Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,465 reviews

Best price
guarantee
Novotel Melbourne South Wharf - Image 1
Novotel Melbourne South Wharf - Image 2
Novotel Melbourne South Wharf - Image 3
Novotel Melbourne South Wharf - Image 4
7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,465 reviews

TripAdvisor Rating  4.5/5  494 reviews

Certificate of excellence 2024

Great stay

Customer review rating 4.5/5

Danni M. Couples - Confirmed reviews ALL

We came down from Sydney to watch a friend compete in the Hyrox Competition. From the start the Novotel was amazing! Friendly staff, clean areas. Beautiful new rooms

Dear Danni, We would like to thank you for this review about your recent experience in our hotel. We are delighted that your visit to Novotel Melbourne South Wharf was marked by the warmth and professionalism of our team, the immaculate condition of our public spaces, and the contemporary charm of our accommodations. It's heartening to know you enjoyed the meticulous cleanliness that we pride ourselves on, and we're thrilled that the modern aesthetics of our rooms contributed to the enjoyment of your stay. Our staff strives to provide a welcoming atmosphere, and we're glad this resonated with you during your time with us. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Great view good service

Customer review rating 4.5/5

Belinda J. Business - Confirmed reviews ALL

Very friendly and accommodating. Thank you for a lovely stay

Dear Belinda, We would like to thank you for this review about your recent experience in our hotel. We're overjoyed to hear that your time with us was enjoyable. We are delighted that our service met your expectations and that the views from our hotel added to the pleasure of your stay. Our team prides itself on providing a warm and welcoming atmosphere, and it is always rewarding to know when we have succeeded. Moreover, our strategic location offers unparalleled views of the city and Port Philip Bay, which we're glad you loved. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Good location, lovely staff

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Disappointed we paid for parking and had to find a park in the public car park and then proceed to walk to the hotel with our luggage. We expected valet parking when we chose parking on our booking. Room was as nice. Little on the small side. Also the fact you get greeted at a desk on ground floor then told to check in on level 5 is weird.

Dear Trudy, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our staff to be lovely and the proximity of our hotel advantageous, ideally situated right across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre (MCEC). Nonetheless, we understand your disappointment regarding the parking situation. While our hotel offers self-parking at the DFO South Wharf Wilsons Car Park with validated tickets for convenience, we regret that this did not meet your expectations of valet service. Moreover, we apologize for any inconvenience you experienced with the initial welcome you received on the ground floor before proceeding to our reception on level 5. We strive to streamline our check-in process and will take your feedback into account for future improvements. Finally, we are pleased that you appreciated your room, though we note your comment on its size. Our range of room types and sizes are designed to cater to various preferences, and our team is always available to assist in selecting the accommodation that best suits our guests' needs. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Fantastic service.

Customer review rating 5.0/5

Steven M. Couples - Confirmed reviews ALL

We were fortunate enough to be looked after by Made Sudi and he was incredible. So helpful and accommodating. It made our stay truly memorable.

Dear Steven, Thank you very much for this kind review of your recent stay. It warms our hearts to hear such positive comments about our hotel. We are thrilled that you found the service from our team member, Made Sudi, to be exceptional and that the immaculate condition of your room contributed to a memorable stay. Our staff takes great pride in upholding the highest standards of cleanliness and hospitality, ensuring a comfortable and welcoming environment for all our guests. We look forward to seeing you again soon. Best regards, Novotel Melbourne South Wharf Team

Not happy

Customer review rating 2.5/5

Don I. Business - Confirmed reviews ALL

Room was fine however in morning we came down for breakfast everything was either cold or empty, milk in the coffee machine was empty took forever to get someone to fill. Had an appointment so decided to eat the cold scrambled eggs on toast by the way had to put bread through 3 times. So I sat down to eat after a couple bites, I found hairs in my scrambled eggs at that point I couldn’t eat anymore. When I told reception they kindly offered free parking, except I’d already been told day before as a diamond member we were already entitled to this. Extremely dissapointed

Dear Don, Thank you for taking the time to share your review. We are pleased that your accommodation met your expectations, offering comfort and the high standard you deserve. It is rewarding to hear that the welcome amenity and room upgrade aligned with what you anticipated, ensuring a pleasant beginning to your stay. However, we are concerned to learn about the aspects of your breakfast experience that marred your overall satisfaction. We sincerely regret that the quality and temperature of the food did not live up to the high standards we strive to uphold, and we understand how disconcerting it can be to encounter anything less than impeccable cleanliness. Moreover, we apologize for the oversight in recognizing your esteemed Diamond status upon departure, which is something we take seriously in conveying our gratitude for your loyalty. Nonetheless, we are delighted that you found our location favorable, granting easy access to the Melbourne Convention & Exhibition Centre and the DFO Shopping Centre, which we are fortunate to have right on our doorstep. We value your status as a Diamond member and the trust you place in us by choosing our hotel for your Melbourne visits. We hope we will have the opportunity to see you again in the future. Best regards, Novotel Melbourne South Wharf Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,124 reviews 9.2/10 Location
  • 2,698 reviews 8.4/10 Room
  • 2,533 reviews 8.7/10 Service
  • 51 reviews 6.8/10 WiFi
  • 1,105 reviews 9/10 Cleanliness
  • 621 reviews 7.1/10 Breakfast
  • 495 reviews 5.7/10 Value
  • 444 reviews 9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in South Wharf

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.