Mercure Paris Gare du Nord La Fayette Hotel

Customer review rating (ALL Rating) 4.0/5 1,026 reviews

Best price
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Mercure Paris Gare du Nord La Fayette Hotel - Image 1
Mercure Paris Gare du Nord La Fayette Hotel - Image 2
Mercure Paris Gare du Nord La Fayette Hotel - Image 3
Mercure Paris Gare du Nord La Fayette Hotel - Image 4
175 rue la Fayette, 75010 PARIS, France

Description

Hotel extras

  • 200m from Gare du Nord and Gare de l'Est, RER direct to Roissy CDG airport

  • Rooms with balcony on 7th floor, stunning views of Paris! (on request)

  • Buffet breakfast to have as you like your room or in the breakfast room

  • Room-service breakfast and 24/7 meals

  • Modern meeting rooms for your events

Our accommodation(s)

Hotel location

Mercure Paris Gare du Nord La Fayette Hotel

175 rue la Fayette
75010 PARIS
France

GPS:48.8799, 2.35939

Telephone
Fax +33 1 40 36 00 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BAR

Non contractual photo

We can offer in-room catering with our deli partners, and in jars 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,026 reviews

TripAdvisor Rating  3.5/5  702 reviews

Poor follow up

Customer review rating 2.0/5

Stephen S. Solo - Confirmed reviews ALL

The stay itself was fine. The room was comfortable and the staff was helpful. However, I believe I left something in the room and contacted the hotel a week ago to find out. The item was a gift from my daughter, and I was hoping to somehow get it back, even if it might cost me some money. I heard nothing from the hotel, so I sent a follow up. Here is the response I received: Bonjour, nous vous répondrons dès que nous aurons une réponse , Bien à vous, laura I don't see how it can take a week to find out if an item was left in a room. As a member of your loyalty program, I'm not at all happy with the follow-up.

Dear Stephen S., It's understandable to feel frustrated and disappointed with the delay in response, especially when you're hoping to retrieve something of sentimental value. It's important for us to promptly address such concerns and provide assistance to our valued guests. I sincerely apologize for any inconvenience this has caused you and for not meeting your expectations in this matter. Rest assured, I will personally follow up on this issue to ensure that we locate your missing item as soon as possible and provide you with a satisfactory resolution. Your feedback is valuable to us, and we will strive to improve our response time and communication to better serve you in the future. Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any further questions or concerns. Best regards The front desk

Avoid

TripAdvisor rating 1.0/5

F Julie G TripAdvisor review

I have posted photos to confirm my review. The room was filthy. You. Outdoor hardly move when using the toilet. The balcony was covered in cigarette stubs. We are non smokers so not put there by us. Contacted Mercure after my return to the uk but still no reply 7 months later.

Dear Frankie, I'm sorry to hear about your disappointing experience. It sounds like you encountered cleanliness and maintenance issues during your stay, which is certainly not acceptable. It's understandable that you would expect a higher standard from a hotel like Mercure. Regarding your attempt to contact Mercure after your return to the UK and not receiving a reply, that's concerning as well. It's important for hotels to address customer feedback promptly and effectively. I would recommend reaching out to Mercure again, perhaps through multiple channels such as email, phone, or social media if possible. You could also consider leaving a review on popular travel websites or platforms to share your experience with other potential guests. If you need any assistance or advice on how to proceed, feel free to ask. Your feedback is valuable, and it's important for hotels to address such issues to maintain their reputation and improve their services. Best regards The front desk

Value for money and well located

Customer review rating 5.0/5

Ronnie Couples - Confirmed reviews ALL

It was easy check in with friendly staff and given the highest floor 👍🏼

Dear Ronnie, Thank you so much for your kind words! We're thrilled to hear that your check-in was easy and that our staff was able to assist you with a friendly touch. It's wonderful that you enjoyed being given the highest floor during your stay. We hope it added to your experience. We look forward to welcoming you back again soon. Best regards, The front desk

Worst Mercure room ever.

Customer review rating 2.0/5

Barry H. Couples - Confirmed reviews ALL

Reception staff not interested in Platinum members

Dear Barry H, I'm sorry to hear that your experience with our reception staff didn't meet your expectations as a Platinum member. Your satisfaction is paramount to us, and we sincerely apologize for any inconvenience this may have caused. We take your feedback very seriously, and we will immediately look into the situation with our reception team to ensure that all our guests, especially our Platinum members, receive the attentive and high-quality service they deserve. In the meantime, please accept our apologies, and feel free to reach out to me directly if you have any further concerns or if you need any assistance during your stay. We're here to provide you with a memorable and enjoyable experience on every visit. Best regards The front desk

Nice staff and clean.

Customer review rating 4.5/5

Mary P. Couples - Confirmed reviews ALL

Staff very nice. Room was clean. We did have their breakfast for 18 Euros. This is unusual to have breakfast two days in a roll in a hotel but they did have a nice selection. A 5 -7 minute walk to Gare du Nord to get our train to Amsterdam. Wish I could think of the young man's name who was there when we came in after a day of touring and who checked us in. Very interesting, polite and interested in your day and what your plans are for the rest of your trip. The reason for the 9 rating was they did not have a full bar and lounge area like most Mercures. We enjoy a night cap before retiring. This is a smaller Mercures compared to others we have stayed in but just as pleasant. Would stay here again

Dear Mary, Thank you for letting us know that you enjoyed your stay in our hotel. We would be glad to see you again ! Best regards, The reception

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Other web-users rate our hotel

  • 381 reviews 8.8/10 Location
  • 687 reviews 5.5/10 Room
  • 500 reviews 8.8/10 Service
  • 8 reviews 9.3/10 WiFi
  • 396 reviews 3.2/10 Comfort
  • 221 reviews 8.6/10 Breakfast
  • 206 reviews 7.9/10 Cleanliness
  • 50 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.