Mercure Bengkulu

Customer review rating (ALL Rating) 4.4/5 260 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Mercure Bengkulu is 20 mins by car from Fatmawati Soekarno Airport.

  • The hotel offers easy access to Bencoolen Mall, Fort Marlborough and Soekarno House Museum.

  • It is near to SPBU Petrol Station.

  • Mercure Bengkulu is 15mins by foot to the Fatmawati Monument.

  • Enjoy the ambience of the restaurant, which features the traditional Bengkulu touch.

Our accommodation(s)

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Hotel location

Mercure Bengkulu

Jalan S Parman No. 27, Bengkulu
38227 BENGKULU
Indonesia

GPS:-3.801137, 102.275153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PALM

The restaurant offers an extensive array of International, Indonesian and local Sumatran cuisine via buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  260 reviews

TripAdvisor Rating  5.0/5  363 reviews

Certificate of excellence 2023

Bad experience for this stay

Customer review rating 3.5/5

Edi Business - Confirmed reviews ALL

Since I'm platinum member, I got pear fruit from hotel. I called room service and asked to peeled the fruit but the staff told me to bring the fruit from my 8th floor room to the kitchen at the 1st floor. I never imagined that this is Accor standard of service. Luckily there was a staff that was helpful and help me peel the fruit so I still give 7 point

Dear edi w., Thank you for taking the time to tell us about your experience at the Mercure Bengkulu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Herman Tri Wuryanto General Manager

good stay

Customer review rating 4.0/5

Martha N. Business - Confirmed reviews ALL

can’t late checkout

Ibu Martha N. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami, untuk late check out kami akan memberikan semaximal mungkin untuk para member kami sesuai dengan ketentuan yang berlaku. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wurtanto General Manager

Clean and Comfy

Customer review rating 5.0/5

Christopher H. Business - Confirmed reviews ALL

The rooms were clean and comfy. Staff members were friendly. My comments were well received. I was very satisfied with my stay and look forward to staying here again.

Dear CHRISTOPHER H., We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri W General Manager

Good stay

Customer review rating 4.5/5

Rizky K. Business - Confirmed reviews ALL

having being an accor plus member made every stay a satisfactory one

RIZKY K. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri W General Manager

Memorable stay!

TripAdvisor rating 5.0/5

Dreamer42862302107 TripAdvisor review

Staycation with family for the first time in Mercure Bengkulu. Check in process was handle by Ms Putri. She is very nice. We booked deluxe room and got beautiful view. Kids was very happy. There is swimming pool and kidsplayground. The food at the restaurant is delicious. Very recommended. Good job Mercure

Dear Dreamer4262302107, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Herman Tri Wuryanto

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Other web-users rate our hotel

  • 72 reviews 8.7/10 Location
  • 810 reviews 9.5/10 Room
  • 1,553 reviews 9.6/10 Service
  • 10 reviews 9.5/10 WiFi
  • 618 reviews 9.4/10 Food
  • 537 reviews 9.7/10 Cleanliness
  • 471 reviews 9.4/10 Amenities
  • 161 reviews 9.2/10 Breakfast

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