Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.2/5 1,292 reviews

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335 Rue de la Belle Etoile, 95700 ROISSY-EN-FRANCE, France

Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Telephone
Fax +33 1 48 63 86 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,292 reviews

TripAdvisor Rating  4.0/5  435 reviews

surprised to have to take a $30 taxi to an airport hotel, dinner was a disgrace

Customer review rating 0.5/5

Laura M. M. Couples - Confirmed reviews ALL

Hello. First, I want to say I am a returning guest to Novotel, and have been to several Accor properties under other names. These stays have been worthy of my loyalty – until now. The first issue we encountered was confusion booking. We expected to stay WITHIN the CDG airport, where we have stayed before. We arrived at the Novotel in the airport and were told that the booking was off the airport premises requiring a $30 taxi ride. Next, being marketed as a CDG airport hotel, we should not be charged another $10 for access by shuttle to the airport. The shuttle driver was rude to us for not speaking French and declined to help us with instructions to get to our terminal as he did for the French speaking guests. Further the shuttle only stopped at one terminal requiring us to drag our bags to the correct one. Next, our experience at the restaurant was the absolute worst we have ever experienced and was an insult to us, and degraded the Novotel brand. I am a former Director of food and beverage at Kimpton Hotels, and I have never seen such a disgrace in my entire career. The “Croque Monsieur with Truffle Butter” was merely two pieces of dry with bread with a slice of processed meat between them. The “Teriyaki Chicken” was the consistency of rubber, and did not taste like food. We would have demanded replacement however we were a captive audience and needed food. I am requesting a full refund for the amount we paid for this “meal” and the shuttle. Sincerely, Laura M.

Mrs. M., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris CDG Airport Villepinte. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. I understand your misfortune following your reservation, you wanted accommodation within the Airport itself, but following a misinterpretation of the location of the hotel you ended up at the Novotel Suites CDG Airport Villepinte. I am sorry to read that the service did not meet your expectations. Roissy CDG Airport hotels are located close to the terminals or 10 minutes away. Regarding our hotel shuttle, they cost 5 euros per person, unless we are mistaken, our staff must have informed you of this when booking. We only have one drop-off or pick-up point approved by the Airport for our hotel. That said, I completely understand that a drop-off closest to your wishes would have been more accessible. We must treat each customer with courtesy, sympathy and above all be able to best respond to their request according to our possibilities. Ms. M., rest assured that what is necessary will be done and I will contact the manager of the shuttle driver and do everything possible to ensure that this does not happen again. The Novotel Suites offers catering with à la carte or shared menus and we are sorry that this part has greatly disappointed you, I will be sure to forward your comments to the relevant department. In order to clarify the points mentioned which caught your attention, I will take the liberty of getting back to you very quickly, I will also leave you my contact details h3… Please believe Mrs M., in the expression of my best feelings. Virginie MERION Front Office Manager

Well located for visiting Expo Villepinte

Customer review rating 4.0/5

Js Business - Confirmed reviews ALL

Clean large rooms Well located for visiting Expo Villepinte Large underground parking

JS, We thank you for being kind enough to tell us about your stay at Novotel Suites Paris CDG Airport Villepinte Céline Customer Relations Department

Convenient for an overnight stay in Paris

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel was well priced (relative to others nearby) for an overnight stay near CDG airport

Below expectations

Customer review rating 2.5/5

Nicolas P. Business - Confirmed reviews ALL

- breakfast choice awful - cleaning came in my room for no apparent reason while I was in the bath - Bar staff were the highlight of our trip - I left a personal card in the reader in the room which disappeared upon my return. - rooms were very cold

Dear NICOLAS P., Thank you for taking the time to tell us about your experience at Novotel Suites Paris CDG Airport Villepinte. I am sorry that your experience did not meet your expectations, allow me to express my most sincere apologies for the delay in responding to you and the inconvenience encountered. At Novotel Suites, our priority is customer satisfaction, which is why your comments are very important to us. I recalled the importance of applying procedures regarding room cleaning. Please be assured that I have shared your comments with the departments concerned and that we have done everything we can to ensure that this does not happen again. Despite your feedback, you stayed with us again and hope to have caught your attention and we thank you again for this second chance. During your next stay, in case of need or necessity, do not hesitate to contact me at the email address: h3…, I will be happy to help you or offer you one of our best rates. Please believe Mr. P., in my best feelings. See you soon at Novotel Suites. Virginie MERION Front Office Manager

Great room and breakfast

Customer review rating 4.5/5

Citytripper Solo - Confirmed reviews ALL

The area is quite drab but inside the hotel is great with good facilities. The shopping mall in Aeroville is great for supplies and shopping however the walk is quite dangerous with traffic.

Dear CityTripper, We always strive to create a memorable experience for our customers, and your positive feedback is a source of motivation for our team. If you ever consider returning to Roissy, we would be delighted to welcome you back to Novotel Suites Paris CGD Airport Villepinte. Céline. Customer departement Service

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Other web-users rate our hotel

  • 620 reviews 7.2/10 Location
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  • 9 reviews 4.3/10 WiFi
  • 673 reviews 7.8/10 Comfort
  • 437 reviews 7.4/10 Cleanliness
  • 359 reviews 6/10 Breakfast
  • 237 reviews 3.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.