Novotel Taiping Perak 4 stars

Customer review rating (ALL Rating) 4.5/5 1,484 reviews

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Description

Hotel extras

  • Spacious Pre - Function area for all meeting. Built in LCD projector & screen for all meeting

  • The only hotel in town provides business centre facilities.

  • The only hotel with Kid`s club and equipped with both Swimming Pool and Gym.

  • 1,100 covered parking bays available.

  • Easy access to shopping mall as hotel located on top of Taiping Mall.

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 31 / 333 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View

Premier Room with 1 King Size Bed, A unique experience combining relaxation and business. Facing the beautiful scenery of Taiping Lake and the greenery of the Hills.

  • Views:

    Lake View or Pool side

Max. number of persons
3
Area
From 31 / 333 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Premier Room with 2 Single Beds, A unique experience combining relaxation and business. Facing the beautiful scenery of Taiping Lake and the greenery of the Hills.

  • Views:

    Lake View or Pool side

Max. number of persons
3
Area
From 31 / 333 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Grand Deluxe with 1 King Size Bed, A unique experience combining relaxation and business. Facing the historical inner city with spacious room area.

  • Views:

    City View or Lake View

Max. number of persons
3
Area
From 38 / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Presidential Suite with 1 King Size Bed

Presidential Suite with 1 King Size Bed, An unforgettable experience! Large, well-designed, the suite includes a separate lounge and bedrooms. It offers unbeatable facilities: spacious living area, beautiful views of Taiping Lake.

  • Views:

    City View

Max. number of persons
4
Area
From 213 / 2292 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Taiping Perak

No 1 Jalan Tupai, Perak Darul Ridzuan
34000 TAIPING
Malaysia

GPS:4.85017, 100.7429

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 197 rooms
  • One room for people with reduced mobility
  • 14 connecting rooms
  • 197 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Children''s TV Channels

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

Inbalance

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 89 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.9 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

FOOD EXCHANGE

Non contractual photo

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Enjoy an interactive dining experience. Our buffet features Asian and international cuisine for breakfast, lunch and dinner.

The bright and cheery Lobby Lounge offers a delectable range of refreshments and light snacks.

The hotel features a fitness center, swimming pool and balanced menus for guests to keep up with their fitness regimes.

Novotel Taiping has experienced wedding specialists to ensure that your special day is truly memorable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,484 reviews

Customer review rating 5.0/5

Hooi L. G. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback about your recent stay. We are thrilled to hear you had a comfortable experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 3.5/5

Norjahan M. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your thoughts about your recent stay. We appreciate your ratings and will use your feedback to keep improving our guest experience. We hope to welcome you back in the future. Kind regards, James Chan General Manager

Customer review rating 3.5/5

Chwee H. T. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback about your recent stay. I have carefully read your comments and will review them thoroughly with our team to improve our services. Your insights are incredibly valuable in helping us elevate our guest experience. Once again, thank you for your feedback. We look forward to providing you with a much better experience moving forward. Kind regards, James Chan General Manager

Customer review rating 4.0/5

Ka L. L. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback about your recent stay. I have carefully read your comments and will address the highlighted issues directly with my team. Your feedback is invaluable in helping us improve our services. Once again, thank you for your review. We look forward to providing you with a much better experience moving forward. Kind regards, James Chan General Manager

Customer review rating 3.0/5

Martin M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback about your recent stay. I have carefully read your comments and want to assure you that we are taking action. We have recently recruited new team members for the departments that were understaffed. They are currently undergoing intensive training to ensure they meet our service standards before being stationed in their respective departments. Once again, thank you for your valuable feedback. We look forward to providing you with a much-improved experience on your next visit. Kind regards, James Chan General Manager

Dear Guest, Thank you for sharing your feedback about your recent stay. We are thrilled to hear you had a comfortable experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 3.5/5

Norjahan M. Friends - Confirmed reviews ALL

Room was ok but aircond not cold,breakfast spread could be better but reception staff n concierge were exceptional.

Dear Guest, Thank you for sharing your thoughts about your recent stay. We appreciate your ratings and will use your feedback to keep improving our guest experience. We hope to welcome you back in the future. Kind regards, James Chan General Manager

Customer review rating 3.5/5

Chwee H. T. Friends - Confirmed reviews ALL

It would have been an excellent hotel choice if not of the less than decent housekeeping standards. This is the identical opinion of travelling companions of another room. This key aspect has adversely impacted the otherwise comfortable stay experience. The front office staff members are most courteous, friendly and professional.

Dear Guest, Thank you for sharing your feedback about your recent stay. I have carefully read your comments and will review them thoroughly with our team to improve our services. Your insights are incredibly valuable in helping us elevate our guest experience. Once again, thank you for your feedback. We look forward to providing you with a much better experience moving forward. Kind regards, James Chan General Manager

Customer review rating 4.0/5

Ka L. L. Families - Confirmed reviews ALL

I go back to Taiping regularly. No need to look further. This is the place to stay. Comfortable rooms. Central location. Decent buffet breakfast. However, they need to spend more on upkeep. The USB power points were not working. The safe was spoilt. The floor lamp had to be controlled from the wall socket instead of the lamp switch

Dear Guest, Thank you for sharing your feedback about your recent stay. I have carefully read your comments and will address the highlighted issues directly with my team. Your feedback is invaluable in helping us improve our services. Once again, thank you for your review. We look forward to providing you with a much better experience moving forward. Kind regards, James Chan General Manager

Customer review rating 3.0/5

Martin M. Solo - Confirmed reviews ALL

The hotel itself was ok. Nothing special and I’d probably class it as an IBIS, not a Novotel. The staff here were extremely overworked. Just one on check in, a concierge who doubled up as a maintenance and a bar tender who was expected to work elsewhere as well as the bar. These guys did a great job, they just deserve a bit more help.

Dear Guest, Thank you for sharing your feedback about your recent stay. I have carefully read your comments and want to assure you that we are taking action. We have recently recruited new team members for the departments that were understaffed. They are currently undergoing intensive training to ensure they meet our service standards before being stationed in their respective departments. Once again, thank you for your valuable feedback. We look forward to providing you with a much-improved experience on your next visit. Kind regards, James Chan General Manager

Customer review rating 4.0/5

Sazli Z. Couples - Confirmed reviews ALL

Well located!

Dear Guest, Tthank you for sharing your feedback regarding your recent stay. We are delighted to see that you had a positive experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 3.5/5

Tik L. L. Families - Confirmed reviews ALL

Positive side, whenever we go Taiping, we still pick Novotel because of the location and hotel grade comparing to others local hotel. With my platinum membership, yes most of the time i got free upgraded. However, recent trip the room service quite upset us. I booked 3 rooms; my Australia uncle and aunt were in the grand deluxe king size room. When they back after lunch, the room wasn't clean. So, they called to clean up the room and asked for bottle water. But they got the answer ran out of water. Then, after 3pm they came back to the room, it wasn't clean. They called again. At the end, almost close to 5pm plus only came to clean the room but they were too tired and need to rest. Ended up the room wasn't clean for the whole day! This is unacceptable!

Dear Guest, Thank you for sharing your feedback about your recent stay. I have read your comments, and I would like to sincerely apologize for the poor service you encountered during your stay. I will investigate this matter thoroughly and address the issues with our department heads to ensure we improve our service moving forward. Once again, thank you for your valuable feedback. We look forward to providing you with a much better experience in the future. Kind regards, James Chan General Manager

Customer review rating 5.0/5

Choon S. L. Families - Confirmed reviews ALL

Very friendly staff eg Cyrus

Dear Guest, Thank you for providing feedback on your recent experience with us. Your positive ratings and comments mean a lot to our team, and we look forward to your next visit. Kind regards, James Chan General Manager

Customer review rating 5.0/5

Rashid D. Families - Confirmed reviews ALL

Best experience first time in Taiping

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are delighted to know that you had a comfortable experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 4.0/5

See Y. W. Friends - Confirmed reviews ALL

Both check-in and check-out were quick, and the front desk staff were very friendly. As a Platinum member, I was kindly upgraded to a lake view room, which offered a beautiful view of the Taiping Lake Gardens, and they also provided a lovely fruit basket. The bed in the room was quite comfortable.However, there were a few minor issues. Housekeeping forgot to provide bath towels. I called the front desk to inform them, but we waited for a long time and they still hadn't arrived. It wasn't until my friend and I were heading out for dinner that I reminded the front desk again. The towels were finally in our room when we returned. Additionally, the bathroom really lacks hooks or racks for hanging clothes.On the bright side, the hotel's location is extremely convenient. It is within walking distance to the scenic Taiping Lake Gardens, and the surrounding area is packed with all kinds of restaurants, food stalls, and local eateries.

Customer review rating 4.5/5

Weng C. K. Business - Confirmed reviews ALL

Located in prefect location in Taiping

Dear Guest, Thank you for sharing your feedback about your recent stay. We are delighted to hear you had a positive experience and look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 4.5/5

Nithiananthan P. Couples - Confirmed reviews ALL

The stay was generally good. The toilet floor was dusty. It appears like not cleaned for sometime. We stayed for 2 days. At 5pm, I had to call the receptionist more than 2 times to clean the room. Do we really to beg the hotel to do the housekeeping? No food menu available to order in room food ordering.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. Please accept our sincere apologies for the cleanliness issues, the shortcomings in our front office and housekeeping services, and the missing room service menu. We hold our team to a high standard, and it is clear we fell short during your stay. I have addressed these specific matters with our Executive Housekeeper and department heads to ensure immediate corrective training is put in place. We appreciate your valuable feedback and look forward to welcoming you back for a much-improved experience in the future. Kind regards, James Chan General Manager

Customer review rating 4.0/5

Kalthom A. B. Couples - Confirmed reviews ALL

All satisfied except the breakfast should have more choice.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are delighted to see that you had an positive experience, and we look forward to welcoming you back soon. I will thoroughly review our entire breakfast offering and work with my Executive Chef to enhance it. Kind regards, James Chan General Manager

Customer review rating 4.5/5

Nashrah M. Friends - Confirmed reviews ALL

Staffs follows instructions regarding birthday cake as requested. Also received upgraded room and late checkout as a Gold Accor member

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are delighted to see that you had a pleasant experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 4.5/5

Nor R. R. Business - Confirmed reviews ALL

Room clean, city view nice during night time, food so good, on price expensive just in Taiping

Customer review rating 5.0/5

Saiful H. A. Business - Confirmed reviews ALL

Everything was perfect. *side note: morning session - there was photographer filming at the lobby area and we were denied our seatings. No prior notice served.

Customer review rating 5.0/5

Boo K. C. Couples - Confirmed reviews ALL

Had a wonderful stay at Novotel Taiping! The hotel is clean, comfortable, and well maintained, with a convenient location and beautiful surroundings. The room was spacious and comfortable, and the staff were friendly, helpful, and professional throughout our stay. I would especially like to mention Kamaliah, the receptionist, who was very helpful, friendly, and attentive whenever we needed assistance. Her kindness and excellent service made our stay even more enjoyable. Overall, it was a pleasant and relaxing experience. Highly recommended, and we would definitely consider staying here again on our next visit to Taiping!

Customer review rating 4.5/5

Chris K. K. T. Families - Confirmed reviews ALL

Always treasure hotels that look after Accor members. It is nice to see Accor hotels extend Accor benefits to both rooms booked by members.

Customer review rating 4.5/5

Hazrine M. T. Solo - Confirmed reviews ALL

Strategically located

Dear Guest, Thank you for sharing your feedback about your recent stay. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager

Customer review rating 3.0/5

W. S. W. M. Families - Confirmed reviews ALL

Generally a lovely hotel. The doorways to room looks lavish and 4 star standard. The room was clean and had decent ID and was generally comfortable. The front desk team was very friendly and pleasant. But we had a very unpleasant experience on the day we were supposed to check out. At 10.30am, we were just idling in the room when we saw the door to our room was opened by a man (he looks foreign - could be bangladeshi). There was no knocking or ringing of door bell. When the guy saw us, he quickly shouted housekeeping. And then he proceeded to just leave. We are a muslim family and 2 of us were not in our hijab. Heaven forbids should we not be appropriately attired then. I find this incident very disturbing and pretty suspicious. I hope the hotel will look into this matter seriously and prefer such things from happening again.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. Firstly, I want to sincerely apologize for the unpleasant experience you encountered with our housekeeping staff. Please be assured that this does not reflect the high standards of hospitality we strive to maintain. I have shared your comments directly with our Executive Housekeeper to ensure immediate corrective action. We are currently reinforcing our standard operating procedures (SOPs) and providing comprehensive, ongoing training to our team members—particularly our newer staff—to ensure consistency and care in our service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, James Chan General Manager

Other web-users rate our hotel

  • 1,334 reviews 9.4/10 Location
  • 1,502 reviews 8.4/10 Room
  • 1,229 reviews 8.6/10 Service
  • 35 reviews 5.2/10 WiFi
  • 868 reviews 8/10 Cleanliness
  • 453 reviews 8.7/10 Breakfast
  • 243 reviews 8.7/10 Vibe
  • 12 reviews 4/10 Bar

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