Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 3,062 reviews

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Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,062 reviews

TripAdvisor Rating  4.5/5  2,360 reviews

Always my go to hotel in Cologne

Customer review rating 5.0/5

Mark Business - Confirmed reviews ALL

Easy, well staffed, nice rooms.

Dear Mark, it´s a pleasure to receive your positive rating and your compliments. Thank you very much for your stay with us and for taking the time to review! We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

Very good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Clean rooms, very nice breakfast, free minibar, comfortable bed, nice room, nice view.

Dear Mr O., it´s a pleasure to receive your positive rating and your compliments. Thank you very much for your stay with us and for taking the time to review! We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

Great room and view to the Dom

Customer review rating 4.0/5

Kevin Business - Confirmed reviews ALL

Very nice room. Very clean and comfortable. Excellent breakfast

Dear Kevin, it´s a pleasure to receive your positive rating and your compliments. Thank you very much for your stay with us and for taking the time to review! We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

A tropical swamp in the middle of Cologne

TripAdvisor rating 2.0/5

Jason C TripAdvisor review

We stayed in the hotel for six nights, as a couple on a romantic break. Even if that isn't the demographic focus of the Pullman, I can't imagine it being a lot better for anybody else. The room itself was spacious enough, albeit with a lack of any drawers for storage and average soundproofing. The bathroom was where we had the real problems. Peeling wallpaper, stains above the shower-head, loose shower flagstones with water trapped beneath, leaking tap (and not from where you'd think)... The biggest problem, though, was the heating. There appeared to be underfloor heating that raged out of control throughout our stay, and reception said they couldn't change it. This was not what we needed when we arrived in 25ºC heat. What's more, the bathroom door didn't close properly (being more a folding screen sort of deal), so we couldn't keep the heat in. We were too warm every night, even when the temperature outside dropped. Coupled with a foul smell that came and went, it's fair to say that the bathroom wasn't liveable at all. We signed up for half-board, meaning we aimed to dine at the hotel's restaurant (Brasserie E.L.F.) almost every night. We abandoned this plan: the menu was restrictive in some areas (e.g. one dessert choice), and outside the seasonal menu what we had felt like decent but overpriced pub food. The menu did mysteriously double in size halfway through our stay, but by then we'd made other plans. Breakfast was much better, with a broad spread of options - we particularly liked the waffles. The hotel makes a big deal of its rooftop bar. It's fine. To its credit the Pullman is very well-placed, with almost everything you could want to do in Cologne (and the main station) in walking distance. The staff were very helpful whenever we needed them, and the cleaning staff come at almost any time of the day when signed for. Maybe we just had an unfortunate experience here. Or maybe the other reviews using the word 'tired' were being kind. Or maybe business travellers have a better time. As it is, I'm very wary about trying a Pullman hotel again, in any capacity.

Dear JasonC900, thank you for choosing the Pullman hotel for your stay in Cologne. We are very sorry that your stay with us did not meet your expectations at all, especially concerning the bathroom and the menu at our brasserie e.l.f. Of course we will discuss your mentioned facts within the management team to offer a better service for the future. So much more we are very happy to receive your compliments to our staff and of course we will share your feedback with the entire team. Best regards to London Your Pullman Cologne

Good Hotel in center of Köln

Customer review rating 4.5/5

Igor Business - Confirmed reviews ALL

Good Breakfast, nice rooms. With a desk you can work on. Also I like the possibility to get sunlight in bathroom. Unlike last year, I had this time opportunity to walk to the city and its really close. Staff members were all super friendly

Dear Igor, it´s a pleasure to receive your positive rating and your compliments. Thank you very much for your stay with us and for taking the time to review! We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

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Other web-users rate our hotel

  • 1,050 reviews 8.9/10 Location
  • 1,781 reviews 7.7/10 Room
  • 1,434 reviews 8.5/10 Service
  • 24 reviews 7.6/10 WiFi
  • 941 reviews 8/10 Breakfast
  • 761 reviews 7.7/10 Comfort
  • 571 reviews 6.8/10 Cleanliness
  • 395 reviews 6.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.