Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 1,036 reviews

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Mercure Luxembourg Off kirchberg - Image 1
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Mercure Luxembourg Off kirchberg - Image 3
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271, Rue De Neudorf, 2221 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • An ALLSAFE Label Bureau Veritas certified hotel

  • Modern welcoming rooms

  • Relaxing bar

  • Free Wi-Fi

Our accommodation(s)

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

GPS:49.622382, 6.164644

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

HOTEL BAR

All in one, Eat, drink and work at your convenience! An inspiring place for your decisions and conversations

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,036 reviews

TripAdvisor Rating  4.5/5  78 reviews

Certificate of excellence 2023

Great hotel in strategic location

Customer review rating 4.5/5

Alain Solo - Confirmed reviews ALL

I stayed a weekend at the hotel. All very nice and cosy, building size not too big which I prefer for my stays. Easy to get there from the airport, well linked to the city center.

Dear Alain, Thank you for choosing Mercure Luxembourg off Kirchberg for your stay in Luxmbourg. We are delighted to read that you had a pleasant stay with us and that our hotel suits you due to its location and structure. We hope to see you again during your next stay in Luxembourg. Regards Estelle The reception

Great boutique hotel

Customer review rating 4.5/5

Am Business - Confirmed reviews ALL

Nice stylish boutique hotel close to convenient free public transport

Thank you Andrew for your excellent feedback. We very glad to know that your have enjoyed your stay at the Mercure Luxembourg off kirchberg. Hotel and the interior decoration of the hotel has pleased byou a lot. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope your next visit will be as pleasant as the previous one. Regards, Jyotee/Reception

Always fabulous

Customer review rating 4.5/5

E. Solo - Confirmed reviews ALL

Always good, and I was in an amazing room this time, nicest I've been in I think! And love little touches like 'hello' chocs and a beer.

Dear E., We really appreciate your comments regarding your stay at the Mercure Luxembourg Off kirchberg. It is always a pleasure to receive positive feedback and we would like to thank you warmly for your loyalty to our establishment ! We are really delighted that you enjoyed our establishment and that each of your stays goes as smoothly as possible ! We are very sorry that one of our employees was unpleasant to you and we will not fail to do what is necessary. We hope to have the pleasure of welcoming you again very soon Thank you again for sharing your experience Kind regards, Inès Roessler | 1ère de Réception

The worst experience in your hotel chain

Customer review rating 0.5/5

Ekaterina S. Solo - Confirmed reviews ALL

Hello! Today there was an outrageous attitude towards me. I arrived in the morning and the girl told me to come to the reception at 14:30, since it was early. I arrived at 14:30, there was already another administrator at the counter (men), who said that check-in was only at 3. While I was waiting, he asked me to move away from the counter and wait away from the woman. I said that I was standing on the side and not interfering. To which he told me to go away. Well, okay, then I waited on the chair for 3 hours and a couple came, who for some reason were served before 3 and were given the keys before me. Then the administrator said that despite the prepaid reservation, I need to give a credit card or bring him 1000 euros in cash, otherwise he will not accommodate me. I found an electronic card and there was a CVV. I showed him the number, covering the CVV with my finger. he began to be indignant that everyone trusted him and if I continued to close, he would not be able to serve me further. and I had to open all the data. is this normal in your opinion? first I need to look for money in cash, then for some reason show all the data with a card. Your rules say that the card guarantee is only for unpaid reservations. Please look into this situation. It's outrageous.

Dear Mrs S., We deeply regret that you encountered chalenges during your recent checkin at the front desk.It is indeed unfortunate that we were unable to meet your expectation and deliver a flawless service. We genuinely value your patronage and we sincerely hope that you might consider affording us another opportunity to showcase the exemplary level of service that we consistently aspire to offer. Your satisfaction remain our priority. We are committed to rectifying any shorcoming you may have encountered during your previous visit. Please be assured that your feedback Is invaluable to us as it guides our continuous efforts to improve and exceed your expectations; We look forward to the prospect of serving you once again and ensuring that your next exprience nothing short of exceptional. Thank you for considering giving us another chance to demonstrate our commitment to your satisfaction. Best Regards, Jyotee/reception

I like this hotel

Customer review rating 4.5/5

Doug F. M. Couples - Confirmed reviews ALL

Nice, newly remodeled hotel

Dear DOUGLAS D., thank you for choosing the Mercure Luxembourg Off kirchberg. We thank you for your lovely comment and hope you had a pleasant time. We hope to see you again very soon and we will be happy to welcome you to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony,

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Other web-users rate our hotel

  • 729 reviews 8.2/10 Location
  • 941 reviews 8.1/10 Room
  • 690 reviews 8.7/10 Service
  • 10 reviews 9.1/10 WiFi
  • 476 reviews 7.6/10 Comfort
  • 433 reviews 7.7/10 Breakfast
  • 367 reviews 9/10 Cleanliness
  • 351 reviews 9.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.