Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.2/5 2,266 reviews

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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,266 reviews

Customer review rating 4.5/5

Andrew N. L. Families - Confirmed reviews ALL

As a regular patron of this hotel, where I typically stay between 7 and 14 days at a time, I was pleased to see that the property is currently undergoing a facelift. During this visit, my father and I checked into one of the renovated rooms on the 9th floor. The room had been fully remodeled and felt much more modern and comfortable, with updated features and a spacious, cosy sofa that made the stay even more pleasant. We also enjoyed spending time at the newly refurbished pool. It was very refreshing, and the upgraded pool facilities added positively to the overall experience. On my previous trip, we did not try the local dishes at Culina Restaurant because we felt the pricing was rather high. For instance, RM68 for a bowl of Sarawak laksa seemed quite expensive, especially when compared to the laksa previously served at Puzzle, which was around RM40+. However, this time I decided to give it a try, and it turned out to be beyond expectations. The laksa was absolutely scrumptious, rich in flavour, and served with generously sized tiger prawns. It was so good that throughout my stay, I ordered it at least four times. At RM68 per bowl, it is certainly premium-priced, but in my opinion, it was worth it. Another detail I appreciated was the warm recognition upon check-in. The staff recognized both my father and me immediately, and being addressed by name rather than the generic “sir” felt much more personal, sincere, and welcoming. That said, there are a few areas I would like to highlight for improvement: 1. Limited TV channels The television in the room offered quite limited channels. We mostly watched BBC and AXN/Cinemax, with repeated programmes most of the time. Screen mirroring from Apple devices was not available, and cable connection options were also not possible. For a hotel of this standard, more flexible in-room entertainment options would be appreciated. 2. Fridge not functioning properly The fridge was not cold at all and instead became warm over time. I suspect this may be due to poor ventilation within the built-in cabinet. Unfortunately, some of our fruits spoiled as a result. 3. Night service at Culina needs better coordination The night staff at Culina were not very attentive. On 18/03 at around 10.00 pm, we called to order ice cream and asked whether there were any options other than Baskin-Robbins. The lady who answered said, “No, we only have Baskin-Robbins.” I then asked whether I could have the regular scoop ice cream sometimes served during buffets instead, but she was unable to answer and passed the call to her supervisor. The supervisor informed me that another option was available, which was Nestlé ice cream. I requested that instead of Baskin-Robbins. Since it was not listed on the menu, he said he needed to confirm the price and would call me back. Unfortunately, more than 30 minutes passed without any follow-up, so I had to call again myself. The supervisor simply replied, “I was unable to call your room.” I felt that, in such a situation, another solution could have been found, perhaps through the front desk, rather than leaving the guest waiting without any update. To avoid wasting further time, I eventually proceeded with the Baskin-Robbins order, as requesting the regular Nestlé ice cream seemed to involve an unnecessarily tedious process. I had also requested a bucket of ice. After the order was finally confirmed, it took another 30 minutes to be delivered. When the staff arrived, he brought the ice cream but forgot the bucket of ice, and had to return again with it later. Overall, the night kitchen service felt rather haphazard and disorganized. For what should have been a very simple request (ice cream doesn't require kitchen to heat up the stove!) , the entire process took about 1.5 hours. 4. Excellent laksa, with one small hygiene suggestion As mentioned, I truly enjoyed the “premium” Sarawak laksa at Culina. Compliments to the chef. My only small suggestion to the kitchen would be to please de-vein the tiger prawns for hygiene reasons. Nevertheless, overall my father and I enjoyed our stay and still look forward to returning again soon. I would also like to compliment the following staff members for their excellent service: • Solly, waitress from Culina Restaurant • Apin, Front Desk staff Thank!

Dear Mr. Andrew N. L., Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty. We are delighted to know that you enjoyed our newly refurbished rooms and facilities. It is heartening to hear that the refreshed design, enhanced comfort, and upgraded pool contributed positively to your overall experience. Your kind words about our Sarawak laksa at Culina are especially appreciated. We are thrilled that it exceeded your expectations and became a highlight of your stay. We will be sure to share your compliments with our culinary team. Equally, we are pleased that the personalized recognition at check-in made your arrival more meaningful. Creating a warm, familiar, and welcoming environment is something we strive for, and it is wonderful to know this resonated with you. At the same time, thank you for sharing your constructive feedback. We regret that the in-room entertainment options did not meet expectations, particularly with the limited channel selection and lack of connectivity features. We are also sorry to learn about the minibar, and understand the inconvenience caused. The issues have been shared with the management for further review. We sincerely apologise for the experience you encountered with the night service at Culina. The delays, lack of follow-up, and coordination issues you described are certainly not reflective of the standards we strive to uphold. Your detailed feedback has been shared with our Food & Beverage leadership team for immediate review, and we will be reinforcing the importance of clear communication, responsiveness, and service efficiency, particularly during late hours. Thank you as well for your thoughtful suggestion regarding the preparation of the tiger prawns in the laksa. We truly appreciate your attention to detail and will ensure this is addressed with our kitchen team to further refine both quality and hygiene standards. Despite these shortcomings, we are very pleased to know that you and your father still had an overall enjoyable stay and that you look forward to returning. Your recognition of Ms. Solly from Culina and Mr. Apin from our Front Desk means a great deal to us, and we will be sure to share your kind compliments with them. Thank you once again for your continued support and for sharing such valuable insights. We look forward to welcoming you back for another seamless and memorable stay. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 5.0/5

Mohd I. M. Families - Confirmed reviews ALL

We stay for 3 days and 2 night. Actually, we always stay here but this time the lobby was very beautiful and nice and extravagant. I am really glad bringing my wife here. We order room service, and we also like the room that they offer to us. My wife really adore the room, that been earlier refurbished by the hotel. Some more, they give us early check in, around 11.30 am. All the staff , namely Davidson and Chris vigil really helpful and hospitable . Bellman and counter staff very cheerful and responsive. Shout out staff : Davidson (bellman)

Dear Mr. Mohd I. M., Warmest greetings from Pullman Kuching! We are truly delighted to welcome you back again and even more pleased to know that this visit was a memorable one for you and your wife. It is wonderful to hear that you appreciated the refreshed lobby design, which we are proud to have elevated into a more elegant and welcoming space for our guests. We are especially glad that the newly refurbished room exceeded your expectations. Your kind words about the room concept, furniture, city view, and thoughtful in-room features such as the water dispenser are greatly appreciated. It is encouraging to know that these enhancements, including our move towards reducing single-use plastics and providing more sustainable in-room amenities, contributed positively to your experience. We are also pleased that the early check-in arrangement added convenience to your arrival and that your room service experience met your expectations. Your recognition of Mr. Davidson, Mr. Christ, and our bell and front office teams is sincerely appreciated. We will be sure to share your compliments with them, as they will be very encouraged to know their hospitality made a difference to your stay. Thank you once again for your continued loyalty and for choosing to stay with us. We truly look forward to welcoming you and your wife back for many more memorable stays in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 2.5/5

Masayuki K. Friends - Confirmed reviews ALL

1. The shower drain was clogged. This raises concerns as to whether proper pre-use inspections are being conducted. The issue was addressed after it was reported. 2. There appears to be a malfunction in the elevator direction indicator. When going down, the external indicator was displaying “up,” which suggests a lack of monitoring or maintenance. 3. Ongoing renovations across multiple areas made the overall environment feel less comfortable and not very relaxing.

Customer review rating 4.0/5

Henry W. Couples - Confirmed reviews ALL

We stayed 4 nights in one of your newly refurbished rooms.

Dear Mr. Henry W., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us at Pullman Kuching. We are pleased to know that you had a comfortable experience overall and that you enjoyed staying in one of our newly refurbished rooms. It is always encouraging to hear that our enhancements have contributed positively to our guests’ stay. At the same time, we appreciate you highlighting your experience with the minibar. We understand that having to leave the cupboard door open for it to function properly is not ideal. Should you be able to share a little more detail on how the fridge was performing, it would greatly assist our Engineering team in investigating this further and ensuring a more seamless experience for future stays. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 4.0/5

Doris H. Business - Confirmed reviews ALL

We had an event anniversary there, the food was nice , venue was grand and big. can accomodate my participants. the PIC Ms Christina and Mr Eric was very patience and responsible ! Thank you so much !

Dear Ms. Doris H., Warmest greetings from Pullman Kuching! Thank you for your kind words regarding your recent anniversary event at Pullman Kuching. We are delighted to hear that you found the venue spacious and the food enjoyable. It is wonderful to know that Ms. Christina and Mr. Eric made a positive impact on your experience with their dedication and patience. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Other web-users rate our hotel

  • 824 reviews 8.6/10 Location
  • 1,569 reviews 7.5/10 Room
  • 1,387 reviews 8.5/10 Service
  • 78 reviews 3.9/10 WiFi
  • 618 reviews 6.2/10 Cleanliness
  • 391 reviews 7.6/10 Breakfast
  • 261 reviews 6.2/10 Value
  • 220 reviews 3.1/10 Pool

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