ibis Luxembourg Sud 3 stars

Customer review rating (ALL Rating) 4.0/5 508 reviews

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ibis Luxembourg Sud - Image 1
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Rue de Turi, L 3378 LIVANGE, Luxembourg

Description

Hotel extras

  • Just 15 minutes from the city centre and airport

  • CONTINENTAL BREAKFAST

  • Free parking for guests

  • Drinks and snacks available 24/7

  • Air-conditioned rooms

Our accommodation(s)

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Hotel location

ibis Luxembourg Sud

Rue de Turi
L 3378 LIVANGE
Luxembourg

GPS:49.532061, 6.111746

Telephone
Fax +352 26 52 29 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

Generous portions, an authentic, warm ambiance... In a good place for getting together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  508 reviews

TripAdvisor Rating  3.5/5  465 reviews

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Room were too small. No drinking water in room. Breakfast options too low. Need to do much better to maintain the star level the hotel has.

Dear Guest, We sincerely value your decision to provide us with feedback on your recent stay. We aim to ensure that our descriptions are clear and our guests are well informed about our accommodations. Each room is designed to provide comfort within an area of approximately 18 sqm, which is ideal for up to three adult guests. We regret that you found the room too small for your needs. We also understand that not having drinking water in the room can be an inconvenience; we take note of this to consider how we might enhance our amenities in the future. As for the breakfast offerings, our American Breakfast Buffet is usually applauded for its variety, and your feedback is an opportunity for us to review our options to ensure they continue to delight our guests. We also want to assure you that cleanliness is a top priority for us, and we are taking your rating seriously. We will reinforce our efforts with our housekeeping team to uphold the high standards we are committed to delivering. In addition, we strive to provide a wide selection of food and beverages, and we are saddened to learn that you were not satisfied with the quality and availability. Our restaurant prides itself on its international cuisine, and we regret that we did not meet your expectations in this regard. We are truly sorry that your experience did not reflect the high standards we set for ourselves. While we cannot alter what has already transpired, our team is dedicated to improving every guest's experience. We hope to have the pleasure of serving you again and providing a more satisfactory experience. Warm regards, Serge Rouelle, Hotel Manager

too expensive

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

hotel is overall good, it is clean and breakfast is good, but the location is not the best and the rooms are not what one would expect on that price range, tv service (even if only needed and use briefly late at night) is very bad.

Dear Guest, Thank you for sharing your valuable feedback with us. We are pleased to hear that you found our hotel clean and that you enjoyed the quality of our breakfast offerings. We regret to hear that certain aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the challenges you experienced with the TV service and for any inconvenience regarding the information about directions and public transportation. We strive to provide clear and accurate information for our guests and will review our current materials to ensure they are helpful. Additionally, we understand that room pricing and size are significant considerations; we endeavor to offer competitive rates and comfort and will take your feedback into account as we continuously evaluate our service offerings. Concerning the shower amenities, your preference for separate shampoo, body wash, and conditioner has been noted. While our hotel aims to cater to a wide range of guest preferences, we appreciate your suggestion and will consider it for future improvements. Regarding staff availability and kindness, we pride ourselves on our service and regret that we did not live up to these standards during your visit. We will reinforce the importance of attentive and courteous service with our team. We also acknowledge your comments on the recognition as an ALL member; please be assured that we value your loyalty, and we will look into this matter to ensure our members feel appreciated. Once again, thank you for your constructive feedback, as it is essential in helping us improve our guest experience. We hope to have the opportunity to better serve you in the future and to welcome you back to the ibis Luxembourg Sud. Kind regards, Serge Rouelle, Hotel Manager

No Kettle / Room air conditioning

Customer review rating 1.5/5

Sangeeth B. Families - Confirmed reviews ALL

We were disappointed that there was no kettle /tea bags in the room. This is very standard. Secondly, the room was very hot. The fan with low temperature was not working. If we opened the window, it was becoming too cold. The room needed proper air conditioning. Lastly, in the bathroom, the placement of toilet roll is just wrong. It is badly designed to be placed there as it posed great difficulty in access when using the toilet.

Dear Sangeeth, Thank you for your valuable feedback and for being a member of our ALL – Accor Live Limitless loyalty programme. We are pleased to know that you have chosen to be part of our loyalty programme and would recommend it to others. We regret to hear about the discomfort you faced regarding the room temperature and lack of kettle facilities. Please be assured that our team is always on hand to assist with any in-room amenities you may find lacking. Furthermore, we take note of your comments on the bathroom design and apologize for any inconvenience it may have caused. We are committed to sustainability and continuously work towards improving our initiatives. Your feedback is instrumental in this process, and we appreciate your views on our current efforts. We hope to have the opportunity to better serve you in the future and assure you of our best attention at all times. Warm regards, Serge Rouelle, Hotel Manager

Good location.

Customer review rating 5.0/5

Angela Couples - Confirmed reviews ALL

We were greeted on arrival by very helpful and efficient staff. The cleanliness of the room was very good. There are a couple of restaurants nearby within walking distance & the town is a short 15 minute drive away. We were pleadsed with our stay.

Dear Angela, Thank you for taking the time to share your experience at ibis Luxembourg Sud. We are delighted to hear that you appreciated the cleanliness of our rooms and our dedication to sustainable development, reflecting our commitment to providing a comfortable and responsible stay. Our team is grateful for your commendation on their helpfulness and efficiency; it's always a pleasure to serve our guests with care. We are also pleased to know that our strategic location and the nearby dining options added convenience and enjoyment to your visit. Your positive feedback about the ALL - Accor Live Limitless loyalty programme is much appreciated, and we're glad to see that you're taking advantage of the benefits it offers. We hope to have the pleasure of welcoming you back to ibis Luxembourg Sud in the near future. Warm regards, Serge Rouelle, Hotel Manager

Location is really far from city center

Customer review rating 2.0/5

Bas Families - Confirmed reviews ALL

Beds were not good..

Dear Bas, Thank you for taking the time to review your stay. Your remarks regarding the comfort of our beds are taken with utmost importance, though I would like to highlight that all our rooms are equipped with the Sweet Bed by Ibis, designed to offer a relaxing sleep experience. We regret to hear that our breakfast did not meet your expectations in terms of value. We take pride in offering an extensive American Breakfast Buffet that aims to cater to a wide range of tastes and preferences. We understand that our location, being 8 km from the city center, may not have been as close as you preferred. However, we believe that the hotel's proximity to key transport links, such as the Bettembourg Gare train station and Livange bus station, provides convenient access to various parts of the city. We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards, Serge Rouelle, Hotel Manager

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Other web-users rate our hotel

  • 209 reviews 6.7/10 Location
  • 383 reviews 5.9/10 Room
  • 272 reviews 7.9/10 Service
  • 14 reviews 5.9/10 WiFi
  • 174 reviews 4.5/10 Breakfast
  • 169 reviews 6.1/10 Cleanliness
  • 101 reviews 5.2/10 Food
  • 50 reviews 2.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.