Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,144 reviews

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Novotel Genève Centre - Image 1
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,144 reviews

TripAdvisor Rating  3.5/5  1,722 reviews

Great hotel

Customer review rating 5.0/5

Fc Families - Confirmed reviews ALL

We stayed at Novotel Geneve Centre during a family weekend trip. Hotel staff was extremely nice, friendly and attending. Our rooms were spacious, comfortable and clean. The bathrooms were also spacious and clean. Breakfast was great, good variety and very tasty.

Dear Guest, Thank you very much for your kind review. We are overjoyed to know that your family weekend trip was such a success and that our accommodations and services stood out in your stay. We are thrilled that the spaciousness and cleanliness of your rooms contributed positively to your comfort, and that our dedicated team made a lasting impression with their attentive service. It's also heartening to hear that our breakfast selection added a delightful taste to your mornings. Your notes as a valued Silver status member of ALL – Accor Live Limitless loyalty programme are especially appreciated, and we're glad that the benefits and recognition met your expectations. It would be a pleasure to welcome you back. Best wishes, Nicolas Goureau General Manager

Good location

Customer review rating 3.5/5

Ch W. Friends - Confirmed reviews ALL

Room was one of the best for Novotel. Not providing enough tea (2 tea bags per day) n 4 coffee capsules for stay of three nights. I would say Novotel is not generous enough Good to have a bottle of water each day

Dear W., Thank you for taking the time to share your review. We are delighted that you found the room to be one of the best for Novotel and appreciated the complimentary water provided. Our goal is to create a comfortable and enjoyable experience for all our guests, and we are glad to hear we succeeded with these aspects during your stay. Nevertheless, we regret to hear that the tea and coffee provisions did not meet your expectations. We understand that the little details make a big difference in the overall experience. As such, we would like to remind our guests that additional Nespresso pods and tea bags can be requested at a small fee, and as a valued Platinum member of ALL - Accor Live Limitless loyalty programme, you have access to a range of benefits designed to enhance your stay with us. We aim to cater to our guests' preferences and are always ready to assist with any special requests to ensure a more comfortable and personalized stay. Finally, we are pleased that our central location was to your liking, offering convenience and proximity to the beautiful Lake Geneva, as well as the nearby attractions and transport options. We hope you had the opportunity to explore the vibrant surroundings and the cultural highlights of Geneva. We hope we will have the opportunity to see you again in the future. Best regards, Nicolas Goureau General Manager

Good location

Customer review rating 3.5/5

Fahad Couples - Confirmed reviews ALL

Hi my honey It is assumed that the bag is left in the hotel's luggage storage for free as a service to customers and not for money, especially if it is a period of two or three days and you are returning to the same hotel. Thank you

Pleasant Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Modern, well located hotel with friendly staff.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated our modern facilities and the warm reception from our staff. It's always encouraging to know that our efforts to maintain a high standard of service are recognized and valued. However, we acknowledge your preferences regarding the bathroom setup and the selection of fresh fruit offered. While our superior rooms and suites are equipped with both a bathtub and shower, we understand the convenience that walk-in showers can offer. We also appreciate your desire for a wider variety of fresh fruit and will take this into consideration when reviewing our buffet selection to enhance the overall quality of our breakfast offerings. Nonetheless, we are pleased that you found our location to be advantageous, nestled in the heart of Geneva and close to iconic landmarks and transport links. Your satisfaction with this aspect of our hotel is truly gratifying. We hope we will have the opportunity to see you again in the future. Best regards, Nicolas Goureau General Manager

Disappointing stay,

Customer review rating 2.5/5

Howie Business - Confirmed reviews ALL

I have stayed here a few times before, good location and rooms spacious and clean. However, on this trip I stayed 4 nights, my keys twice had to be reset on my stay, I'd be coming back from dinner get to the lift to find out my key as yet again been locked out. I had to call to get nespresso capsules, was told I can only have 4 pods per stay and after that it would be additional 10CHF for another 4 pods. After I patiently explained I was there with my husband over 4 nights, there wasnt enough pods for each day, then the penny must of dropped and she said oh OK we will provide you with more. Why did I have to ask in the first place. The housekeeping was very slow , wasn't getting done till mid afternoon and then on the last day wasn't even done at all. The standards have dropped considerably which is a shame, I used to enjoy staying here. Won't be returning in a hurry.

Dear Howie, Thank you for taking the time to share your review. We are pleased that you found our rooms spacious and clean. Our hotel offers various room types, including Standard Rooms from 17 m², Superior Rooms from 25 m², and Executive Rooms from 22 m², all designed to provide comfort and ample space for our guests. However, we sincerely apologize for the inconvenience you encountered during your stay. We are sorry to hear about the key card issues you experienced. Our team is reviewing our key card system to prevent such occurrences in the future. Regarding the housekeeping service, we regret that it did not meet our usual standards. We are addressing this with our housekeeping team to ensure consistent and timely service for all our guests. We also apologize for the confusion regarding the coffee pod provision. As a Gold member of our ALL - Accor Live Limitless loyalty program, your comfort is of utmost importance to us. We are reviewing our communication procedures to ensure clear information about our amenities and services. Nonetheless, we are glad that you appreciated our hotel's location. Situated in the centre of Geneva, we are close to restaurants, bars, shops, and just a 10-minute walk from attractions like Notre-Dame Basilica and Bains des Pâquis. We hope you will give us another opportunity to provide you with a more satisfying experience that truly reflects our commitment to exceptional service. Best regards, Nicolas Goureau General Manager

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Other web-users rate our hotel

  • 1,122 reviews 8.8/10 Location
  • 1,286 reviews 7.2/10 Room
  • 1,357 reviews 8.6/10 Service
  • 19 reviews 8.3/10 WiFi
  • 629 reviews 8.3/10 Breakfast
  • 547 reviews 8.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.