Dear Guest, I am sorry to read your review and to learn that your stay at Novotel Parma Centro did not meet your expectations. I would like to clarify that our hotel is located just 100 metres from the entrance to the historic city centre, making it easily accessible on foot. We also have an external security service to ensure the safety of our guests within and in the immediate vicinity of the hotel; naturally, however, we cannot provide security along the entire route to the historic city centre. I am sincerely sorry about the issue you experienced with the air conditioning. We hope that you had the opportunity to contact our Reception during your stay, so that we could intervene promptly and try to resolve the problem. Thank you nevertheless for sharing your experience. Your feedback is valuable and helps us continuously improve our service. Kind regards,

Dear Esther G., Thank you very much for taking the time to share your feedback and for your excellent rating! We are delighted to know that you enjoyed your three-night stay and appreciated our convenient location and pleasant atmosphere. It is particularly wonderful to hear that you found our Reception team helpful and courteous, and that you enjoyed the wide selection available at our breakfast buffet. We hope to have the pleasure of welcoming you back to Novotel Parma Centro soon for another enjoyable stay. Kind regards, Isabella Nardin Front Office Manager

Dear Maria M. C., Thank you for taking the time to share your detailed feedback and for your good rating. We are pleased to know that you appreciated our excellent location, the cleanliness and comfort of your room, as well as the kindness and welcoming attitude of our team! We are, however, sorry that the attention to detail from our housekeeping team did not fully meet your expectations and we will share your comments with the relevant team to reinforce our attention to these details. We appreciate your constructive feedback, as it helps us identify areas where we can improve. We remain fully at your disposal should you wish to provide any further details about your experience. We hope to have the opportunity to welcome you back and provide you with an even better stay! Kind regards, Isabella Nardin Front Office Manager

Dear Solenne, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not fully meet your expectations, particularly regarding the unpleasant smell in the room. May we ask whether this was reported to our Reception team during your stay? Had we been informed immediately, we would have been happy to arrange a room check and, if necessary and subject to availability, offer a room change to ensure your comfort. Regarding the parking, our private garage is available at a rate of €18 per day and offers the convenience of parking directly at the hotel. Spaces are subject to availability and cannot be reserved in advance. We understand your comments regarding the size of our outdoor areas and appreciate your feedback. Our pool and outdoor spaces are primarily designed to offer guests a place to relax and cool off during the warmer months. We are sorry that you felt the overall value did not correspond to your expectations. Should you wish to provide any further details, we remain fully at your disposal to better understand your experience. Kind regards, Isabella Nardin Front Office Manager

Dear Fiona s., Thank you very much for your perfect score! We are delighted to know that you enjoyed your stay at Novotel Parma Centro. Your satisfaction is the greatest reward for our team, and we truly appreciate you taking the time to share your rating with us. We hope to have the pleasure of welcoming you back to Parma very soon. Kind regards, Isabella Nardin Front Office Manager

Dear MOHAMED G., Thank you for taking the time to share your detailed feedback and for your loyalty as an Accor Member. We are truly sorry that your stay did not fully meet your expectations and that several inconveniences affected your experience. As explained via email prior to your arrival, the hotel was fully booked, so unfortunately we were unable to offer a room upgrade. As you may have noticed, we always responded promptly to your requests and, following your reports, offered room changes in order to assist you and find the most suitable solution. Regarding the parking, as previously explained, spaces are subject to availability and cannot be reserved in advance. We are nevertheless pleased that you were able to find a parking space at the hotel on all but one day of your stay. We sincerely hope that the gestures made towards you during your stay demonstrated that our goal is always to ensure a pleasant experience and that the needs and requests of our guests remain our priority. Should you wish to discuss any aspect of your stay further, we remain entirely at your disposal. I hope to have the opportunity to welcome you back to Novotel Parma Centro soon and provide you with an even better experience! Kind regards, Isabella Nardin Front Office Manager

Dear Shirley M., Thank you very much for taking the time to share your feedback and for your loyalty as an Accor Member! We are delighted to know that you enjoyed your two-night stay and appreciated our excellent location, the comfort of your room, and the warm welcome from our team. It was a pleasure to welcome you to Novotel Parma Centro, and we hope to have the opportunity to welcome you back soon! Kind regards, Isabella Nardin Front Office Manager

Dear Ben C., Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to know that you enjoyed your two-night stay and appreciated our convenient location, close to both the train station and Parma city centre. It was a pleasure to welcome you to Novotel Parma Centro, and we hope to have the opportunity to welcome you back on your next visit to Northern Italy. Kind regards, Isabella Nardin Front Office Manager

Dear Rajesh M. M. M., Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our hotel, its convenient location, and the kindness of our team. Regarding your request for cups or glasses, we are glad that our team was able to assist you promptly. For safety reasons, we provide paper cups in the rooms rather than glassware. We have also chosen not to use disposable plastic cups, in line with our commitment to reducing single-use plastic. We are sorry that this aspect had such a significant impact on your overall impression and final rating. We hope to have the pleasure of welcoming you back to Novotel Parma Centro! Kind regards, Isabella Nardin Front Office Manager

Dear Martin L., Thank you for taking the time to share such detailed feedback and for your loyalty as an ALL Platinum member. We are pleased to know that you appreciated the kindness and helpfulness of our team. We are also glad that our Reception team was able to promptly arrange a room change and that you immediately brought the issue to our attention, allowing us to intervene without delay. At the same time, we are sorry that several aspects of your stay did not fully meet your expectations. We have taken note of your comments regarding cleanliness, maintenance, air conditioning, and the pool area, and we will share them with the relevant teams for the necessary checks and follow-up. Regarding the crickets, during periods of particularly warm weather these insects may occasionally enter the rooms despite the preventive measures and regular checks carried out by our specialised partners. We understand that their presence can be unpleasant and regret the inconvenience caused. Your feedback regarding our quality controls is particularly valuable and will help us focus our attention on the areas where improvements are needed. Should you wish to share any further details about your stay, we remain entirely at your disposal. We sincerely hope to have the opportunity to welcome you back and provide you with the experience you would expect from an ALL Platinum stay. Kind regards, Isabella Nardin Front Office Manager

Dear Pierre D., Thank you for taking the time to share your feedback. We are sorry to learn that the charging service for electric vehicles did not meet your expectations, especially considering that this was an important reason for choosing our hotel. We would like to clarify that the charging stations are managed directly through an external application and are not operated by the hotel. Our Reception team is always available to provide assistance and information on how to download the app and how to use the service correctly. We regret that you experienced difficulties and remain at your disposal should you wish to share further details about the issue encountered, so that we can better understand what happened. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience! Kind regards, Isabella Nardin Front Office Manager

Dear Claire C., Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to know that you enjoyed your stay and appreciated the warm welcome from our team, the spacious and clean family room, and the comfort of our beds. It is also a pleasure to hear that you liked our reception area and felt well looked after throughout your visit. Thank you for recommending Novotel Parma Centro to other travellers. Your kind words are a great source of motivation for our entire team. We look forward to welcoming you and your family back for another memorable stay. Kind regards, Isabella Nardin Front Office Manager

Dear Spyridon T., Thank you very much for taking the time to share your feedback and for your excellent rating! We are delighted to know that you enjoyed your stay and appreciated the friendliness of our team, the comfort of your room, and our breakfast. It is especially rewarding to hear that you enjoyed the wide variety of fresh options available each morning. Your kind words are greatly appreciated and will be shared with our entire team, who work every day to provide our guests with a welcoming and enjoyable experience. We look forward to welcoming you back to Novotel Parma Centro for another pleasant stay! Kind regards, Isabella Nardin Front Office Manager

Dear Theodorus R., Thank you for taking the time to share your feedback. We are truly sorry to read your comment and to learn about your experience. The comfort and safety of our guests are our highest priorities. Our rooms are regularly inspected and monitored according to strict procedures, and for this reason we would very much like to investigate your report further to better understand what happened. Should anything similar ever occur during a future stay, we kindly encourage you to inform our Reception team immediately. This would allow us to take prompt action, carry out all the necessary checks, and, if required, arrange an immediate room change to ensure your comfort. We would greatly appreciate the opportunity to receive any additional details about your stay so that we can conduct a thorough investigation. Please do not hesitate to contact us directly. Kind regards, Isabella Nardin Front Office Manager