Dear Thomas C., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are pleased to know that you had a pleasant stay overall and enjoyed the beautiful design of the resort, spacious room, excellent shower, and comfortable pool area. We also truly appreciate your balanced approach in highlighting both the positive aspects and the areas where we can improve. We sincerely apologize for the shortcomings you experienced during the check-in process. You were right to expect clearer information regarding breakfast, pool hours, and our facilities upon arrival. We also regret that, although you were advised that you would receive a WhatsApp notification once your room was ready, this follow-up did not take place. We understand that this created an unnecessary inconvenience and will reinforce the importance of clear communication and proper follow-through with our Front Office team. Your comments regarding breakfast seating and the waiting time before receiving menus at our restaurant have also been noted. While we are pleased that your meals were served promptly once ordered, we recognize that the initial service should have been more attentive and efficient. Your feedback has been shared with our Food & Beverage team for further review. We are also sorry about the condition of the corridor you mentioned, particularly the broken door and materials left on the floor. We agree that maintenance details should be addressed promptly, especially in a five-star resort, and your comments have been forwarded to our Engineering and Housekeeping teams for follow-up. Regarding transportation, we appreciate your feedback on the limited availability of ride-hailing services in the area. As the resort is located in a more secluded beachfront setting, availability through third-party platforms such as Grab and Gojek can be limited. We are pleased that the airport transfer arranged through our team worked well, and our colleagues remain available to assist guests with transportation arrangements whenever required. We also appreciate your understanding regarding the motorcycle activities at the nearby Mandalika International Circuit. As these activities are operated by an independent party and are beyond the hotel's control, occasional noise can unfortunately be heard from the resort. Nevertheless, we understand that this may affect the atmosphere, particularly around the pool area. Most importantly, we value your observation that these were not major issues individually, but that together they affected your perception of the attention to detail expected from a five-star property. This is a valuable perspective for us, and we will use your feedback to strengthen our consistency in communication, service delivery, and day-to-day maintenance. Thank you once again for your constructive feedback and for recognizing the positive aspects of your stay. We are grateful for your 7/10 rating and sincerely hope to have the opportunity to welcome you back and provide a more seamless experience that exceeds your expectations. Best Regards, Melisa Director of Rooms

Dear Graham E., Thank you very much for taking the time to share your feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you experienced the amazing service provided by our team. Your kind words are truly appreciated and will be shared with all of our colleagues as encouragement to continue delivering warm and attentive hospitality. We also appreciate your constructive feedback regarding the balcony seating. We understand that having only one chair may have been inconvenient, particularly for guests wishing to relax together outdoors. Your comments have been shared with our management team as we continuously review opportunities to enhance our guest experience and room amenities. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another enjoyable and memorable stay. Best Regards, Melisa Director of Rooms

Dear Sarah D., Thank you very much for taking the time to share your thoughtful review following your family holiday at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you and your family enjoyed your eight-day stay in our Two-Bedroom Beach Villa and that our Front Office team made you feel warmly welcomed upon arrival. It is also wonderful to hear that you experienced genuine hospitality from our team at Aer Restaurant. A special thank you for recognizing Zomi for her attentive and caring service. Your kind words will certainly be shared with her, as they are a wonderful source of motivation for her and the entire team to continue delivering exceptional guest experiences. At the same time, we sincerely apologize that your villa's private pool was not ready upon your arrival. We understand how disappointing this must have been, especially at the start of your holiday. While we are pleased that our team was able to offer a complimentary bottle of wine as a gesture of apology, we regret the inconvenience caused and appreciate your understanding. It is truly rewarding to know that, despite this initial setback, you and your family created wonderful memories in Lombok and enjoyed your time with us. Your kind words mean a great deal to our entire team. Thank you once again for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely look forward to welcoming you and your family back for another memorable stay in the near future. Best Regards, Melisa Director of Rooms

Dear Geoff M., Thank you very much for taking the time to share your kind feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed our well-appointed and comfortable rooms, as well as the pleasant atmosphere throughout the resort. It is especially rewarding to hear that our team made a positive impression with their friendly and accommodating service. Your kind words are truly appreciated and will be shared with all of our colleagues as encouragement to continue delivering warm hospitality and memorable experiences for every guest. Thank you once again for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Best Regards, Melisa Director of Rooms

Dear Andri P., Thank you very much for taking the time to share your wonderful review of Pullman Lombok Merujani Mandalika Beach Resort. We are truly delighted to know that you consider our resort one of the best in Mandalika. It is rewarding to hear that you enjoyed our strategic location near the Pertamina Mandalika International Circuit and the many beautiful natural attractions that South Lombok has to offer. We are also pleased that you appreciated our spacious rooms, the stunning ocean views, and the breathtaking golden hour sunsets. Creating a relaxing environment where our guests can experience the natural beauty of Lombok is something we are very passionate about. Thank you once again for your kind recommendation and support. We sincerely look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another unforgettable stay. Best Regards, Melisa Director of Rooms

Dear Heykal B., Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Lombok Merujani Mandalika Beach Resort. First and foremost, we sincerely appreciate your kind comments about our beautiful location and are encouraged to know that our reception team did their best to assist you during your stay. Your recognition of their efforts means a great deal to us. However, we are truly sorry to learn that several aspects of your experience fell well below your expectations. Please accept our sincerest apologies for the maintenance issues you encountered, including the moisture and mold concerns, the bathroom sliding door, the room layout, and the condition of the walls. These are certainly not reflective of the standards we strive to maintain, and we fully understand how these issues impacted your comfort. We also deeply regret the delay in our room relocation process and the lack of timely communication regarding your request. While our team was working to identify an available room, we acknowledge that the communication should have been more proactive and efficient. Likewise, we apologize for the delayed email response, as this does not reflect the level of service we aim to provide. Please be assured that your feedback has been shared with our Engineering, Housekeeping, and Front Office management teams for immediate review and corrective action. We are continuously investing in the maintenance and upkeep of our resort, and comments such as yours are invaluable in helping us identify areas requiring greater attention. While we are disappointed that your stay did not meet the expectations you had for our resort, we genuinely appreciate your honest feedback and your recognition that, with proper maintenance and improvements, our property has the potential to be a standout destination in the area. Your comments will help guide our ongoing efforts to enhance both our facilities and guest experience. Thank you once again for bringing these matters to our attention. We sincerely hope you will give us another opportunity in the future to provide you with the comfortable and memorable stay that Pullman is committed to delivering. Best Regards, Melisa Director of Rooms

Dear Vivek K., Thank you very much for your wonderful review and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed your stay and found our resort to be the perfect place to unwind in a luxurious and peaceful setting. Providing a tranquil retreat where our guests can relax, recharge, and enjoy the natural beauty of Lombok is exactly the experience we strive to create. Your kind words are greatly appreciated and serve as wonderful encouragement for our entire team to continue delivering exceptional hospitality and memorable experiences. Thank you once again for your trust and support. We sincerely look forward to welcoming you back for another relaxing and unforgettable stay at Pullman Lombok Merujani Mandalika Beach Resort. Best Regards, Melisa Director of Rooms

Dear Novita E., Thank you very much for taking the time to share such a wonderful review of your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are truly delighted to know that you had an excellent experience from check-in to check-out. It is incredibly rewarding to hear that our team's warm, professional, and attentive service made such a positive impression throughout your stay. We are pleased that you found your room spotless, comfortable, and well maintained, and that you enjoyed our facilities and the relaxing atmosphere of the resort. Creating a welcoming environment where our guests can truly unwind is one of our greatest priorities. Your comments about our attention to detail and commitment to guest satisfaction mean a great deal to us. They serve as wonderful recognition of the dedication our entire team puts into delivering exceptional hospitality every day. Thank you once again for your generous recommendation and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are honored to have been part of your memorable trip, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Best Regards, Melisa Director of Rooms

Dear Tegar R., Thank you very much for taking the time to share your wonderful review and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are truly delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that you were pleasantly surprised by the complimentary double room upgrade to our Executive Suite Ocean View. We are pleased that this helped make your stay even more memorable. We are also glad that you enjoyed the welcome amenities prepared for you. It is wonderful to know that the pastries, cake, and fresh fruit added a special touch to your arrival experience. Thank you once again for your kind words and support. We sincerely look forward to welcoming you back for another memorable stay at Pullman Lombok Merujani Mandalika Beach Resort, where we hope to create even more unforgettable experiences for you. Best Regards, Melisa Director of Rooms

Dear David P., Thank you very much for your wonderful review and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed the beautiful scenery, the warm hospitality of our team, and our breakfast offerings. It is always rewarding to hear that these aspects of your stay contributed to a memorable and relaxing experience. Your kind words are greatly appreciated and will be shared with our entire team as encouragement to continue delivering exceptional service and heartfelt hospitality. Thank you once again for your trust and support. We sincerely look forward to welcoming you back for another unforgettable stay at Pullman Lombok Merujani Mandalika Beach Resort. Best Regards, Melisa Director of Rooms

Dear Sheryle R., Thank you very much for your wonderful review and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed your dining experience at our seafood restaurant and that our team was able to provide fabulous service throughout your stay. It is especially rewarding to hear that our colleagues took the time to learn your names and preferences within such a short period. Creating personalized and memorable experiences through genuine hospitality is something we truly strive for, and your kind recognition means a great deal to all of us. Thank you once again for your trust, generous compliments, and support. We sincerely look forward to welcoming you back for another exceptional dining and stay experience at Pullman Lombok Merujani Mandalika Beach Resort. Best Regards, Melisa Director of Rooms

Dear Laura L., Thank you very much for taking the time to share your feedback and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that everything went smoothly during your stay and that our team was able to accommodate your last-minute transportation request. It is especially rewarding to hear that we could assist with arranging a vehicle to pick you up near the airport, including transporting your two bicycles, helping to make your journey as seamless and convenient as possible. Providing flexible, attentive, and personalized service is something we always strive for, and your kind feedback is a wonderful encouragement for our entire team. Thank you once again for your trust and support. We look forward to welcoming you back for another memorable stay at Pullman Lombok Merujani Mandalika Beach Resort. Best Regards, Melisa Director of Rooms

Dear renganathan t., Thank you very much for your wonderful review and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed your stay and appreciated our beautiful resort, the warm hospitality of our team, and the quality of our service. Creating memorable experiences through genuine care and exceptional hospitality is what we strive for every day. Your kind words are truly appreciated and will be shared with our entire team as motivation to continue delivering the highest standards of service. Thank you once again for your trust and support. We sincerely look forward to welcoming you back for another memorable stay at Pullman Lombok Merujani Mandalika Beach Resort. Best Regards, Melisa Director of Rooms

Dear Trevor C., Thank you very much for sharing your wonderful feedback and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed your stay and appreciated the friendliness, attentiveness, and helpfulness of our team. Providing warm hospitality and personalized assistance is something we take great pride in, and your kind words mean a great deal to us. It is also wonderful to hear that you enjoyed our location, the excellent breakfast selection, and the beautiful pool overlooking the beach. We are pleased that our complimentary shuttle service provided convenient access to the town and helped enhance your overall experience. Thank you once again for your kind review and support. We look forward to welcoming you back for another relaxing and memorable stay in Lombok. Best Regards, Melisa Director of Rooms

Dear Olivia Y., Thank you very much for sharing your feedback following your stay at Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed our resort and had a pleasant experience with us. It is wonderful to hear that you appreciated the overall facilities and atmosphere during your stay. We also sincerely appreciate your suggestion regarding the addition of a tennis court. Feedback such as yours is very valuable as we continuously explore opportunities to enhance our facilities and guest experience. Your recommendation will certainly be shared with the management team for future consideration. Thank you once again for your kind feedback and support. We look forward to welcoming you back for another enjoyable stay in Lombok. Best Regards, Melisa Director of Rooms

Dear Caide D., Thank you very much for choosing Pullman Lombok Merujani Mandalika Beach Resort and for taking the time to share your feedback following your recent stay. We are delighted to know that your four-night stay with us met your expectations and that you enjoyed your overall experience at the resort. A special thank you for recognizing Nana at our Front Desk. We are pleased to hear that she was able to assist you with your reservation extension and room assignment, helping to make your stay more comfortable and seamless. Your kind words will certainly be shared with her, and we are sure they will serve as great encouragement for her and the entire team. Thank you once again for your support and trust. We look forward to welcoming you and your girlfriend back for another memorable stay in Lombok. Best Regards, Melisa Director of Rooms

Dear Vinu S., Thank you very much for sharing your feedback and for choosing to return to Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you enjoyed your stay and that your recent experience was an improvement compared to your previous visit in August 2025. It is especially rewarding to hear that you were able to fully enjoy the resort and its facilities during a more relaxed period. We truly appreciate your continued trust and loyalty. Returning guests are very special to us, and it is always our goal to ensure that each visit is even more memorable than the last. Thank you once again for your kind feedback. We look forward to welcoming you back for another exceptional stay in Lombok in the near future. Best Regards, Melisa Director of Rooms

Dear Ivan K., Thank you very much for your wonderful review and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We are delighted to know that you appreciated our beachfront location, modern facilities, and the natural beauty that surrounds the resort. It is truly rewarding to hear that you enjoyed the spacious accommodations, vibrant dining experiences, and direct access to the stunning coastline of Lombok. Our goal is to create a destination where guests can seamlessly balance relaxation and adventure, and we are pleased to know that your experience reflected exactly that. Thank you once again for your kind words and support. We look forward to welcoming you back for another memorable stay at Pullman Lombok Merujani Mandalika Beach Resort. Best Regards, Melisa Director of Rooms