AKI Hotel Hong Kong - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,012 reviews

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AKI Hotel Hong Kong - MGallery Collection - Image 1
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239 Jaffe Road, 0 Wan Chai, Hong Kong SAR, China

Description

Hotel extras

  • Japanese-style Tatami Room

  • Roof-top Whisky Bar with panoramic city view

  • 1-minute walk from the China Visa Application Service Center

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

Our accommodation(s)

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Hotel location

AKI Hotel Hong Kong - MGallery Collection

239 Jaffe Road
0 Wan Chai
Hong Kong SAR, China

GPS:22.279171, 114.176875

Telephone
Fax +852 2121 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,012 reviews

Overall it is ok

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Average new hotel

Dear Guest, Thank you for taking the time to share your review. We are sorry that certain aspects of your stay did not meet your expectations. Our guests' comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused. We understand the need for clear communication and would like to apologize for not providing you with the necessary information regarding the location of our breakfast restaurant, TANGRAM. We hope you managed to take advantage of our hotel's central location in Wan Chai, offering an easy walk to major attractions, shopping, and dining areas, as well as the Hong Kong Convention and Exhibition Centre. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Great service and excellent location

Customer review rating 5.0/5

Samiullah K. Business - Confirmed reviews ALL

Staff was very friendly and helpful!

Dear K., Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay with us left such a lasting impression. We are delighted that you enjoyed the attentive service provided by our staff, the convenient location of our hotel in the vibrant district of Wan Chai, and the overall experience at AKI Hong Kong - MGallery. Our team is committed to offering a calming and upscale environment, ensuring our guests can fully immerse themselves in the dynamic hub of Hong Kong, whether they're visiting for business or leisure. We look forward to seeing you again soon. Best regards, Ohad Tiktinsky, General Manager

New and clean

Customer review rating 4.0/5

Lee Solo - Confirmed reviews ALL

New hotel but rooms are tiny, not much recognition for elite members. Quite a lot of choices of welcoming drinks.

Dear Lee, Thank you for taking the time to share your review. We are delighted that you enjoyed the cleanliness of our property and the variety of welcoming drinks offered. At AKI Hong Kong - MGallery, we strive to ensure a pristine environment and a pleasant start to your stay with us. However, we understand that you felt the room size was not up to expectations and that there was a lack of recognition for your elite member status. We apologize for any inconvenience experienced and regret that the room amenities and hotel features were not properly conveyed to you upon arrival. We also appreciate your feedback regarding the process of noting guest nationality; please know that while we follow certain protocols, we also aim to respect our guests' preferences and privacy. We will surely take your valuable comments into consideration to enhance our guest experience. Furthermore, we acknowledge your remarks about the possibility of a late check-out, which we offer subject to availability to better accommodate our guests' needs. We hope you were able to appreciate our hotel's prime location in Wan Chai, just a short walk from major attractions and public transportation, which provides a convenient base for exploring the vibrant city of Hong Kong. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Very convenient location, nice room, fair price

Customer review rating 4.0/5

Fc Business - Confirmed reviews ALL

Good choice for business travel. The room is clean and nicely furbished in a Japanese style.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the cleanliness and the unique Japanese style of our rooms. Our commitment to providing a calming atmosphere and smart-living technology is paramount, and we are pleased to know that these aspects contributed positively to your stay. However, we are concerned to learn about the unusual odor you experienced in your room. We understand how important a fresh and welcoming environment is and apologize for any discomfort this may have caused. Additionally, we recognize the importance of starting the day with a satisfying breakfast and apologize if our current offerings did not meet your specific dietary needs. We value your suggestions and will consider how we can improve flexibility in our breakfast options. Finally, it is great to hear that you found our sustainability initiatives to be noteworthy. We are also proud of our hotel's prime location, which provides easy access to major attractions and public transportation, making it an ideal choice for business travel. We hope you had the opportunity to enjoy the panoramic city views from our top-floor Whisky Bar as well. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Ohad Tiktinsky, General Manager

Stay at AKI Mgallery Hong Kong

Customer review rating 2.5/5

Ganesh I. Business - Confirmed reviews ALL

Overall, it was below par experience. The rooms were very small, location was okeish, tariff was exhorbitantly high for the room and the ameneities.

Dear Ganesh, Thank you for taking the time to share your review. We understand that your recent stay at AKI Hong Kong - MGallery did not meet your expectations, particularly regarding the room dimensions and perceived value. Our hotel rooms, designed with a focus on creating a peaceful and calming environment, are indeed reflective of the urban space in Hong Kong, which we acknowledge may differ from expectations. Nonetheless, we take your concerns seriously, especially as an esteemed Accor All Gold Member, and we regret to hear that the exclusivity and recognition expected was not felt during your visit. We also regret to hear that the quality and availability of our food and beverage offerings did not satisfy your palate. TANGRAM, our signature restaurant, is typically praised for its diverse and flavorful dishes, and we will certainly review your comments with our culinary team. Moreover, we apologise if our arrival procedures did not provide the ease you anticipated; we strive to make every guest's first impressions of our property a positive and seamless one. Our team values the feedback from every guest, and we are committed to making continuous improvements. We truly regret that we missed the mark during your stay. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

  • 1,464 reviews 9.3/10 Location
  • 2,301 reviews 7.4/10 Room
  • 2,292 reviews 8.8/10 Service
  • 21 reviews 7.8/10 WiFi
  • 1,173 reviews 9.7/10 Vibe
  • 1,129 reviews 3.4/10 Comfort
  • 756 reviews 9/10 Cleanliness
  • 718 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.