Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 4,664 reviews

Best price
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Novotel Madrid Center - Image 1
Novotel Madrid Center - Image 2
Novotel Madrid Center - Image 3
Novotel Madrid Center - Image 4
O Donnell 53, 28009 MADRID, Spain

Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Telephone
Fax +34 915 74 56 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,664 reviews

TripAdvisor Rating  4.0/5  2,627 reviews

Certificate of excellence 2023

Estancia agradable

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Estancia agradable

Good location

Customer review rating 4.0/5

H J. N. Business - Confirmed reviews ALL

The hotel is situated near to the Parque de El Retiro with the del Prado and Reina Sofia museums within walking distance. Surrounding areas have an abundance of restaurants with a El Corte Ingles store just a stone's throw away. The area feels safe and the proximity of the park is great if you need your daily run fix. Room is basic but functional and things works. They only give you a small pocket tissue for the duration of the stay and the room does not come with body lotion. So in the colder and dryer months, bring your own to hydrate your skin. Staff are friendly. All in a good stay and nothing less than what I would expect of a Novotel.

All was good

Customer review rating 4.0/5

Roman Families - Confirmed reviews ALL

Generally, all was good, but the room wasn't prepared for our child, but it was fixed after the additional request

Decent stay

Customer review rating 4.5/5

Tt Solo - Confirmed reviews ALL

Since Accor has no upscale hotels in Madrid left this was my choice for a one night stay in Madrid. Overall a decent experience with a pleasant and automatic upgrade. Hotels were on a premium on that night and this was one of the rare occasions where the Platinum guarantee was required for me to book a room. Check in was remarkably swift at the ALL counter. No credit card swipe or forms to fill in (Accor has all those details on record in any case and this should be the standard for premium guests). They immediately upgraded the room from Executive with terrace to Suite with terrace. Drinks voucher (beer or wine only) was also handed over without having to request it. The room was suitably large, a one room suite with a large living room and around the corner the bed and bathroom. There is no separation though between living and sleeping quarters. The bathroom was on the small side. The free minibar was somewhat underwhelming as it only contained two water bottles. The terrace was in fact a wrap around balcony with two seating areas (table and chairs). Nice to have the morning coffee in the Madrid sun. My only small complaint would be that neither of the two large TVs had any casting options. This really should be standard at hotels these days. I availed of room service in the evening (rather limited menu) but it hit the spot. Breakfast however is served in a rather soulless large room (more akin to a meeting room). A wide and decent choice (nothing cooked to order) but presented without any imagination or style (large plates on flat tables).

Clean but some staff very rude, and water only given on first day despite being advertised as a highlight of the hotel

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Some staff were either rude or wonderful- nothing in between. The hotel advertises free mineral water but that is only provided on the first day- after that you are expected to buy water. That’s fine, but then don’t advertise the free mineral water. Pool was closed for weather but the temperature was 26C! All in all, not worth the cost and very is my not a 4star hotel.

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Other web-users rate our hotel

  • 1,909 reviews 9/10 Location
  • 2,356 reviews 7.4/10 Room
  • 2,460 reviews 9.2/10 Service
  • 53 reviews 5.3/10 WiFi
  • 1,310 reviews 8.7/10 Breakfast
  • 856 reviews 8.1/10 Cleanliness
  • 503 reviews 4.6/10 Value

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.