time to recognize the gentleman who assisted you at the standing counter on 30/9 at 7:25 PM with your check-in. Although you don't know his name, we will be sure to identify him and share your kind words and 10/10 rating with him personally. It means a great deal to us that his service alone made such a positive impression, and that you were very satisfied with Room 2006. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Nurnabila S., Thank you for your feedback. We sincerely apologize for the slow housekeeping service you experienced and for the inconvenience of having to request multiple times before your room was cleaned. This is certainly not the standard we strive for, and we understand your frustration. Please rest assured that your comments have been shared with our Housekeeping team for immediate review and corrective action. We are reinforcing our cleaning schedules and response times to ensure more prompt and efficient service. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Kian T. G., Thank you for your feedback. We're delighted to hear that you had a spacious and comfortable stay and found our staff very friendly and helpful. However, we sincerely apologize for the issues you encountered in Room 1407. We regret the smell from the toilet drainage, and that the air conditioning temperature was not adjustable despite setting it to 26°C. We also appreciate your suggestion regarding covering the fresh cut fruits at the buffet to protect them from flies. This is a valuable recommendation, and we will share it with our Food & Beverage team for immediate consideration. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for review and corrective action. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Jude A., Thank you for your wonderful feedback. We're delighted to hear that you had a fantastic stay with us. We truly appreciate you taking the time to recognize our Front Office team. They will be thrilled to know that their service contributed to your satisfaction. We will be sure to share your kind words with them personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Nor A. A., Thank you for your feedback. We are deeply concerned and sincerely apologize for the multiple issues you encountered during your stay in Room 808. We sincerely regret the excessive noise from the air conditioning system, the clogged and stinky sink, the unwashed cup, the leftover water from a previous guest inside the kettle, the smelly fridge, and the tobacco smell in the bathroom and on the towel. Most importantly, we apologize for the cockroach spotted at the buffet counter—this is completely unacceptable and falls far below the standards we strive for. Please rest assured that your comments have been escalated to our Engineering, Housekeeping, and Food & Beverage teams for immediate corrective action, including pest control measures, deep cleaning, and staff retraining. We are reinforcing our room inspection and hygiene protocols to ensure such issues do not recur. We truly regret that your experience was so disappointing and hope to have the opportunity to welcome you back for a much-improved stay. Sincerely, Brenda Heu Guest Relations

Dear Lih H. L., Thank you for your feedback. We are deeply concerned and sincerely apologize for the disappointing experience you encountered during your stay. We regret that you found cobwebs near the kettle station and that the bathroom smelled strongly of urine throughout your stay. This is completely unacceptable and falls far below the standards we strive for. We also apologize that the hair dryer was not provided by default and had to be requested separately. Please rest assured that your comments have been escalated to our Housekeeping teams for immediate corrective action and retraining. We are reinforcing our quality control and inspection procedures to ensure all rooms are thoroughly cleaned and properly equipped before guest arrival. We truly regret that your experience fell short of expectations and hope to welcome you back for a much-improved stay. Sincerely, Brenda Heu Guest Relations

Dear Velontino a. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation