Dear Ms. Ng L. F., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel well located, and that you appreciated the spacious and clean accommodations. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. T. Chee W., Warmest greetings from Pullman Kuching! Thank you for your thoughtful and detailed feedback. We are delighted that you appreciate the refreshed design of Pullman Kuching, the comfort of our rooms, and the improvements to our dining experience at Culina. It is especially encouraging to know that our team responded promptly to your observation regarding the slippery floor near the coffee machine, and we will be sure to share your kind recognition with them. We are also pleased that the safety briefing during your event was clear and helpful. We appreciate your suggestions regarding room soundproofing, sustainability, and the possibility of offering a refreshing local welcome drink or cool towel upon arrival. We sincerely apologise that the soundproofing did not provide the level of comfort you expected, and your feedback will be shared with the relevant team for review. Your thoughtful suggestions are also appreciated as we continue to explore ways to enhance our guests’ comfort and arrival experience while remaining mindful of our sustainability commitments. Thank you once again for your support and constructive suggestions. We look forward to welcoming you back to Pullman Kuching and providing you with an even more enjoyable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Hellena A., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback! We are delighted to know that you and your family enjoyed a comfortable and memorable stay at Pullman Kuching. It is lovely to hear that you appreciated the cleanliness and spaciousness of our rooms, the beautiful views, and our swimming pool, which offers a relaxing space for families to enjoy together. Your kind recognition of our team’s friendly and helpful service is equally appreciated. We are truly pleased that your stay left you wishing for another night with us! We look forward to welcoming you and your family back to Pullman Kuching for more wonderful memories together. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. M. T. M. J., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback! We are delighted that you enjoyed our refreshed interiors and found the new design modern, comfortable, and inspiring. It is especially rewarding to know that the transformation has made such a positive impression compared to your previous stay. Your kind words mean a great deal to us, and we look forward to welcoming you back to Pullman Kuching for another exceptional experience! Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Mohammad H. M., Warmest greetings from Pullman Kuching! Thank you for sharing your honest feedback. We sincerely apologise that your arrival experience did not reflect the warm hospitality and attentive service you rightfully expected from Pullman. We understand your disappointment with the lack of assistance with your luggage, and we acknowledge that this should have been handled more proactively by our team. We also regret that we were unable to accommodate your preference for a firmer pillow and that our breakfast selection did not fully meet your expectations. Your comments highlight important areas where we need to improve, particularly in ensuring consistent service attentiveness and anticipating our guests’ needs, even during exceptionally busy periods. Please be assured that your feedback will be shared with the relevant teams for review and follow-up. We are truly sorry that we fell short of the experience you expected from our brand, and we hope you may reconsider giving us another opportunity to restore your confidence in Pullman Kuching. Yours sincerely, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Havilland B. A., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted that your stay at Pullman Kuching made you feel special and well taken care of. Every guest deserves a memorable experience, and we are glad to have been part of yours. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Veng L., Warmest greetings from Pullman Kuching! Thank you for sharing your feedback. We are pleased to know that you enjoyed the spaciousness and cleanliness of our family room. However, we sincerely apologise for the inconvenience caused by the inconsistent hot water supply, as we understand the importance of having a comfortable and relaxing stay, especially when travelling with family. Your comments were shared with our Engineering team for further attention and improvement. We appreciate you bringing this to our attention and hope to have the pleasure of welcoming you and your family back to Pullman Kuching for a more seamless and enjoyable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Aiman S. B., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback! We are delighted to know that you had a smooth check-in experience and found your room exceptionally clean. It is especially rewarding to hear that Mr. Nasrizal made such a positive first impression through his warm hospitality and professionalism. Your kind recognition will certainly be shared with him and the team as an encouragement to continue delivering genuine and attentive service. At Pullman Kuching, we strive to provide exceptional service and create memorable experiences for our guests. It is gratifying to know that we met your expectations during your arrival. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future. We look forward to welcoming you back to Pullman Kuching for another pleasant and memorable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Halimatol S. A. D., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to know that you enjoyed a relaxing stay with us, from the comfort of your room and the welcoming ambience of our lobby to the friendly and helpful service of our team. It is wonderful to hear that our peaceful setting, while remaining conveniently close to Kuching Waterfront and nearby dining options, added to your overall experience. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Widy S., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback and for choosing Pullman Kuching for your family getaway. We are delighted that you and your family enjoyed the spacious Family Room upgrade, our breakfast selection, and the swimming pool, which brought such joy to your children. It is equally rewarding to know that your booking experience through the ALL App was seamless and that our team made you feel welcomed and valued throughout your stay. Your kind recognition as a Platinum member is truly appreciated. We are also pleased that you noticed and appreciated our efforts to reduce waste and minimise single-use plastics. Your encouraging words mean a great deal to our team, and we look forward to welcoming you and your family back to Pullman Kuching for more wonderful memories on your next visit. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Julia O., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. However, we noted that the rating for your bar experience is less satisfactory as compared to the other aspects of your stay. We would very much appreciate if you could further elaborate on the experience which did not quite meet your expectation. Your feedback will serve as an avenue for improvement. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. Kindly allow us to thank you on behalf of the Front Office and the Sales team for the kind words. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Carolyn C., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are truly delighted to know that your stay at Pullman Kuching stood out as one of your best hotel experiences in years. It is especially rewarding to hear that our team’s attentive service, spacious rooms, buffet breakfast, and facilities, including the pool, gym, reformer station, and cocktails at The Junction Bar, all contributed to such a memorable experience. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Miss A. S., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Anju S., Warmest greetings from Pullman Kuching! Thank you for continuing to choose Pullman Kuching for your stays. We sincerely regret to learn that this visit did not meet the expectations set by your previous experiences. We understand how disappointing it can be when the overall experience falls short of what you have come to expect from us. We would greatly appreciate it if you could share a little more about the aspects of your room, breakfast selection, and our team’s service that could have been better. Your additional feedback would help us better understand your experience and identify areas where we can improve. Thank you for your continued support, and we hope to have the opportunity to provide you with a more enjoyable stay on your next visit. Yours sincerely, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Azyanrahimi I., Warmest greetings from Pullman Kuching! Thank you for your heartfelt feedback and for choosing Pullman Kuching. We are delighted to know that the warm hospitality of our team across the hotel, from Front Office and our restaurants to In-Room Dining and the Fitness Centre, made such a positive impression. Your kind recognition of our Front Office and Reservations team, especially those who assisted you with your booking enquiry, is truly appreciated. We are also pleased that you enjoyed the spacious, contemporary room, jacuzzi, swimming pool, and gym. We will be sure to share your appreciation with our team and our General Manager, who will be happy to know that the fruits and kek lapis added a thoughtful touch to your stay. Thank you as well for your constructive suggestions regarding the gym equipment and breakfast selection. We would appreciate it if you could share which aspects of the breakfast experience you feel could be improved, as your feedback would help us better understand your expectations and identify areas where we can enhance our offerings. We look forward to welcoming you back to Pullman Kuching for another memorable stay. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Dear Mr. Steven C. S. H., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. Kindly allow us to thank you on behalf of Ms. Veronica for the kind words. We are glad that her professionalism had left a positive impression on you. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching