ibis Muscat 3 stars

Customer review rating (ALL Rating) 4.2/5 352 reviews

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PO Box 1512 PC 130 Al Azaiba, Dohat Aladab Road Al Khuwair, 000, 152130 MUSCAT, Oman

Description

Hotel extras

  • Free WIFI

  • TripAdvisor rank 1 hotel in Muscat

  • 2 minutes' drive to Grand Mall

  • Free underground parking

  • Fitness centre

Our accommodation(s)

Hotel location

ibis Muscat

PO Box 1512 PC 130 Al Azaiba, Dohat Aladab Road Al Khuwair, 000
152130 MUSCAT
Oman

GPS:23.593543, 58.419178

Telephone
Fax +968 24 487970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

OOPEN PASTA & GRILL

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  352 reviews

TripAdvisor Rating  4.6/5  2,344 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Anugrah T. Friends - Confirmed reviews ALL

I checked in 2 rooms with a couple friends and i asked an for 1 day more for checking out and it was agreed by the lady at the reception. now on my previous booking dates i was harassed since 6am in the morning that i must check out. and no additional days were confirmed and they didn't have rooms. now experience at the reception. i explained then the situation, and instead of calling up the lady and checking with her they kept on telling me i did not confirm. and kept telling me i am lying. i do not remember the peoples names but the worst and most pathetic service experience i got here. i love ibis in india and singapore but this one was just BAD!

Dear Anugrah t., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the distressing experience you encountered during your checkout process. It is concerning to hear that there was a miscommunication regarding your request for an extended stay and that our team did not handle the situation with the professionalism we strive for. At ibis Muscat, we aim to provide a welcoming and accommodating environment for all our guests. I regret that we fell short of these expectations during your visit. Your comments regarding the reception staff's response have been noted, and I assure you that we will review this matter to enhance our service quality in the future. We value your loyalty to the ibis brand and hope that your future experiences will be more in line with the standards you have come to expect. Kind regards / مع تحياتى Amir Necola Executive Assistant Manager ibis Muscat

Customer review rating 4.0/5

Arnab B. Couples - Confirmed reviews ALL

Tiny rooms, quality of cleaning was also not up to the mark. But overall good stay. Satisfied.

Dear Arnab B., Thank you for your feedback. We appreciate your comments regarding room size and cleaning standards. Your insights are valuable, and we continually strive to enhance our guest experience. We are glad to hear that you had an overall satisfactory stay. Kind regards / مع تحياتى Amir Necola Executive Assistant Manager ibis Muscat

Customer review rating 5.0/5

Pranab B. Families - Confirmed reviews ALL

Very nice stay, Thanks.

Dear Pranab B., Thank you for your positive feedback regarding your stay at ibis Muscat. We are delighted to hear that you found our accommodation economical and valuable. Your satisfaction is our priority, and we hope to welcome you back soon. Kind regards / مع تحياتى Amir Necola Executive Assistant Manager ibis Muscat

Customer review rating 4.5/5

Ynyr G. D. Solo - Confirmed reviews ALL

Stayed for one night at the Ibis. Great location and service, room was clean and spacious. The only thing that got a bit irritating was taxi drivers in the lobby constantly asking if you required a taxi.

Dear Ynyr G. D., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, service, and room quality. Your comments about the taxi drivers will be noted, and we appreciate your understanding as we strive to enhance guest experiences. Kind regards / مع تحياتى Amir Necola Executive Assistant Manager ibis Muscat

Not very happy with this hotel stay at all.

TripAdvisor rating 1.0/5

gohanultimate TripAdvisor review

I would give it a one star review. I booked through accor app. I was mislead by the pictures poster on trip advisor (i usually check trip advisor for references and comments) I've stayed in many accor hotels, but this one was the worst. The reception desk although friendly but are not efficient at all, when you call from the room for house keep, they respond but do nothing what you requested for. The hotel is in a very shabby condition, needs a good paint job and furniture upgrade. The room was not very clean with poor lighting conditions. Bathroom was so small if you take shower, you ten to wet your towels. The shower flow was also very bad. It was good i booked for 2 days only, i ran away after check out and booked at another hotel slightly pricier but very comfortable and clean, i later stayed 5 days in that hotel. I suggest the ibis team to upgrade the hotel conditions, and all of you not to get mislead by the pictures and some of the reviews people have posted.

Dear Gohan, Thank you for sharing your feedback regarding your recent stay at ibis Muscat. I sincerely regret to learn that your experience did not meet your expectations and appreciate your candid observations. I am pleased to hear that you found our reception staff friendly, however, I apologize that their efficiency did not match your needs. Your comments regarding housekeeping will be shared with the relevant team to ensure that we enhance our service delivery. Furthermore, I acknowledge your concerns about the condition of the hotel, including the cleanliness and maintenance of the rooms. We take such feedback seriously as it helps us improve. Our goal is to provide a comfortable stay for all our guests, and I appreciate your suggestions for upgrades. We will certainly consider them as we continue to enhance our facilities. Thank you for your input, and I hope you will consider giving us another chance in the future. Kind regards / مع تحياتى Amir Necola Executive Assistant Manager ibis Muscat

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Other web-users rate our hotel

  • 428 reviews 8.9/10 Location
  • 568 reviews 5.5/10 Room
  • 737 reviews 8.8/10 Service
  • 18 reviews 7.8/10 WiFi
  • 269 reviews 7.4/10 Cleanliness
  • 265 reviews 3.2/10 Comfort
  • 236 reviews 8.3/10 Breakfast
  • 219 reviews 9.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.