Sofitel Frankfurt Opera 5 stars

Customer review rating (ALL Rating) 4.7/5 1,445 reviews

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Opernplatz 16, 60313 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • The only Hotel Particulier in the city

  • French-style art gallery in the lobby

  • Sofitel Spa, pool and 24-hour Sofitel Fitness

  • Located at Opera Square

Our accommodation(s)

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Hotel location

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Germany

GPS:50.115941, 8.673665

Telephone
Fax +49 69 256695802

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SCHÖNEMANN

Local Frankfurt cuisine meets with french cuisine. The chic interior and mediterranean ambience of opera square reflects the culinary philosophy, enjoying specialities of local ingredients & fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,445 reviews

TripAdvisor Rating  4.5/5  661 reviews

Certificate of excellence 2024

Grateful thanks to the night concierge

TripAdvisor rating 4.0/5

wingate TripAdvisor review

I had managed to loose my pills.The night concierge phoned and all night pharmacy and I was able to obtain a duplicate set. The staff generally were extremely helpful. The room was comfortable and I slept well. I didn't like the lift which had a ridiculously complex method of calling. Breakfast was good.As you will see from the photo the porridge they made for me was enormous. So a generally enjoyable stay

Solid

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice hotel. great staff. Food good. Two suggestions: tub showers are slippery. Walk in would be so much better. Need place in lobby to buy snacks sundries etc.

Dear Mr. m., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note of your preference for a walk in shower and will assign the room accordingly during your next stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Well located but not a very warm atmosphere

Customer review rating 2.5/5

N.v. Business - Confirmed reviews ALL

The building is nice and very well decorated, up to the Sofitel standards but I don't know how to explain it but it doesn't feel warm and welcoming. The staff is friendly but it feels fake, not genuine. The quality of the work of the cleaning team is not consistent. I stayed at the Sofitel for 5 days and have mixed feelings about it.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret to hear that you found the atmosphere lacking warmth and the staff's friendliness not genuine. Rest assured, guest comfort and satisfaction are our top priorities. We will address your concerns with our team to ensure a more consistent experience for all our guests. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Opitz General Manager

Great stay

Customer review rating 5.0/5

S. Couples - Confirmed reviews ALL

One more time a very good experience at Sofitel opera.

Dear Basile S., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

Very nice Hotel and a Great Room

Customer review rating 4.5/5

Gary W. Business - Confirmed reviews ALL

I was only able to stay one night but I was extremely happy with the Hotel, my room and the front desk staff. My suite was large and very comfortable. Without asking I was offered a late checkout which I really appreciated because in some hotels they seem to avoid offering it. Breakfast was good enough but the restaurant staff seemed to be flustered and rushed at both breakfast and when I came back for lunch.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You feedback in regards to the breakfast have been noted and will be addressed accordingly with the restaurant and kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Opitz General Manager

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Other web-users rate our hotel

  • 337 reviews 9.5/10 Location
  • 512 reviews 8.3/10 Room
  • 729 reviews 8.6/10 Service
  • 5 reviews 3.3/10 WiFi
  • 211 reviews 7.9/10 Breakfast
  • 156 reviews 9/10 Vibe
  • 104 reviews 7.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.